LogicMonitor - IT Press Tour October 2018

Transcript

1. The leading SaaS-based Hybrid IT performance monitoring platform October 2018
2. Who is LogicMonitor? SaaS-based monitoring platform for Hybrid IT Vista Equity Partners Portfolio Company 325,000+ devices monitored 300 billion metrics a day Global presence 250+ employees 1,500+ customers
3. Drivers for Modernizing Monitoring Legacy tools; tool sprawl Shortage of IT Expertise Cloud Adoption Complexity Software as a Service (SaaS)
4. Context IT Service Management Orchestration Logging Application Performance Management Monitoring Internal IT Managed Service Provider Monitoring Workstation Remote Monitoring
 Management (RMM) Practice Management IT Service
 Management Asset Management
5. Performance Monitoring Landscape • Monitoring as a Service • Fits into existing IT architecture • Easy to maintain and recover (disaster) • BMC & DataDog require agents • Datadog addresses cloud only LEGACY CHALLENGERS • Downtime required to update • Challenging integration(s) with other tools • Requires ongoing memory and configuration management • Scaling challenges ON-PREMISES/APPLIANCE SAAS Company confidential & proprietary. LogicMonitor ©2018
6. LogicMonitor Platform SaaS LOGICMONITOR PLATFORM LogicMonitor Platform CLOUD APPS CONTAINERS DATABASE NETWORKS SERVERS STORAGE VIRTUALIZATION IT INFRASTRUCTURE INTEGRATIONS DASHBOARDS ALERTING CORRELATIONS FORECASTING REPORTING
7. Growing library of 1,200+ monitoring templates: 
 comprehensive + extensible Active DiscoveryTM uses pre-built monitoring templates to automatically discover which metrics to monitor and thresholds to alert on. Monitoring templates can be written for anything that reveals data Customers choose us for our breadth of coverage and stick with us because of our extensibility (services, refrigerators, ferry boats) Company confidential & proprietary. LogicMonitor ©2018
8. Workflow Integrations LogicMonitor easily integrates with any IT ecosystem Recent Integrations: ServiceNow and Terraform Provider Other integrations include: Puppet Labs, Ansible, Pager Duty, Slack, and more! Infrastructure Configuration Configuration Management Service Management Configuration Management ChatOps DevOps ChatOps
9. Customer Trusted WebTech Ensure performance of Web-scale IT apps Service Providers Single platform solution for NOC, hybrid cloud & enterprise IT client base Enterprise IT Manage delivery of systemwide IT infrastructure & app performance from a single application 24% 40% 36% Customer Trusted
10. Always-on Support SERVICES SUPPORT • Jumpstart Program • Migration assistance • Custom integrations • Online training • Monthly QuickStart webinars • Live sessions
 • In-app chat with engineers • 24/7 • 365 days a year CUSTOMER SUCCESS • Lifescycle support • Health Checks • Quarterly Business Reviews TRAINING 98% Customer Renewal Rate
11. “Simply a great and scalable product that continues to grow and develop as the world is developing around it.” Director of Global Networks Enterprise IT CHALLENGE: • Siloed IT with no unified monitoring system • Outages created major resource and financial impacts • Lack of visibility 
 LOGICMONITOR SOLUTION: • Ability to monitor IT infrastructure end-to-end • Full visibility from a single pane of glass BUSINESS IMPACT: • IT productivity increase • $ millions in annual savings from improved uptime • Tool consolidation
12. CHALLENGE: • Incumbent solution wouldn’t scale in line with business needs • Couldn’t monitor new technologies easily • Lack of visibility of infrastructure and website performance LOGICMONITOR SOLUTION: • Cloud-based, automated monitoring simplifies administration • Auto-detects all devices, instances and their configurations continually BUSINESS IMPACT: • Complete visibility of hybrid infrastructure • Enabled integrations with existing IT toolsets “Using LogicMonitor means we can get away from managing infrastructure, so that we can focus on what makes us money.” Lead Business Operations Engineer View Video
13. CHALLENGE: • MSP margins need to be efficient • Tool consolidation - reduced four tools to one LOGICMONITOR: • Enabled ANS Group to provide customers with visibility into their own systems • Greatly reduced support tickets • Increased team efficiency • Visibility into service resolution BUSINESS IMPACT: • Cost efficiency has gone through the roof • MTTR has decreased significantly • New solution offering ‘Rapid - FlexPod’ in partnership with LogicMonitor “With help from LogicMonitor, we’ve been able to change the conversation in our customer base from ‘can we do this with our technology?’ to business driven decisions and outcomes.” Chief Operating Officer
14. LOOKING AHEAD Platform Innovations Under NDA

