How to Energize the Lion in Your Mirror

Slides used by Values Coach CEO Joe Tye for a leadership retreat with the Principal Financial Group Eastern Iowa Business Center, Galena, Illinois, 12-14-17

Transcript

1. How to Energize the Lion in Your Mirror Principal Financial Group Eastern Iowa Business Center January 14, 2017 Joe Tye, CEO and Head Coach Values Coach Inc. Copyright © 2016, Values Coach Inc.
2. Our itinerary Part One  Invisible Architecture and a Culture of Ownership Part Two  How to See The Lion in Your Mirror
3. Definition: Organization Two or more people in one space.
4. Guiding insight part 1 Culture does not change unless and until people change.
5. Guiding insight part 2 People will not change unless given tools and structure, and inspired to use them.
6. “I got a whole new team and didn’t have to change the people because they changed themselves.” Paul Utemark, CEO Fillmore County Health System Geneva, Nebraska
9. Daily Leadership Huddle Midland Memorial Hospital
10. Personal development and team building!
12. 63%
13. 87%
14. Reduced cost of turnover Nursing turnover has decreased 32% overall… And 43% for nurses in their first two years on the job
15. Enhanced awareness  safer patients… - 66% reduction in c-dif - 64% reduction in CAUTI - 38% reduction in ventilator related events. - 166 days since last event
16. HCAHPS Overall 65.4 64.6 63.9 55.5 67.9 67.8 81.4 67.5 66.9 82.9 71.1 75.0 83.3 26.4 32.6 33.3 33.3 21.9 17.7 15.8 29.7 30.3 11.4 26.7 22.8 7.2 4.3 5.6 7.3 8.7 2.2 2.3 7.2 2.8 2.9 2.4 64.3 61.5 63.2 64.0 66.9 67.0 67.0 68.7 69.9 70.9 77.1 40 50 60 70 80 90 100 10-9 8-6 5-3 2-0 National Top Box VBP Achievement VBP Benchmark Accumulative Score (TB%) Arrow marks beginning of Values and Culture Initiative
17. Emergency Department
19. Annual Cultural Productivity Benefit $7,200,000
26. Who’s weird?
29. Same job. Different attitude.
30. Who do you think is happier?
31. Who would you rather work with?
32. Who would you rather live with?
33. Who would you rather be like?
34. You will never exceed the expectations that you set for yourself.
35. You will never exceed the limitations that you place on yourself.
37. When Sally and I were in the market for a second home in Arizona our criteria were:  Spectacular back yard  Low to zero maintenance  Affordable
39. And this is our primary residence, the house where we lived for 20 years and raised our two children – photo taken April 2013…
41. Lesson #1 Things aren’t always what they seem.
42. Lesson #2 What you really want might be closer than you think.
43. Lesson #3 You must be willing to jettison old baggage to move forward.
44. Lesson #4 There is almost always a way to create a win-win.
45. A word about the assumptions we make.
46. What do you get when you break the word “assume” into its constituent parts?
49. Question #1 When did the “crisis” begin?
51. Question #2 When will the “crisis” end?
53. 53 So is it the best of times or is it the worst of times?
59. Companies that study employee engagement* consistently find: ~ 25% fully engaged ~ 60% not engaged ~ 15% aggressively disengaged * e.g. Gallup, Avatar, Press Ganey, Modern Survey
60. Spark Plugs 60
61. Zombies 61
62. Vampires
63. Disengaged people, especially disengaged managers, are a defect
66. “Disengagement [is] one of the chief causes of underachievement and depression.” Edward M. Hallowell, M.D. in HBR, 12-10
68. The journey from mere Accountability to a culture of Ownership
69. Ac count able
71. Accountability Doing what you are supposed to do because someone else expects it of you. It springs from the extrinsic motivation of reward and punishment.
73. Son, you’ll be proud of your old Dad… Today they held me accountable.
76. Ownership Doing what needs to be done because you expect it of yourself. Ownership springs from the intrinsic motivation of personal pride.
