Services for vulnerable populations

My keynote talk at the FWD50 technology conference in Ottawa
https://fwd50.com/session/designing-for-vulnerable-populations-equity-in-public-service-design/

Transcript

1. Services for vulnerable groups @kyliehavelock
2. Hello FWD50! @kyliehavelock
3. Welcome to Ottawa! Welcome to Ottawa
7. Government is mostly service delivery, most of the time.
8. PHYSIOLOGICAL SAFETY BELONGING + LOVE ESTEEM SELF ACTUALISATION GOVERNMENT
9. Government ≠ choice
10. Users ≠ customers
11. Mission critical
14. complex Inefficient
15. complex Inefficient Ineffective poor outcomes
16. complex Inefficient Ineffective Inequitable poor outcomes disadvantage
17. Bad services = $$$
18. We must do better.
19. Empathy understand needs
20. make it simple Empathy Service design understand needs
21. make it simple Empathy Service design Get out the way solve the problem understand needs
22. We are all only temporarily not vulnerable.
23. Thank you FWD50! @kyliehavelock