15. LM Cloud: The comprehensive strategy for cloud monitoring LM Cloud Cloud Provider Health 1 Resource 
 Performance 2 Cost 
 Optimization 3 AWS, Azure and GCP 9 Company confidential & proprietary. LogicMonitor ©2018
16. LM CloudTM Quick Facts • AWS and Azure support • Google Cloud Platform support added October 2018 • 350K+ cloud resources under management LM Cloud
17. CLOUD RESOURCES Eliminate gaps in visibility LM Cloud • Instant, enhanced visibility into your cloud resources and application performance • Correlate configurations and performance changes
18. CLOUD PROVIDER MONITORING Know your limits LM Cloud • Get a comprehensive understanding of cloud provider performance • Monitoring and alerting for service limit capacity, scheduled maintenance, and service availability
19. Optimize spend LM Cloud Cloud Cost Management • See where you can cut costs and optimize spend at a glance • Automated alerts flag spend thresholds and reserved instance expirations • Increase predictability by using historical data to forecast future spend
20. LM Cloud
21. LM Cloud • Segment: Service Provider • Requirements: A single platform to monitor their complex cloud deployments • Results: • Consolidated monitoring toolkit, bringing their customers’ on-prem, hybrid, and cloud infrastructures into a single access point. • Deliver previously unavailable metrics on cloud resources • Segment: SaaS • Monitoring over 85,000 resources • Results: • Streamlined monitoring processes • Improve mean-time-to-resolution by leveraging LogicMonitor’s built-in automation, actionable alerting, and depth of coverage for AWS resource Use Cases Company confidential & proprietary. LogicMonitor ©2018
22. Product Roadmap at a Glance LM Service Insight Kubernetes Monitoring Nov. 2018 Dependency
 Mapping AIOps Early 2019 Early 2019 Product Roadmap Google Cloud Services Oct. 2018 Company confidential & proprietary. LogicMonitor ©2018 Push Metrics 2019
23. Comprehensive service-oriented monitoring LogicMonitor for DevOps LM Service Insight Kubernetes Monitoring
 Company confidential & proprietary. LogicMonitor ©2018 Under embargo until 13 November 2018

24. LM Service Insight Service health 1 • Monitor service performance based on aggregated key metrics • Visualize service overall health and status Service alerting 2 • Distinguish service impacting alerts • Alert on percentage of healthy service-critical resources • Deliver alerts with service-specific context Service SLAs 3 • Measure SLA conformance for overall services vs individual devices • Share business-level metrics internally or with customers … integrated into LogicMonitor’s existing powerful platform Company confidential & proprietary. LogicMonitor ©2018
25. LM Service Insight • Segment: Service Provider • Monitoring managed services per customer, e.g. Exchange • Reporting on SLA at the service level (per customer) • Segment: Enterprise IT • Monitoring chain-wide stats, e.g. mean latency for 2000 devices • Segment: SaaS • Monitoring overall health and performance of Web Services • grouping load balancer VIPs, databases, and web server instances • interested in overall latency, requests, etc. Use Cases Company confidential & proprietary. LogicMonitor ©2018
26. Microservices Monitoring: LM Service Insight + Kubernetes • Releasing new Kubernetes Monitoring • Resource discovery for pods, nodes, services, and containers • Works for k8 clusters running in the cloud and on-premise • With LM Service Insight: • Data aggregation based on labels • Maintain historical data for dynamic clusters Company confidential & proprietary. LogicMonitor ©2018 Kubernetes Monitoring for Containers
27. Kubernetes Monitoring Case Studies • Requirement: Monitoring for production workloads moving into Kubernetes • Results: • Full visibility into Kubernetes workloads and existing hybrid infrastructure from a single pane of glass • Optimized Kubernetes deployments Use Cases • Requirement: Monitoring for managed Kubernetes services (AKS) provided to customers • Results: • More comprehensive monitoring than cloud provider metrics alone, presented alongside other managed cloud deployments A software company A cloud managed services provider
28. 2019 Platform Innovations 
 Company confidential & proprietary. LogicMonitor ©2018 NDA
29. Dependency Mapping • Contextual information • Dynamic environments • Automated relationship discovery Visibility • Problem identification • Alert suppression Alerting • Integrating technology into LM ITculate Company confidential & proprietary. LogicMonitor ©2018
30. AIOps • Correlations • Anomaly detection • Root cause assistance • Operational Insights Algorithmic IT Operations Company confidential & proprietary. LogicMonitor ©2018
31. Push Metrics • Push custom application metrics • StatsD • Other structured data Application Monitoring Company confidential & proprietary. LogicMonitor ©2018
32. Q&A Q&A