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Zendesk Explore：「Support」の4つのデータセットを理解する #devio2021

5026ef3e6d525fb9164f627099d43c58?s=47 kawasaki-teruo
October 15, 2021
Technology
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Zendesk Explore：「Support」の4つのデータセットを理解する #devio2021

Zendesk Explore歴2か月の筆者が、プレビルト・ダッシュボードの分解を通じて視聴者の方に爆速でZendesk Exploreのスキルを習得していただきます

5026ef3e6d525fb9164f627099d43c58?s=128

kawasaki-teruo

October 15, 2021
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Transcript

  1.  Ξϊςʔγϣϯגࣜձࣾ઒࡚র෉ ;FOEFTL&YQMPSFɿ ʮ4VQQPSUʯͷͭͷσʔληοτΛཧղ͢Δ

  2. ;FOEFTL&YQMPSFɿʮ4VQQPSUʯͷͭͷσʔληοτΛཧղ͢Δ  ͜ͷಈը͸ ;FOEFTL&YQMPSFྺ͔݄ͷචऀ͕ ϓϨϏϧτɾμογϡϘʔυͷ෼ղΛ௨ͯ͡ ࢹௌऀͷํʹ ര଎Ͱ;FOEFTL&YQMPSFͷεΩϧΛ͓఻͑͠ शಘ͍ͯͨͩ͘͠ࣄΛ໨తͱ͍ͯ͠·͢

  3. ࣗݾ঺հ  ઒࡚র෉ Ξϊςʔγϣϯגࣜձࣾ ςΫχΧϧαϙʔτ.JTDνʔϜॴଐ αϙʔτΤϯδχΞ ΦϖϨʔγϣϯۀ຿ "84ςΫχΧϧαϙʔτରԠ 

  4. ;FOEFTL&YQMPSFɿʮ4VQQPSUʯͷͭͷσʔληοτΛཧղ͢Δ  ΞδΣϯμ wπʔϧΛཧղ͢Δ wσʔληοτΛཧղ͢Δ wμογϡϘʔυΛ෼ղͯ͠ΈΔ wεϞʔϧελʔτͰ࢝ΊΔ&YQMPSFͰͷσʔλ෼ੳ

  5.  πʔϧΛཧղ͢Δ

  6. ;FOEFTL֓ཁ  wΧελϚʔαϙʔτ޲͚4BB4 wΧελϚʔαʔϏεϓϥοτϑΥʔϜ wαϙʔτνέοτ؅ཧγεςϜ w೥୯Ґɺ΋͘͠͸݄୯ҐͰͷαϒεΫ Ϧϓγϣϯܖ໿ IUUQTXXX[FOEFTLDPKQ

  7. ;FOEFTL֓ཁ  wΧελϚʔαϙʔτ޲͚4BB4 wͷ"84αϙʔτۀ຿Λࢧ͑ΔϓϥοτϑΥʔϜͱͯ͠׆༻

  8. ;FOEFTL4VJUF  w4VQQPSUɿαϙʔτνέοτ؅ཧγεςϜ w(VJEFɿφϨοδϕʔεͷߏங w(BUIFSɿίϛϡχςΟϑΥʔϥϜͷߏங w$IBUɿϝοηʔδϯάͱνϟοτ w5BMLɿి࿩αϙʔτͷಋೖ w&YQMPSFɿ෼ੳͱϨϙʔτੜ੒ w4FMMɿӦۀࢧԉ$3.πʔϧ

  9. ;FOEFTLϓϥϯ  wฐࣾͰ͸1SPGFTTJPOBMΛར༻ w4VQQPSU&YQMPSFڞʹ1SPGFTTJPOBM w&OUFSQSJTFϓϥϯΛ͝ར༻ͷ৔߹ɺಈ࡞͕ҟͳΔ৔߹͕͋Γ·͢

  10. ;FOEFTL&YQMPSF֓ཁ  w;FOEFTLͷ֤νϟωϧΛ෼ੳ w૊ΈࠐΈ#*πʔϧ wϨϙʔςΟϯάͱσʔλ෼ੳػೳ wϏϧτΠϯϨϙʔτʢϓϨϏϧτɾμογϡϘʔυʣ wಠࣗͷϨϙʔτΛ࡞੒

