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Insight Managed Mobility for Apple

Jamf
October 24, 2018

Insight Managed Mobility for Apple

Presentation from JNUC 2018, the world's largest rally of Apple IT administrators.

Session:
Insight Managed Mobility for Apple

Presented by:
Evan Tomlin, Insight

View all session slides, recordings and more at https://www.jamf.com/events/jamf-nation-user-conference/2018/.

Jamf

October 24, 2018
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Transcript

  1. Insight Managed
    Mobility for Apple
    Enhance the way you work.

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  2. © JAMF Software, LLC
    The power of choice
    Giving your teams access to
    the technology they know
    and love can make a notable
    difference.

    High-performers and innovators
    are those employees who are provided more choice as to
    how and when they work — and the workspaces and
    technologies to support them.

    Employees want options
    from devices to apps to collaboration tools, and only 60%
    say they’re satisfied with mobile options available at work.

    72% choose Mac and 75% choose
    iPhone or iPad
    when employees are given the ability to choose their own
    technology for work.

    Sources:
    2018 Consumer Intelligence Series, PwC

    2018 Survey: The Impact of Device Choice on
    the Employee Experience, Jamf

    2016 U.S. Workplace Survey, Gensler

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  3. © JAMF Software, LLC
    For modern businesses
    Apple products are built to support the modern enterprise and give employees powerful solutions.
    Designed for every department
    Accommodate any workload or job function with ease
    and simplicity.
    Out-of-the-box compatibility
    Let employees transition seamlessly and work with what
    they’re used to.
    Enterprise-grade security
    Safeguard your system, from built-in device and app
    security to data protection.
    Easy to deploy, support & manage
    Roll out and manage at scale using modern workflows
    and expert services.

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  4. © JAMF Software, LLC
    Connect with 

    complete coverage.
    Integrate macOS® and iOS® into
    your IT ecosystem with services that
    span the entire lifecycle, from
    readiness to break-fix.

    Perform
    Proactive and
    attentive
    managed
    services
    Procure

    Supply chain
    enablement for
    the mobile
    workforce
    Deploy
    Scalable, rapid
    project delivery
    Engage
    Key groundwork
    for upcoming
    initiatives
    Extend

    Break-fix and
    reverse
    logistics

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  5. © JAMF Software, LLC
    #1: Engage
    Take a critical look at macOS and iOS readiness to prepare for a
    quicker, easier adoption of Apple at work.
    Insight
    Managed
    Mobility
    for Apple
    Objectives
    • Assess mobile readiness.

    • Increase preparedness and
    capacity.
    Activities
    • macOS & iOS Readiness
    Assessment

    • Strategic Road Map Planning

    • Insight + Apple Professional
    Services
    “Methodically covering your bases is the difference between being a
    participant in the age of mobility and leading it.”
    — Evan Tomlin, Director of Mobility and End-User Compute

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  6. © JAMF Software, LLC
    macOS & iOS Readiness Assessment
    Join our expert teams for a virtual or live
    workshop to dissect, assess and plan your
    Apple ecosystem.

    Format
    • Endpoint Readiness & Discovery Workshop (remote)
    — 2–4 hours

    • Insight On-Site Readiness Assessment — 4 days

    • Apple Readiness Review — 4 days

    Topics
    • Enterprise readiness

    • Mobile strategy and mobility program

    • Enterprise Mobility Management (EMM)

    • Security, policies and governance

    • Lifecycle management

    • Application development strategy

    • Expense management and cost containment

    • Support and procurement optimization

    • Organizational Change Management (OCM)
    Client readiness level
    Insight-added value
    Reactive Proactive Managed Service-driven
    Insight
    Managed
    Mobility
    for Apple

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  7. © JAMF Software, LLC
    Strategic Road Map Planning
    Develop a comprehensive and
    actionable road map to successfully
    implement macOS and iOS.
    Format
    • Custom (virtual, on-site or any combination)

    Topics
    • Environment design

    • Target outcomes

    • Cross-functional enterprise alignment

    • CapEx and OpEx management

    • Timelines

    • Performance monitoring
    Insight
    Managed
    Mobility
    for Apple

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  8. © JAMF Software, LLC
    Insight + Apple Professional Services
    Take a deeper dive into specific areas of endpoint management per your organizational needs and goals.
    Technical Strategic
    4G/5G 

    small cell
    planning
    Wi-Fi
    assessment
    Nomad
    Mobile
    application
    assessment
    • Mobile threat
    detection

    • Application
    reputation
    Mobile Device
    Management
    (MDM) health
    assessment
    MDM
    competitive 