77. 22,844,690 views 86,976– avg 5 stars
82. Great Idea Give everyone the same job description
83. First and foremost a salesperson…
84. Last but not least a janitor…
85. In between whatever else needs to be done.
86. And never saying...
87. Not my job
89. Kalispell Regional Healthcare
90. Invisible Architecture “Invisible Architecture” is a trademark of Values Coach Inc.
92. Invisible Architecture™ is more important than bricks & mortar
93. The Blueprint Behind the Blueprint™
94. Invisible architecture is to the soul of your organization what physical architecture is to its body.
95. 3 stages
96. The Foundation
97. Core values define who you are, what you stand for, and what you won’t stand for
98. From the Cypress Semiconductor values (excerpt): CYPRESS IS ABOUT WINNING We do not tolerate losing. We thrive on competing against the world's best. WE MAKE OUR NUMBERS We make 20% profit. We each set goals and achieve them. We ship 100% on time and get zero returns.
102. Auto-Owners Insurance expects each of its 4,000+ associates to know by heart its ten core values. And they do!
103. Auto-Owners Insurance has some of the industry’s…  Lowest turnover  Highest productivity  Highest customer satisfaction 103
105. 105 “People who are clearest about their personal vision and values are significantly more committed to their organizations.” James Kouzes and Barry Posner: A Leader's Legacy
106. Culture of Ownership Classroom Midland Memorial Hospital
107. The Superstructure
108. Culture is to the organization what personality and character are to the individual.
109. Where will I take you for lunch?
111. or…
113. This is not a trick question… It’s the reality of competing today.
114. Same business Different cultures
115. People pay to shop at Costco…
116. People shop at Wal-Mart because they don’t have to dress up like they do for the Dollar Store.
117. Same business Different cultures
118. Nap Rap
119. “Advertising is a tax you pay on having an unremarkable culture.” Robert Stephens, Founder of Geek Squad
120. Your culture is your brand! - Tony Hsieh
121. Can culture really change?
124. Culture doesn’t change unless and until people change
125. The Interior
128. 128 Workplace attitude is determined by what you expect and what you tolerate…
129. 129 And over time, what you tolerate will dominate over what you say you expect!
130. “We complain to get sympathy, attention, and to avoid stepping up to something we’re afraid of doing.” Will Bowen: A Complaint Free World
131. 131 “One toxically negative person can drag down morale and productivity of an entire work unit.”
132. 132 The simple promise that will change your life… And change your organization…
138. Build a Culture of Ownership
139. Do you have to start with the right people on the bus?
140. You can’t always choose who you have on the bus!
142. You can’t just throw all the “wrong” people off the bus!
145. It begins with a shared vision…
148. How to see the Lion in Your Mirror – 8 Strategies
151. Success and failure won’t change you... They will make you more of who you already are.
152. The 8 Strategies
153. Strategy #1 Get very clear about your personal values
154. What are your values?
156. Core Action Value #1 Authenticity
157. Set a goal so big that you can’t achieve it until you grow into the person who can
158. What would you do if every job had the same pay and the same social status?
159. Core Action Value #2 Integrity
160. If you know who you are then you will know what to do
161. Core Action Value #3 Awareness
162. The key to success in every field
163. Core Action Value #4 Courage
164. Watching the phone won’t make it ring
165. Core Action Value #5 Perseverance
167. Everything can look like a failure in the middle!
168. Core Action Value #6 Faith
169. Faith is a power that is only just beginning at the point where certainty ends
170. Faith is hardest to find when you need it the most
172. Core Action Value #7 Purpose
173. It’s not about you.
174. The work that you choose to do, and the attitude with which you choose to do that work, are the hammer and chisel that carve the statue that is you. Self Made Man by Bobbie Carlyle
175. Someone with a job is never secure… Someone with a purpose is never unemployed.
176. Core Action Value #8 Vision
177. Then put foundations under them. Build your castles in the air…
178. First in the mind – then in the world
179. Core Action Value #9 Focus
180. Yes! No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No
181. Core Action Value #10 Enthusiasm
183. What could be more boring than industrial ventilation systems?
185. Core Action Value #11 Service
187. Core Action Value #12 Leadership
188. A leader is someone who takes you to a place to which you didn’t know you wanted to go. – Joel Barker
189. Servant leaders are cairn builders
190. The goals you achieve The contribution you make The person you become
191. Will be determined by the values that guide your life
192. Strategy #2 Make fear your ally
193. Don’t get crushed between the anvil of yesterday’s memories… and the hammer of tomorrow’s fears.
194. Fear is the most serious of all learning disabilities! Edward Hallowell: Worry
195. The absence of fear is not courage!
196. The absence of fear is…
197. No Fear, No Courage…
198. Big Fear, Big Courage…
200. Anxiety Fear Worry
201. Anxiety
203. Three bad things happen when you in the thrall of anxiety…
204. Bad Thing #1 Memory is distorted: past successes seem small and insignificant while past failures seem huge and certain to be repeated.