  11. wσʔληοτΛબ୒ wΫΤϦΛ࡞੒ wμογϡϘʔυΛ࡞੒ wμογϡϘʔυΛڞ༗ &YQMPSFͷجຊతͳ࢖͍ํ 

  12. ;FOEFTL&YQMPSFͷओཁػೳ  wσʔληοτ wΫΤϦ wμογϡϘʔυ

  13. ࢲ͕ߟ͑Δɺ;FOEFTL&YQMPSFͷಛ௕  ௕ॴ wϓϨϏϧτͷμογϡϘʔυ͕༻ҙ͞Ε͓ͯΓɺ͙͢ʹσʔλΛࢀরͰ͖Δ wϝτϦΫεͷܭࢉϩδοΫ͕σʔληοτʹؚ·Ε͍ͯΔͷͰɺݟ͍ͨσʔλΛखܰʹࢀরͰ͖Δ w෼ੳπʔϧ͕;FOEFTLʹ౷߹͞Ε͍ͯΔͷͰɺσʔλΛ෼ੳπʔϧʹऔΓࠐΉख͕ؒෆཁ w8FCը໘Ͱ׬݁͢ΔͷͰར༻͠΍͍͢ w4BB4ͳͷͰόοΫΞοϓ࡞ۀෆཁ ୹ॴ w;FOEFTLҎ֎ͷख࣋ͪͷσʔλιʔε͕ར༻Ͱ͖ͳ͍

    wෳ਺ͷσʔληοτΛ݁߹ +0*/ ͨ͠ΫΤϦ͕ར༻Ͱ͖ͳ͍ w;FOEFTLͷϥΠηϯεΛ࣋ͨͳ͍ਓ͕ɺμογϡϘʔυΛࢀরͰ͖ͳ͍ wΫΤϦ΍μογϡϘʔυͷόʔδϣϯ؅ཧͷ࢓૊Έ͕ແ͍

  14. ;FOEFTLσʔλ෼ੳπʔϧͷબ୒ࢶ  &YQMPSFΛબͿཧ༝ w;FOEFTLʹ౷߹͞Ε͍ͯΔͷͰɺσʔλΛ෼ੳπʔϧʹऔΓࠐΉखؒ ͕ෆཁ wϓϨϏϧτͷμογϡϘʔυ͕༻ҙ͞Ε͓ͯΓɺ͙͢ʹσʔλΛࢀরͰ ͖Δ wεϞʔϧελʔτ͔Β෼ੳΛ࢝ΊΔͷʹ࠷ద ผͷ෼ੳπʔϧΛݕ౼͢Δཧ༝ wख࣋ͪͷσʔλιʔεͱ+0*/ͯ͠෼ੳ͍ͨ͠

  15. ;FOEFTLσʔλ෼ੳπʔϧͷબ୒ࢶ  ผͷ෼ੳπʔϧΛݕ౼͢Δ ;FOEFTLͷσʔλͷ෼ੳ؀ڥΛ४උ͢Δํ๏·ͱΊ IUUQTEFWDMBTTNFUIPEKQBSUJDMFT[FOEFTLFOWJSPONFOUBMEBUBBOBMZTJT 'JWFUSBOº4OPX fl BLFº-PPLFSͰ;FOEFTLσʔλ෼ੳ؀ڥΛ͓खܰʹߏங IUUQTEFWDMBTTNFUIPEKQBSUJDMFT fi

    WFUSBOTOPX fl BLFMPPLFS ;FOEFTLͷिؒ෼ͷνέοτΛ'JWFUSBOͱ4OPX fl BLFΛ࢖ͬͯநग़ͯ͠Έͨ IUUQTEFWDMBTTNFUIPEKQBSUJDMFT[FOEFTL fi WFUSBOTOPX fl BLFXFFLUJDLFUT