    & mobility
    business case
    analysis
    Application
    planning &
    development
    Mobile Application
    Management
    (MAM)
    Mobility
    advisory
    services
    Readiness
    Review
    Wi-Fi Readiness
    Review
    Fast Track for
    iOS Deployment
    Enterprise
    Connect &
    Enterprise
    Connect PKI
    Mobile Device
    Automation
    AppleDev
    Boot Camp
    Insight PS
    Apple PS
    Insight
    Managed
    Mobility
    for Apple

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  9. © JAMF Software, LLC
    Apple Professional Services
    Support your Apple investments and ensure they deliver for your business.
    Readiness Review
    Assess your infrastructure and prepare for
    seamless Apple integrations.
    Wi-Fi Readiness Review
    Optimize your Wi-Fi environment for iOS
    devices.
    Fast Track for iOS Deployment
    Rapidly prepare and execute an iPhone or
    iPad deployment.
    Enterprise Connect & Enterprise Connect PKI
    Help your Mac users securely access AD
    resources.
    Mobile Device Automation
    Deploy and manage iOS devices leveraging
    automated, zero-touch workflows.
    AppleDev Boot Camp
    Streamline iOS app development and effectively
    meet user needs.
    Insight
    Managed
    Mobility
    for Apple

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  10. © JAMF Software, LLC
    Objectives
    • Get the right devices to the right
    people.

    • Enable connectivity.

    • Establish easy-to-use procurement
    systems and processes.

    Activities
    • E-commerce platform account
    and custom portal setup

    • Apple Device as a Service (DaaS)

    • Wireless carrier activations

    “Get the very best tools to serve your people, not just lots of tools.”
    — Dr. John Stahl-Wert, Best-Selling Author and International Speaker
    #2: Procure
    Our legacy in supply chain and deep partnership with Apple gives you
    best-in-class workplace products and robust, customizable purchasing.

    Insight
    Managed
    Mobility
    for Apple

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  11. © JAMF Software, LLC
    E-commerce platform
    Find the right Apple products quickly and easily, and design efficient procurement workflows
    with an e-commerce platform tailored to your needs and specifications.
    Control & simplify.
    • Shop by brand, keyword or
    company standards.

    • Customize catalogs and pricing.

    • Assign buyers to specific
    catalogs.

    • Single Sign-On (SSO), Service
    Level Agreements (SLAs) and
    guided purchasing are
    incorporated to improve efficacy.

    Manage & integrate.
    • Designate workflow for
    approvals.

    • Extend purchasing throughout
    the enterprise.

    • View expense activity and
    reporting.

    • See consumption and spend by
    wireless carrier-enabled
    endpoints.

    Stay current & connected.
    • Access real-time and on-demand
    webinars.

    • Learn evolving best practices for
    device selection and
    management.

    • Post custom content for admins
    and end users.

    Insight
    Managed
    Mobility
    for Apple

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  12. © JAMF Software, LLC
    Apple Device as a Service
    Gain value-added savings and expertise in an all-inclusive managed solution for hardware and
    administration with Apple DaaS.
    Buy on a per-user, per- month
    subscription.
    Change device groupings as
    often as needed.
    Eliminate upfront costs.
    Use a single point of contact for
    end-to-end device financial
    management.
    Increase predictability and
    budgetary control.
    Roll implementation and ongoing services into
    subscription pricing.
    Insight
    Managed
    Mobility
    for Apple

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  13. © JAMF Software, LLC
    “Why do anything unless it is
    going to be great?”
    — Peter Block, Author and
    Organization Development
    Consultant
    #3: Deploy
    Adopt modern endpoint infrastructure built with Apple, with
    shocking ease and simplicity.

    Objectives
    • Expedite deployment.

    • Engineer and configure with
    perfection.

    • Advance business mobility.

    Activities
    • Device provisioning, including
    automation and zero-touch
    methodologies

    • Configuration and
    architecture

    • Mobility lab

    • Optional: Project and
    program management

    Insight
    Managed
    Mobility
    for Apple

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  14. © JAMF Software, LLC
    Automation & zero touch
    • Advanced MDM and Application Programming
    Interface (API) engineering and configuration
    services to maximize device enrollment
    automation

    • Designed to minimize manual touches,
    improve accuracy, increase speed to market
    and enhance end-user experience

    Apple deployment services
    • Streamline deployment of iOS and OS X® devices
    with Apple Device Enrollment Program (DEP)

    • Secure devices to customized specifications with
    additional features

    Device provisioning
    We certify, identify and validate using modern, over-the-air methods that reduce or eliminate the
    need for manual and time-consuming processes.
    Insight
    Managed
    Mobility
    for Apple

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  15. © JAMF Software, LLC
    Configuration and architecture
    Go from build-out to rollout with skillful technicians certified to handle any scope or custom
    requirements.
    Site-neutral
    • On-site engineering, kitting and
    configuration services

    • Remote endpoint setup

    • Mobility lab

    Full-scale
    • Repeatable models

    • Site-by-site deployment
    logistics

    • Site-by-site reporting and
    monitoring

    Modern
    • Zero-touch and automation
    methodologies

    • Cloud, hybrid or on-premise
    enablement

    • Highest levels of vendor-specific
    certifications
    Insight
    Managed
    Mobility
    for Apple

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  16. © JAMF Software, LLC
    Mobility lab
    Our state-of-the-art facility supports your Apple ecosystem from the very
    first setup.

