Lock in $30 Savings on PRO—Offer Ends Soon! ⏳

Help Yourself: Empowering Users Through Self-Help

Avatar for Jonathan Lavoie-Lévesque Jonathan Lavoie-Lévesque
November 07, 2014
Technology
0
430

Help Yourself: Empowering Users Through Self-Help

Avatar for Jonathan Lavoie-Lévesque

Jonathan Lavoie-Lévesque

November 07, 2014
Tweet

More Decks by Jonathan Lavoie-Lévesque

See All by Jonathan Lavoie-Lévesque
Plus de troc, moins de pixels
Avatar for Jonathan Lavoie-Lévesque jll
0
60
Shopify et Trois fois par jour - Journée Ecommerce Québec du Conseil québécois du commerce de détail
Avatar for Jonathan Lavoie-Lévesque jll
0
370
Supporter sans se ruiner: Stratégies proactives d'aide aux utilisateurs
Avatar for Jonathan Lavoie-Lévesque jll
1
510
Dealing with Dementia
Avatar for Jonathan Lavoie-Lévesque jll
1
53
Distribution de données: Le cas YellowAPI
Avatar for Jonathan Lavoie-Lévesque jll
2
110
Location, Location, Location: No Real Estate Agents, Please
Avatar for Jonathan Lavoie-Lévesque jll
4
3.3k

Other Decks in Technology

See All in Technology
ExpoのインダストリーブースでみたAWSが見せる製造業の未来
Avatar for 濱田孝治 hamadakoji
0
150
通勤手当申請チェックエージェント開発のリアル
Avatar for WHIsaiyo whisaiyo
2
170
Bedrock AgentCore Memoryの新機能 (Episode) を試してみた / try Bedrock AgentCore Memory Episodic functionarity
Avatar for hoshi7_n hoshi7_n
1
500
Snowflakeでデータ基盤を もう一度作り直すなら / rebuilding-data-platform-with-snowflake
Avatar for pei0804 pei0804
6
1.6k
MariaDB Connector/C のcaching_sha2_passwordプラグインの仕様について
Avatar for kubo ayumu boro1234
0
920
2025-12-18_AI駆動開発推進プロジェクト運営について / AIDD-Promotion project management
Avatar for yayoi_dd yayoi_dd
0
120
CARTAのAI CoE が挑む「事業を進化させる AI エンジニアリング」 / carta ai coe evolution business ai engineering
Avatar for CARTA Engineering carta_engineering
0
2k
Kiro を用いたペアプロのススメ
Avatar for Taiki Sugawara taikis
1
500
Reinforcement Fine-tuning 基礎〜実践まで
Avatar for Morita ch6noota
0
190
re:Invent 2025 ~何をする者であり、どこへいくのか~
Avatar for tetutetu214 tetutetu214
0
230
シニアソフトウェアエンジニアになるためには
Avatar for KNOWLEDGE WORK / 株式会社ナレッジワーク kworkdev
PRO
3
190
ハッカソンから社内プロダクトへ AIエージェント「ko☆shi」開発で学んだ4つの重要要素
Avatar for そのだ sonoda_mj
5
500

Featured

See All Featured
Gemini Prompt Engineering: Practical Techniques for Tangible AI Outcomes
Avatar for Mfonobong Umondia mfonobong
2
220
Crafting Experiences
Avatar for Bethany Jepchumba bethany
0
18
The Cult of Friendly URLs
Avatar for Andy Hume andyhume
79
6.7k
RailsConf 2023
Avatar for Aaron Patterson tenderlove
30
1.3k
コードの90%をAIが書く世界で何が待っているのか / What awaits us in a world where 90% of the code is written by AI
Avatar for r-kagaya rkaga
57
37k
Building Better People: How to give real-time feedback that sticks.
Avatar for Will Jessup wjessup
370
20k
How to audit for AI Accessibility on your Front & Back End
Avatar for davetheseo davetheseo
0
120
We Have a Design System, Now What?
Avatar for Morgane Peng morganepeng
54
7.9k
How Fast Is Fast Enough? [PerfNow 2025]
Avatar for Tammy Everts tammyeverts
3
400
How STYLIGHT went responsive
Avatar for nonsquared nonsquared
100
6k
Scaling GitHub
Avatar for Zach Holman holman
464
140k
Why Your Marketing Sucks and What You Can Do About It - Sophie Logan
Avatar for Sophie Logan marketingsoph
0
39

Transcript

  1. HELP YOURSELF Empowering users through self-help

  2. None

  3. @iamjll

  4. Shopify powers over 120,000+ businesses

  5. MOBILE WEB POS

  6. None
  7. None
  8. None
  9. None
  10. None

  11. such contextual much suggestion very clippy wow so help

  12. TNABs Feedback loops Onboarding … IT’S A CONCEPT, NOT A

    THING. Content Contextualization Interactive Tools Adaptative UI
  13. None

  14. REDUCE SUPPORT LOAD

  15. EMPOWERING /’əm’pou(ə)r/ verb: give (someone) the authority or power to

    do something. @iamjll

  16. Creating and sustaining a strong feeling of **autonomy, empowerment and

    trust** for our merchants by delivering the **right content and tools**, in the proper format and context, and at the **right time**, reducing some of the inherent product friction along the way.

  17. @iamjll It’s about educating users, without them knowing.

  18. None

  19. Support Retention @iamjll

  20. @iamjll

  21. None

  22. @iamjll

  23. @iamjll

  24. “But my product is wayyyy too simple” @iamjll

  25. None

  26. @iamjll @iamjll

  27. @iamjll HOW WHY PRODUCT SELF-HELP

  28. ©

  29. ONE hit LINE WONDERS

  30. Self-Help embedded into the design and product process @iamjll

  31. Search, all the time @iamjll

  32. No creeping, no surprise @iamjll

  33. TNABs: Tiny new addictive behaviours @iamjll

  34. @iamjll ⌘ ⌥ ; + +

  35. Onboarding @iamjll

  36. @iamjll

  37. Experiment like it’s 1969 @iamjll

  38. Autonomous Feeling smart Sharing that knowledge Ambassadors @iamjll

  39. jll.is @iamjll [email protected]