  16. &YQMPSFͷը໘ߏ੒  ੡඼ύϨοτ

  17. &YQMPSFͷը໘ߏ੒  μογϡϘʔυ → ΫΤϦ → σʔληοτ → ؅ཧ →

  18. ;FOEFTL&YQMPSFɿʮ4VQQPSUʯͷͭͷσʔληοτΛཧղ͢Δ  ΞδΣϯμ wπʔϧΛཧղ͢Δ wσʔληοτΛཧղ͢Δ wμογϡϘʔυΛ෼ղͯ͠ΈΔ wεϞʔϧελʔτͰ࢝ΊΔ&YQMPSFͰͷσʔλ෼ੳ

  19.  σʔληοτΛཧղ͢Δ

  20. ;FOEFTL&YQMPSFͷओཁػೳ  wσʔληοτ wΫΤϦ wμογϡϘʔυ

  21. &YQMPSFͷʮσʔληοτʯͱ͸ʁ  ֤νϟωϧຖͷσʔληοτ 4VQQPSUʹ͸ͭͷσʔληοτ σʔληοτɿ wʮνέοτʯσʔληοτ wʮνέοτͷߋ৽ʯσʔληοτ wʮະղܾͷνέοτͷਪҠʯσʔληοτ wʮ4-"ʯσʔληοτ ˙;FOEFTLϔϧϓ

    &YQMPSFσʔληοτͷ֓ཁ ;FOEFTL4VQQPSUͷϝτϦοΫͱଐੑ

  22. ʲࢀߟ৘ใʳ'JWFUSBOࣾʹΑΔ&3ਤ  'JWFUSBOࣾͷαʔϏεͰ%#ʹ࿈ܞͨ͠৔߹ͷ&3ਤ IUUQT fi WFUSBODPNEPDTBQQMJDBUJPOT[FOEFTL

  23. ͲͷσʔληοτΛ࢖͏͔  &YQMPSFͰσʔλ෼ੳΛ࢝ΊΔࡍͷߟྀࣄ߲ wͲͷϝτϦΫεɺଐੑΛ࢖͏͔ wͲͷΑ͏ʹ૊Έ߹ΘͤΔ͔ˠΫΤϦ wͲͷΑ͏ʹ૊Έ߹ΘͤΔ͔ˠμογϡϘʔυ wεέδϡʔϧઃఆ

  24. ʮΫΤϦʯͱ͸Կ͔ʁ  wσʔληοτΛՄࢹԽͨ͠΋ͷ w2VJDL4JHIUͩͱʮϏδϡΞϧʯ w5BCMFBVͩͱʮϏϡʔʯ

  25. ΫΤϦ࡞੒ʢσʔληοτͷબ୒ʣ 

  26. ΫΤϦ࡞੒ʢΫΤϦϏϧμʔͷը໘ʣ 

  27. ΫΤϦ࡞੒ʢΫΤϦϏϧμʔͷը໘ʣ  ← දࣔλΠϓ ← άϥϑઃఆ ← ݁Ռૢ࡞ ← ܭࢉ

  28. දࣔλΠϓҰཡʢνϟʔτʣ  ← දࣔλΠϓ ˙;FOEFTLϔϧϓ දࣔλΠϓͷϦϑΝϨϯε

  29. ϓϨϏϧτɾμογϡϘʔυͰ࢖ΘΕ͍ͯΔදࣔλΠϓ  ← දࣔλΠϓ

  30. ʮμογϡϘʔυʯͱ͸Կ͔ʁ  wσʔληοτΛՄࢹԽͨ͠ʮΫΤϦʯͷ૊Έ߹Θͤ wҰൠతͳҙຯͰͷʮϨϙʔτʯ wʮڞ༗ʯ΍ʮΤΫεϙʔτʯ͕Մೳ

  31. μογϡϘʔυ࡞੒ʢμογϡϘʔυϏϧμʔͷը໘ʣ 

  32. μογϡϘʔυ࡞੒ʢμογϡϘʔυϏϧμʔͷը໘ʣ  ˙;FOEFTLϔϧϓ μογϡϘʔυ΢ΟδΣοτͷ௥Ճͱ഑ஔ

  33. ϓϨϏϧτɾμογϡϘʔυΛࢀর͢Δ  ͭͷλϒͰߏ੒͞ΕΔ wνέοτ wޮ཰ੑ w୲౰ऀΞΫςΟϏςΟ wΤʔδΣϯτʹΑΔߋ৽ wະղܾͷνέοτ wόοΫϩά wຬ଍౓είΞ

    w4-"