    Secure
    • Multilayered physical and
    electronic security

    • Advanced access management
    technologies for network
    connectivity

    • ISO 9001:2015-certified

    Relevant
    • Cisco-powered, high-density 1GB
    Ethernet and 802.11ac network
    connectivity

    • macOS and Cambrionix
    configuration infrastructure

    • Tools and methodologies
    developed in collaboration with
    Apple

    Scalable
    • Can provision 800+ mobile
    endpoints per shift using 16
    provisioning workstations

    • Large, internal and core network
    capacity to update device
    applications and Operating System
    (OS)

    Insight
    Managed
    Mobility
    for Apple

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  17. © JAMF Software, LLC
    “How you climb a mountain is more important than reaching the top.”
    — Yvon Chouinard, Founder of Patagonia
    Objectives
    • Maximize Apple investments.

    • Maintain uptime.

    • Enable efficiencies.
    Activities
    • Service desk

    • Engineering services

    • Managed services and
    integrated offerings

    • Optional: Expense
    management

    #4: Perform
    Optimize and care for your Apple ecosystem with a team
    oriented toward proactivity and proficiency.
    Insight
    Managed
    Mobility
    for Apple

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  18. © JAMF Software, LLC
    Comprehensive services
    As a long-time Apple Authorized Service Provider, we offer comprehensive managed services that
    ease operational burden and drive performance.
    Adoption & advisory
    Strategic guidance and tools to
    encourage adoption, reduce
    friction and customize your
    mobility program to business
    needs and goals
    Shift-left offerings
    Artificial Intelligence (AI), Machine
    Learning (ML), Business Process
    Outsourcing (BPO) and application
    porting for actionable and
    predictive insights, plus self-serve
    models for modern user
    experiences
    Managed services
    Tiered support, from service desk
    and engineering to proactive
    managed services provided by
    certified technicians and engineers
    backed by AppleCare, along with
    detailed reporting and analytics to
    guide decision-making
    Insight
    Managed
    Mobility
    for Apple

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  19. © JAMF Software, LLC
    L3
    L2
    Comprehensive support
    Service desk
    Connect with our certified technicians and consultants to deftly resolve L-1 through L3 issues.
    L1
    Most proactive &
    preventive
    • Endpoint monitoring via
    Nexthink

    • Proactive analytics and AI

    • Ticket correlation and
    reporting

    • Advanced automation
    Nearly instant, highly
    intelligent
    • Self-service portal and tools

    • Chatbots, Knowledge
    Management (KM) and ML-
    powered support

    • TechSmart managed locker
    service and walk-up points

    • Enterprise Connect for Active
    Directory® (AD) task
    automation

    Fastest, more 

    traditional support
    • General use, voice and
    connectivity fixes

    • User add and enrollment
    requests

    • Email and app synchronizations

    • Native device and OS issues

    • Activations, wipes and resets

    Escalated & coordinated
    • VIP user tickets oversight

    • Admin coordination

    • Front-of-queue servicing

    • Advanced email, contacts and
    calendar issues

    • EMM software needs

    • Native device function fixes
    Complex, technical services
    • Advanced integrations and
    engineering

    • EMM profile, policy and platform
    support

    • Complex carrier issues and
    coordinated resolutions with Apple

    • Fulfillment and activation stall fixes

    • Warranty servicing and swap

    L0
    L-1
    Insight
    Managed
    Mobility
    for Apple

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  20. © JAMF Software, LLC
    Networks
    Management/

    infrastructure
    One, great ecosystem
    Our partnerships with Original
    Equipment Manufacturers (OEMs) and
    technology leaders enable us to deliver
    differentiated, integrated offerings that
    promote connectivity and modernization
    across your organization.

    Operating Systems
    (OSs)
    IMM for Apple
    ecosystem
    Insight
    Managed
    Mobility
    for Apple

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  21. © JAMF Software, LLC
    “Every good thing comes to some kind of end, and then the really
    good things come to a beginning again.”
    — Cory Doctorow, Science Fiction Author
    Objectives
    • Simplify device end of life.