205. Bad Thing #2 Perception is distorted: the dangers facing you are blown out of proportion while you underestimate the resources you have.
206. Bad Thing #3 Vision is distorted: you cannot see the possibilities for a great outcome because you are so fixated on images of doom.
207. Anxiety tries to become fear. Paul Tillich: The Courage to Be
208. Fear
209. Fear can paralyze or it can catalyze
210. You’ve heard that the acronym F.E.A.R. stands for Fantasized Evidence Appearing Real. It also stands for…
211. Fabulous Excuse for Avoiding Responsibility
212. Procrastination is putting the work of today off into tomorrow with the result that you are always laboring under the shadow of yesterday.
215. Are people afraid of change?
217. Confront your irrational fears
218. Worry
219. Worry is like paying interest on a debt that you probably don’t even owe!
220. Toxic worry is abuse of the God-given gift of imagination!
223. Strategy #3 Make adversity your teacher
224. “It’s not what happens to you it’s what you do about it.” W Mitchell
225. Every great accomplishment was once the “impossible dream” of a dreamer who simply refused to quit when things got tough.
226. The bigger the dream – the greater the challenges!
227. “Brick walls are not there to stop you, they are there to make you prove how much you want something.” Randy Pausch: The Last Lecture
228. The walls are not optional
229. Letting them stop you is
230. How much do you want it?
231. How badly to you want to: Get out of debt?
232. How badly to you want to: Lose weight?
233. How badly to you want to: Get a graduate degree?
234. How badly to you want to: Write your book?
235. How badly to you want to: Start your business?
236. How badly to you want to: Travel the world?
238. “Keep your spirits up, don’t allow yourself to be depressed, and never for one moment doubt but that matters will finish better and more quickly than you imagine.” Napoleon Bonaparte
239. 239 Strategy #4 Erase the malignant echo of negative self-talk
240. Negative self-talk is telling yourself lies… And then believing those lies to be true.
241. The most important speech any of us ever give (the one you were never trained to give) is...
243. 243 What is the first word a child learns to say?
245. For a variety of evolutionary reasons, the human mind automatically gravitates toward negative, frightening and depressing thoughts. Mihaly Csikszentmihalyi: The Evolving Self: A Psychology for the New Millennium
246. Experts refer to ANTs – automatic negative thoughts
247. Psychologists say that up to 80% of self-talk is negative – and that we can abuse ourselves at a speed of 400 words per minute!
248. You would never tolerate anyone else speaking to you the way you allow your spoiled inner brat to get away with.
249. Like graffiti on a subway car – after a while you don’t notice it
250. You might even think it’s beautiful
251. But…
252. 252 A crucial point! That voice will always be in the second person. It’s not you talking!!!
253. “I’m not good enough”
254. You’re not good enough
255. 255 Three steps for using the power of Metaphorical Visualization™ to erase the graffiti of negative self-talk:
256. 256 Step #1 Visualize the words as clearly as you possibly can as graffiti that has been scrawled on the walls of your mental attic.
259. 259 Step #2 Visualize a janitor (The Janitor in Your Attic™) painting over the graffiti and replacing it with positive affirmations.
261. Step #3 Replace the bad lies you tell yourself about yourself with good lies about yourself…
263. Gullikson loves tiebreakers!
264. You can rewire the hardware by reprogramming the software!
265. 265 Caveat! For your challenge to your Spoiled Inner Brat to be credible you must also take action if what Brat says is factually accurate.