  34. ʮ;FOEFTL4VQQPSUʯΛΫϦοΫ 

  35. ϓϨϏϧτɾμογϡϘʔυ͕දࣔ͞Εͨ 

  36. 4VQQPSUμογϡϘʔυ ݸͷλϒ

  37. @5JDLFUT νέοτ @& ff i DJFODZ ޮ཰ੑ @"TTJHOFFBDUJWJUZ ୲౰ऀΞΫςΟϏςΟ @"HFOUVQEBUFT

    ΤʔδΣϯτʹΑΔߋ৽ @6OTPMWFEUJDLFUT ະղܾͷνέοτ @#BDLMPH όοΫϩά @4BUJTGBDUJPO ຬ଍౓είΞ @4-"T 4-" 4VQQPSUμογϡϘʔυݸͷλϒ

  38. @5JDLFUT νέοτ ʮ5JDLFUTʯλϒʹ͸ɺ;FOEFTLΞΧ ΢ϯτͰ࡞੒͞Εͨνέοτʹؔ͢Δ Ϩϙʔτ͕දࣔ͞Ε·͢ɻ ೔෇ɺάϧʔϓɺϒϥϯυɺνϟωϧɺ ϑΥʔϜɺૹ৴ऀͷϩʔϧɺ͓ΑͼϦ ΫΤελͷ૊৫ผʹϨϙʔτΛϑΟϧ λϦϯάͰ͖·͢ɻ

  39. @& ff i DJFODZ ޮ཰ੑ ʮ& ff i DJFODZʯλϒʹ͸ɺΤʔδΣϯτ ͷ࡞ۀޮ཰ͷධՁʹ໾ཱͭϨϙʔτ͕

    ؚ·Ε͍ͯ·͢ɻ ೔෇ɺάϧʔϓɺϒϥϯυɺνϟωϧɺ ϑΥʔϜɺ༏ઌ౓ɺ͓ΑͼϦΫΤελ ͷ૊৫ผʹϨϙʔτΛϑΟϧλϦϯά Ͱ͖·͢ɻ

  40. ʮ"TTJHOFF"DUJWJUZʯλϒͰ͸ɺΤʔ δΣϯτͦͷଞʹνέοτΛׂΓ౰ͯ ͨ݁ՌΛ֬ೝͰ͖·͢ɻ ೔෇ɺάϧʔϓɺ୲౰ऀɺϒϥϯυɺνϟ ωϧɺϑΥʔϜɺ͓ΑͼϦΫΤελͷ ૊৫ผʹϨϙʔτΛϑΟϧλϦϯάͰ ͖·͢ɻ @"TTJHOFFBDUJWJUZ ୲౰ऀΞΫςΟϏςΟ

  41. ʮ"HFOU6QEBUFTʯλϒʹ͸ɺΤʔ δΣϯτʹΑͬͯνέοτʹ௥Ճ͞Ε ͨίϝϯτͱߋ৽͕දࣔ͞Ε·͢ɻ ೔෇ɺ୲౰ऀɺϒϥϯυɺνϟωϧɺ ϑΥʔϜɺάϧʔϓɺ͓ΑͼϦΫΤελ ͷ૊৫ผʹϨϙʔτΛϑΟϧλϦϯά Ͱ͖·͢ɻ @"HFOUVQEBUFT ΤʔδΣϯτʹΑΔߋ৽

  42. ʮ6OTPMWFE5JDLFUTʯλϒͰ͸ɺ·ͩ Φʔϓϯεςʔλεʹ͋Γɺରॲ͕ඞ ཁͳΞΧ΢ϯτ಺ͷνέοτΛৄࡉʹ ௐ΂Δ͜ͱ͕Ͱ͖·͢ɻ άϧʔϓɺ୲౰ऀɺϒϥϯυɺνϟω ϧɺ༏ઌ౓ɺ͓ΑͼϦΫΤελͷ૊৫ ผʹϨϙʔτΛϑΟϧλϦϯάͰ͖· ͢ɻ @6OTPMWFEUJDLFUT ະղܾͷνέοτ