    • Coordinate warranty fulfillment.

    • Ensure business continuity.

    Activities
    • Reverse logistics and break-fix
    backed by AppleCare

    • Asset disposition

    #5: Extend
    Sail through repair, replacement and recycling without breaking
    your business stride.
    Insight
    Managed
    Mobility
    for Apple

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  22. © JAMF Software, LLC
    Reverse logistics
    Maintain productivity and user experience with proven methods for device break-fix and
    end-of-life handling.
    Receive attentive repair
    servicing.
    Secure data in all
    scenarios.
    Access a global network
    of buyers.
    Remarket or get trade-in
    dollars.
    Inventory and dispatch
    devices.
    Exercise Apple warranty
    support.
    Receive certificate of
    erasure.
    Get swap and advanced
    exchange options.
    Insight
    Managed
    Mobility
    for Apple

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  23. © JAMF Software, LLC
    Asset disposition
    Safely and securely dispose of assets to protect your organization, workforce and 

    the environment.
    EPA-compliant
    equipment disposal
    Overnight hardware
    replacement
    Certified recycling for
    $0 value assets
    Visibility and customized
    reporting
    Check and credit memo
    options for proceeds
    Insight
    Managed
    Mobility
    for Apple

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  24. © JAMF Software, LLC
    Do your best work
    Offering Apple to your workforce isn’t just about giving your teams access to technology
    they may prefer — the business often realizes quantifiable benefits as well.
    Each Mac deployed
    saved between
    $273–$513
    compared to PCs at IBM.
    A leading technology firm
    saw a 10-point year-over-
    year increase
    in employee engagement after
    enabling Mac as a Choice.

    At IBM, only
    5% of Mac users
    needed support
    40% of PC users.
    Roughly
    vs.
    Sources:

    2017 Total Cost of Ownership: Mac versus PC in the Enterprise, Jamf

    2017 Driving Industry Transformation with Apple and Jamf, Jamf Nation User Conference

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  25. © JAMF Software, LLC
    Our unique value
    We have invested heavily in our partnership and infrastructure in order to offer major
    value throughout the Apple device lifecycle.
    Close working
    relationships
    with Apple and
    mobile carriers
    Extensive training
    on Apple systems

    and integrations
    Deep knowledge
    delivered from
    consultation
    through support
    Broad global
    presence
    in most major
    markets
    Services
    designed for

    simplicity,
    efficiency and
    flexibility

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  26. Mobilize your workforce.
    Empower workers, modernize and
    simplify. Seamlessly integrate an entire
    mobile ecosystem with end-to-end
    support from Insight.

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  27. Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2018 Insight Direct USA, Inc. All Rights Reserved.
    Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2018 Insight Direct USA, Inc. All Rights Reserved.
    Insight Presentation !28
    Appendices

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  28. © JAMF Software, LLC
    Insight at a glance
    5,300+
    hardware, software and 

    cloud partners
    4,500+
    sales and service

    delivery professionals
    20 countries
    $6.7B
    Operations in 6,600+
    Insight teammates worldwide
    1988
    Fortune 500 company founded
    in
    GLOBAL REACH
    DEEP PORTFOLIO & RELATIONSHIPS ENGAGED WORKFORCE
    BROAD EXPERTISE FINANCIAL STABILITY LONG LEGACY & KNOWLEDGE
    serving clients around the globe
    in revenue in 2017

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  29. © JAMF Software, LLC
    Optional: Project management
    Ensure masterful execution,
    minimal downtime and zero
    disruptions with expert resources
    at hand.
    Project Management Office 

    Orchestrate smooth transitions and optimized outcomes.

    • Standardized and project-specific workflows

    • Continuous process innovations

    • Partner and services integration
    Insight Command Center

    Drive project success with custom solutions and tool sets.

    • Experienced field technicians

    • National partner network

    • Workforce management app

    • Client dashboards and reporting
    Field power

    Manage deployments at scale with a comprehensive platform.

    • Intelligent scheduling and dispatching

    • Logistics and fulfillment controls

    • Cost management tools

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  30. © JAMF Software, LLC
    Optional: Expense management
    View and manage fixed and wireless lines with a forward-looking, task-based solution
    designed to align IT and finance teams and optimize mobile spend.
    Insight telecom expense
    management services
    Acquire & validate
    load invoices from
    carriers.
    Audit & optimize
    invoices/devices.
    Manage billing

    disputes.
    Manage inventory.
    Allocate
    costs.
    Approve invoices.
    Transmit AP/GL files
    (optional bill pay).
    Gain global
    visibility.

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  31. THANK YOU!
    © JAMF Software, LLC

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