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Services for vulnerable populations

8fadc4cc83e533c19a6d13db9d46cb3e?s=47 kyliehavelock
November 07, 2018

Services for vulnerable populations

8fadc4cc83e533c19a6d13db9d46cb3e?s=128

kyliehavelock

November 07, 2018
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Transcript

  1. Services for vulnerable groups @kyliehavelock

  2. Hello FWD50! @kyliehavelock

  3. Welcome to Ottawa! Welcome to Ottawa

  4. None
  5. None
  6. None
  7. Government is mostly service delivery, most of the time.

  8. PHYSIOLOGICAL SAFETY BELONGING + LOVE ESTEEM SELF ACTUALISATION GOVERNMENT

  9. Government ≠ choice

  10. Users ≠ customers

  11. Mission critical

  12. None
  13. None
  14. complex Inefficient

  15. complex Inefficient Ineffective poor outcomes

  16. complex Inefficient Ineffective Inequitable poor outcomes disadvantage

  17. Bad services = $$$

  18. We must do better.

  19. Empathy understand needs

  20. make it simple Empathy Service design understand needs

  21. make it simple Empathy Service design Get out the way

    solve the problem understand needs
  22. We are all only temporarily not vulnerable.

  23. Thank you FWD50! @kyliehavelock