  43. ʮ#BDLMPHʯλϒͰ͸ɺબ୒ͨ͠ظؒ தͷΦʔϓϯεςʔλεͷνέοτͷ ΞΫςΟϏςΟΛ֬ೝͰ͖·͢ɻ άϧʔϓɺ୲౰ऀɺϒϥϯυɺνϟω ϧɺ༏ઌ౓ɺ͓ΑͼλΠϓผʹϨϙʔ τΛϑΟϧλϦϯάͰ͖·͢ɻ @#BDLMPH όοΫϩά

  44. ʮ4BUJTGBDUJPOʯλϒͰ͸ɺνέοτ ͷΧελϚʔຬ଍౓είΞʢ$4"5ʣΛ ৄ͘͠ௐ΂Δ͜ͱ͕Ͱ͖·͢ɻ ೔෇ɺάϧʔϓɺϒϥϯυɺνϟωϧɺ ϑΥʔϜɺ༏ઌ౓ɺ͓ΑͼλΠϓผʹ ϨϙʔτΛϑΟϧλϦϯάͰ͖·͢ɻ @4BUJTGBDUJPO ຬ଍౓είΞ

  45. ʮ4-"TʯλϒͰ͸ɺઃఆͨ͠4-"Λج ४ͱͯ݁͠ՌΛଌఆͰ͖·͢ɻ ೔෇ɺ4-"ϙϦγʔɺ4-"ϝτϦο ΫɺάϧʔϓɺϒϥϯυɺϑΥʔϜɺ༏ ઌ౓ɺ͓ΑͼϦΫΤελͷ૊৫ผʹϨ ϙʔτΛϑΟϧλϦϯάͰ͖·͢ɻ @4-"T 4-"

  46. ;FOEFTL&YQMPSFɿʮ4VQQPSUʯͷͭͷσʔληοτΛཧղ͢Δ  ΞδΣϯμ wπʔϧΛཧղ͢Δ wσʔληοτΛཧղ͢Δ wμογϡϘʔυΛ෼ղͯ͠ΈΔ wεϞʔϧελʔτͰ࢝ΊΔ&YQMPSFͰͷσʔλ෼ੳ

  47.  μογϡϘʔυΛ෼ղͯ͠ΈΔ

  48. @5JDLFUT νέοτ @& ff i DJFODZ ޮ཰ੑ @"TTJHOFFBDUJWJUZ ୲౰ऀΞΫςΟϏςΟ @"HFOUVQEBUFT

    ΤʔδΣϯτʹΑΔߋ৽ @6OTPMWFEUJDLFUT ະղܾͷνέοτ @#BDLMPH όοΫϩά @4BUJTGBDUJPO ຬ଍౓είΞ @4-"T 4-" 4VQQPSUμογϡϘʔυݸͷλϒ μογϡϘʔυΛ෼ղ

  49. ΫΤϦʹμογϡϘʔυͷύʔπ  ΫΤϦ ΫΤϦ Ҏ֎

  50. μογϡϘʔυΛෳ੡͢Δ  ˞μογϡϘʔυҰཡͷը໘Ͱ΋ෳ੡͕Ͱ͖·͢

  51. μογϡϘʔυΛෳ੡͢Δ  ˞μογϡϘʔυ໊͸ద੾ʹઃఆ͍ͯͩ͘͠͞

  52. μογϡϘʔυΛෳ੡͢Δ 

  53. ΫΤϦΛฤू  ˞๮άϥϑͷΫΤϦΛΫϦοΫɺӈ্ͷࡾ͔֯ΒϝχϡʔΛදࣔɺʮΫΤϦΛฤूʯΛબ୒

  54. 5JDLFUT5JDLFUTDSFBUFECZIPVS<EFGBVMU> 

  55. ΫΤϦͷߏ੒ද  ΢ΟδΣοτλΠϓ ΫΤϦ ໊শ 5JDLFUT5JDLFUTDSFBUFECZIPVS<EFGBVMU> σʔληοτ 4VQQPSU5JDLFUT<EFGBVMU> දࣔλΠϓ ॎ๮

