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Equity by design

Equity by design

Presented at the DWP Product Design event in Manchester

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kyliehavelock

October 31, 2017
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Transcript

  1. DWP Product Design event Equity by design

  2. @kyliehavelock @Justice_Digital

  3. Why are we here?

  4. Community fulfils natural human desires

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  6. User research Product Business analysis Design Business architecture Content design

    Interaction design Front end development
  7. User research Product Business analysis Design Business architecture Content design

    Interaction design Front end development
  8. How can our community be more inclusive?

  9. Use data to understand your community

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  12. Understand the edges

  13. A person needs a way to because so they but

  14. A person needs a way to book a prison visit

    because they want their kids to see their dad so they travelled to the prison to ask for help but they don’t have photographic ID
  15. needs values, beliefs, and morals intent to meet the need

    institutional inhibitor or societal obstruction
  16. Be prepared to talk about uncomfortable truths

  17. Be prepared to talk about uncomfortable truths …and act on

    them!
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  19. Design as a collective

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  23. Get closer to citizen expectations

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  25. Become experts in the practice of empathy

  26. Conditions I like to work in The times/hours I like

    to work The best ways to communicate with me The ways I like to receive feedback Things I need Things I struggle with Things I love Other things to know about me User Manual for
  27. Conditions I like to work in The times/hours I like

    to work The best ways to communicate with me The ways I like to receive feedback Things I need Things I struggle with Things I love Other things to know about me User Manual for Kylie Creative spaces with whiteboards and post-its Sense of order, lack of chaos I swap environments when I need dedicated thinking time I’m an early riser, I get to work for 8am I usually work over lunch, and don’t mind I’d prefer to work extra hours than feel under- prepared I have lots of meetings so catch me at the beginning/end of the day Don’t “drop in” with big questions - I need time to process Slack over email Face to face Structured Clear ways to improve Coffee 8am - 9am Sacred Team Time Time to prepare before big meetings To write notes to gather my thoughts My team! Building diverse and inclusive communities Empathy Public service A good pen Last minute changes of plan Long, rambling emails Rapid talking with many questions Needless documentation / reporting I’m an introvert I’m very loyal to my team I’m at my best when I have time to reflect Although I’m quiet, I’m really determined
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  29. Inclusion is not the absence of exclusion

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  33. 1. Learn about your community 2. Be aware of bias

    3. Understand the edges 4. Design collectively 5. Get closer to citizen expectations 6. Become experts in empathy 7. Practice radical inclusion
  34. Come talk to me @kyliehavelock @Justice_Digital