266. 266 Strategy #5 Make your body play a constructive part in that inner dialogue…
267. Your body tells your mind how you feel…
268. Power Posing
269. How your mouth tells your mind what to think…
271. Smile from the outside in and you’ll eventually be smiling from the inside out.
272. Strategy #6 Leave behind the emotional baggage
276. Strategy #7 Create memories of the future
277. You can remember the future more clearly and more accurately… Than you can remember the past. Transform mere dreams into “Memories of the Future”
278. 278 The difference between wishful thinking and positive thinking…
279. 279 Wishful thinking is hoping for something and waiting for someone else to make it happen.
280. 280 Positive thinking is expecting something and working to make it happen.
284. Do you read your horoscope?
285. Joe’s Youroscope The small seed planted yesterday will blossom into a treasure and today another opportunity will come from out of the blue…
286. Joe’s Youroscope (contd.) Today is a fine day to make a choice, make a friend, make a difference, and to take decisive action on a long postponed decision…
287. Joe’s Youroscope (contd.) Call a friend, call a prospect, and call your Mom.
290. Strategy #8 Take to heart the seven promises of The Self-Empowerment Pledge™
291. Seven Simple Promises That Will Change Your Life* * One for each day of the week.
293. If you’ve been waiting for someone else to empower you, you should know that…
294. No one can empower you but – YOU – and once you have empowered yourself… No one can take that power away.
295. If you knew it would change your life for the better – profoundly and permanently – would you invest …
296. A minute a day for the next 365 days
297. Would you give up one television commercial a day for a year to change your life?
298. If your answer is yes, here’s what you need to do.
299. Every morning start your day by making that day’s promise – which will take you about 15 seconds.
300. Repeat the promise again in in the middle of your work day.
301. Once more before you leave for home.
302. And one more time right before you go to bed.
303. 4 x 15 seconds = 1 minute
304. Repeat these promises like you really mean them!
305. Let’s take a look at the seven promises…
306. Monday’s Promise: Responsibility I will take complete responsibility for my health, my happiness, my success, and my life, and will not blame others for my problems or predicaments.
307. Tuesday’s Promise: Accountability I will not allow low self-esteem, self-limiting beliefs, or the negativity of others to prevent me from achieving my authentic goals and from becoming the person I am meant to be.
308. Wednesday’s Promise: Determination I will do the things I’m afraid to do, but which I know should be done. Sometimes this will mean asking for help to do that which I cannot do by myself.
309. Thursday’s Promise: Contribution I will earn the help I need in advance by helping other people now, and repay the help I receive by serving others later.
310. Friday’s Promise: Resilience I will face rejection and failure with courage, awareness, and perseverance, making these experiences the platform for future acceptance and success.
311. Saturday’s Promise: Perspective Though I might not understand why adversity happens, by my conscious choice I will find strength, compassion, and grace through my trials.
312. Sunday’s Promise: Faith My faith and my gratitude for all that I have been blessed with will shine through in my attitudes and in my actions.
314. Here’s WHY it works…
315. You keep promising yourself that you will be responsible, accountable, and determined; make a contribution, be resilient in the face of adversity, have a positive perspective, and that your faith will shine through.
316. Then you catch yourself whining and complaining, procrastinating, gossiping, blaming others for your problems, taking when you should be giving, and pretending that you have no power.
317. Cognitive Dissonance
318. Which is trying to simultaneously hold two incompatible beliefs
319. At that point, one of two things MUST happen. Either you take the easy way and stop making the promises…
320. Or you keep making the promises until you begin to change your attitudes and your behaviors.
321. And as you do that, you will begin to achieve better results in every dimension of your life.
322. Read these seven promises one more time…
323. Ask yourself these two questions…
324. Question #1: If you personally were to take these seven promises to heart, would you be better off than where you are headed now – personally, professionally, financially, and spiritually?
325. Question #2: If everyone where you work made a good faith effort to live these seven promises, would you do a better job of serving customers and of supporting each other?
326. If your answer to these two questions is… And if you’re being honest, that’s what your answer will be.
327. Then why wouldn’t you invest those 365 minutes in yourself? Do it, because no one can empower you but you.
328. Will you give up one minute a day with…
332. The Advanced Course
334. www.PledgePower.com Coupon code: Power2017 $3950
335. TB SS SN DQ
336. And one last thing… Let me introduce you to the person you once were
350. Wouldn’t it be nice to become that you again?