    ϝτϦοΫ /P ϝτϦοΫ໊ ूܭํ๏ දࣔܗࣜ ݁Ռύεܭࢉ  νέοτ $06/5 ඪ४ ύλʔϯ ߹ܭ ύε ྻͰܭࢉ ྻ /P ଐੑ໊ σʔλൣғ  νέοτͷ࡞੒೔࣌࣌ؒ ೔લ ೔લ ߦ ෼ղ ϑΟϧλʔ /P ଐੑ໊ σʔλൣғ  νέοτͷ࡞੒೔࣌೥ ೔લ ೔લ ˞ʮදࣔܗࣜʯ͸ʮάϥϑઃఆʯϝχϡʔͷதʹ͋Γ·͢ ˞ʮ݁Ռύεܭࢉʯ͸ʮ݁Ռૢ࡞ʯϝχϡʔͷதʹ͋Γ·͢
  56. None

  57. 5JDLFUT$SFBUFEUJDLFUT<EFGBVMU> 

  58. ΫΤϦͷߏ੒ද  ΢ΟδΣοτλΠϓ ΫΤϦ ໊শ 5JDLFUT$SFBUFEUJDLFUT<EFGBVMU> σʔληοτ 4VQQPSU5JDLFUT<EFGBVMU> දࣔλΠϓ ,1*

    ϝτϦοΫ /P ϝτϦοΫ໊ ूܭํ๏ දࣔܗࣜ ݁Ռύεܭࢉ  νέοτ $06/5 ඪ४ ύλʔϯ ͳ͠ ྻ ߦ ෼ղ ϑΟϧλʔ ˞ʮදࣔܗࣜʯ͸ʮάϥϑઃఆʯϝχϡʔͷதʹ͋Γ·͢ ˞ʮ݁Ռύεܭࢉʯ͸ʮ݁Ռૢ࡞ʯϝχϡʔͷதʹ͋Γ·͢
  59. None

  60. 5JDLFUT3FPQFOFEUJDLFUT<EFGBVMU> 

  61. ΫΤϦͷߏ੒ද  ΢ΟδΣοτλΠϓ ΫΤϦ ໊শ 5JDLFUT3FPQFOFEUJDLFUT<EFGBVMU> σʔληοτ 4VQQPSU5JDLFUT<EFGBVMU> දࣔλΠϓ ,1*

    ϝτϦοΫ /P ϝτϦοΫ໊ ूܭํ๏ දࣔܗࣜ ݁Ռύεܭࢉ  νέοτ $06/5 ඪ४ ύλʔϯ ͳ͠  ࠶Φʔϓϯ͞Εͨνέοτ $06/5 ඪ४ ύλʔϯ ͳ͠  3FPQFOFE5JDLFUT ΧελϜ ݁ՌϝτϦοΫܭࢉ খ਺Ґ  ࣜ ࢖༻ࡁΈϝτϦοΫΛΫϦΞ αϑΟοΫε  $06/5 ࠶Φʔϓϯ͞Εͨν έοτ $06/5 νέοτ 㾎 εέʔϧ  ྻ ߦ ෼ղ ϑΟϧλʔ ˞ʮ݁ՌϝτϦοΫܭࢉʯ͸ʮ݁Ռૢ࡞ʯϝχϡʔͷதʹ͋Γ·͢
  62. None

  63. ओཁͳදࣔλΠϓ͝ͱͷνϟʔτ·ͱΊ  wંΕઢ w,1* w๮άϥϑ wॎ๮άϥϑ

  64. @5JDLFUT νέοτ @& ff i DJFODZ ޮ཰ੑ @"TTJHOFFBDUJWJUZ ୲౰ऀΞΫςΟϏςΟ @"HFOUVQEBUFT

    ΤʔδΣϯτʹΑΔߋ৽ @6OTPMWFEUJDLFUT ະղܾͷνέοτ @#BDLMPH όοΫϩά @4BUJTGBDUJPO ຬ଍౓είΞ @4-"T 4-" 4VQQPSUμογϡϘʔυݸͷλϒંΕઢ

  65. @5JDLFUT νέοτ @& ff i DJFODZ ޮ཰ੑ @"TTJHOFFBDUJWJUZ ୲౰ऀΞΫςΟϏςΟ @"HFOUVQEBUFT

    ΤʔδΣϯτʹΑΔߋ৽ @6OTPMWFEUJDLFUT ະղܾͷνέοτ @#BDLMPH όοΫϩά @4BUJTGBDUJPO ຬ଍౓είΞ @4-"T 4-" 4VQQPSUμογϡϘʔυݸͷλϒ,1*

  66. @5JDLFUT νέοτ @& ff i DJFODZ ޮ཰ੑ @"TTJHOFFBDUJWJUZ ୲౰ऀΞΫςΟϏςΟ @"HFOUVQEBUFT

    ΤʔδΣϯτʹΑΔߋ৽ @6OTPMWFEUJDLFUT ະղܾͷνέοτ @#BDLMPH όοΫϩά @4BUJTGBDUJPO ຬ଍౓είΞ @4-"T 4-" 4VQQPSUμογϡϘʔυݸͷλϒ๮άϥϑ

  67. @5JDLFUT νέοτ @& ff i DJFODZ ޮ཰ੑ @"TTJHOFFBDUJWJUZ ୲౰ऀΞΫςΟϏςΟ @"HFOUVQEBUFT

    ΤʔδΣϯτʹΑΔߋ৽ @6OTPMWFEUJDLFUT ະղܾͷνέοτ @#BDLMPH όοΫϩά @4BUJTGBDUJPO ຬ଍౓είΞ @4-"T 4-" 4VQQPSUμογϡϘʔυݸͷλϒॎ๮άϥϑ

  68. ֤λϒ࢖༻σʔληοτ·ͱΊ  λϒ໊ ೔ຊޠ໊ 5JDLFUT 5JDLFUVQEBUFT 4-"T #BDLMPHIJTUPSZ  5JDLFUT

    νέοτ ˓  & ffi DJFODZ ޮ཰ੑ ˓  "TTJHOFFBDUJWJUZ ୲౰ऀΞΫςΟϏςΟ ˓  "HFOUVQEBUFT ΤʔδΣϯτߋ৽ ˓  6OTPMWFEUJDLFUT ະղܾνέοτ ˓  #BDLMPH όοΫϩά ˓  4BUJTGBDUJPO ຬ଍౓ ˓ ˓  4-"T 4-" ˓

  69. ;FOEFTL&YQMPSFɿʮ4VQQPSUʯͷͭͷσʔληοτΛཧղ͢Δ  ΞδΣϯμ wπʔϧΛཧղ͢Δ wσʔληοτΛཧղ͢Δ wμογϡϘʔυΛ෼ղͯ͠ΈΔ wεϞʔϧελʔτͰ࢝ΊΔ&YQMPSFͰͷσʔλ෼ੳ

  70.  &YQMPSFͰͷσʔλ෼ੳ εϞʔϧελʔτͰ࢝ΊΔ

  71. ຖ೔ϞχλϦϯά 

  72. ຖ೔ϞχλϦϯά 

  73. σʔλߋ৽ִؒ  ˞࠷ޙͷߋ৽࣌ࠁ͔Β࣌ؒޙʹߋ৽ ˙;FOEFTLϔϧϓ ֤&YQMPSFϓϥϯͷσʔλߋ৽ִؒ

  74. ఆৗ෼ੳΞυϗοΫ෼ੳ 

  75. ;FOEFTL&YQMPSFɿʮ4VQQPSUʯͷͭͷσʔληοτΛཧղ͢Δ  ΞδΣϯμ wπʔϧΛཧղ͢Δ wσʔληοτΛཧղ͢Δ wμογϡϘʔυΛ෼ղͯ͠ΈΔ wεϞʔϧελʔτͰ࢝ΊΔ&YQMPSFͰͷσʔλ෼ੳ

  76.  ·ͱΊ

  77. ຊηογϣϯͷ·ͱΊ  w4VQQPSUͷओཁͳσʔληοτͱɺϝτϦΫεɺଐੑʹ ͍ͭͯ͝঺հ w;FOEFTL&YQMPSFͷޮ཰తͳಋೖํ๏Λ͝঺հ w࠷ߴͷΧελϚʔΤΫεϖϦΤϯεΛఏڙͰ͖ΔΑ͏ɺ ஌ݟΛਂΊ͍͖ͯ·͠ΐ͏

  78. None