Creative & Technology: A Partnership - DevOpsDays MSN 2016

Different disciplines approach their work in different ways and bringing folks together requires a common purpose as well as a host of strategies and tactics to build empathy and trust.

Transcript

1. @LANYONM / CRITICAL MASS, INC. D E V O P S D A Y S M A D I S O N 2 0 1 6 CREATIVE & TECHNOLOGY – A PARTNERSHIP
2. @LANYONM / CRITICAL MASS, INC. VP Technology, Engineering @ Critical Mass Co-organizer for DevOpsDays Chicago Elite Cyclist for Burnham Racing @lanyonm https://www.strava.com/athletes/lanyonm https://github.com/lanyonm https://blog.lanyonm.org/ MIKE LANYON
3. @LANYONM / CRITICAL MASS, INC.
4. @LANYONM / CRITICAL MASS, INC. A DEVOPS THEME
5. @LANYONM / CRITICAL MASS, INC. @damonedwards – DevOpsDays SV 2013
6. @LANYONM / CRITICAL MASS, INC. WALL OF CONFUSION @damonedwards – SCALE 13X
7. @LANYONM / CRITICAL MASS, INC. @damonedwards – SCALE 13X
8. @LANYONM / CRITICAL MASS, INC. @damonedwards – DevOpsDays SV 2013
9. @LANYONM / CRITICAL MASS, INC. While I don’t dispute that organizational barriers exist…
10. @LANYONM / CRITICAL MASS, INC. THE PREMISE THAT DEV AND OPS ARE AT ODDS IS A FALLACY
11. @LANYONM / CRITICAL MASS, INC. THE WALLS ARE ARTIFICIAL BARRIERS src: http://pandawhale.com/post/44278/office-space-unscrews-cubicle-wall-gif
12. @LANYONM / CRITICAL MASS, INC. COMMAND & CONTROL CULTURE? src: http://fusion.net/interactive/361728/north-dakota-pyramid-on-the-prairie/
13. @LANYONM / CRITICAL MASS, INC. CAPITAL EXPENDITURE VS. OPERATIONAL EXPENDITURE? src: http://keystonecsa.com/Data-Center-Construction
14. @LANYONM / CRITICAL MASS, INC. SHIP FEATURES VS. STABILITY? src: http://inhabitat.com/japanese-style-bullet-train-in-texas-on-track-for-late-2017-groundbreaking/ src: http://www.waagner-biro.com/en/divisions/bridge-construction/bridges/special-bridges
15. @LANYONM / CRITICAL MASS, INC. WE ALL WANT TO BE PROUD OF OUR WORK
16. @LANYONM / CRITICAL MASS, INC. TO WORK IN HARMONY
17. @LANYONM / CRITICAL MASS, INC. WE ARE TROUBLESHOOTERS PROBLEM SOLVERS ANALYTICAL THINKERS
18. @LANYONM / CRITICAL MASS, INC. WE ARE DEVELOPERS OPERATORS ENGINEERS ADMINS ANALYSTS PROJECT MANAGERS
19. @LANYONM / CRITICAL MASS, INC. OUR WORK APPROACH DEFINE THE SCOPE OUTLINE THE PROBLEM STATEMENT SEPARATE CONTROLS FROM VARIABLES TEST HYPOTHESIS
20. @LANYONM / CRITICAL MASS, INC. WE HAVE MORE THAT UNITES US THAN DIVIDES US
21. @LANYONM / CRITICAL MASS, INC. -  Continuous Improvement -  Statistical Process Control -  Plan, Do, Study, Act -  Observe, Orient, Decide, Act -  Value Stream Mapping FRAMEWORKS FOR APPROACHING OUR WORK
22. @LANYONM / CRITICAL MASS, INC. A BRIEF STORY
23. @LANYONM / CRITICAL MASS, INC. NCV – HOW WE WORK 2013 PRESENTATION
24. @LANYONM / CRITICAL MASS, INC. WHAT WAS I MISSING?
25. @LANYONM / CRITICAL MASS, INC.
26. @LANYONM / CRITICAL MASS, INC.
27. @LANYONM / CRITICAL MASS, INC. 850
28. @LANYONM / CRITICAL MASS, INC. WE ARE A DIGITAL EXPERIENCE DESIGN AGENCY WITH A RELENTLESS FOCUS ON THE CUSTOMER
29. @LANYONM / CRITICAL MASS, INC.
30. @LANYONM / CRITICAL MASS, INC. A COMPARISON CREATIVE & TECHNOLOGY
31. @LANYONM / CRITICAL MASS, INC. WE BOTH HAVE BUSINESS PHOTOS CREATIVE & TECHNOLOGY CONOR BRADY (me)
32. @LANYONM / CRITICAL MASS, INC. 32 WE BOTH LIKE BIKES
33. @LANYONM / CRITICAL MASS, INC. WHAT ALIGNS US TO A COMMON GOAL AT CRITICAL MASS?
34. @LANYONM / CRITICAL MASS, INC. MISSION STATEMENT
35. @LANYONM / CRITICAL MASS, INC. WE DESIGN MEANINGFUL CUSTOMER EXPERIENCES THAT HELP TRANSFORM OUR CLIENTS’ BUSINESSES BY MAKING CUSTOMERS’ LIVES BETTER
36. @LANYONM / CRITICAL MASS, INC. MEANINGFUL EXPERIENCES IMPROVE CUSTOMERS’ LIVES THROUGH CONVENIENCE UTILITY VALUE SIMPLICITY ENTERTAINMENT
37. @LANYONM / CRITICAL MASS, INC. HOW DOES IT TRANSLATE?
38. @LANYONM / CRITICAL MASS, INC. THREE STONECUTTERS PARABLE
39. @LANYONM / CRITICAL MASS, INC. PAID TO CUT STONE 39 src: http://www.italymagazine.com/featured-story/visiting-carrara-marble-quarries-apuan-alps-eternal-snow
40. @LANYONM / CRITICAL MASS, INC. HONE STONE- SHAPING SKILLS src: http://www.redbubble.com/people/jphenfrey/works/8104885-marble-craftsman-ghanerao-rajasthan
41. @LANYONM / CRITICAL MASS, INC. BUILD CATHEDRALS src: http://www.wikiwand.com/en/Italian_Gothic_architecture
42. @LANYONM / CRITICAL MASS, INC. ENSURE EACH PERSON IN YOUR ORG UNDERSTANDS HOW THEY CONTRIBUTE TO THE MISSION
43. @LANYONM / CRITICAL MASS, INC. ALIGNED MISSION
44. @LANYONM / CRITICAL MASS, INC. ALIGNED MISSION TIME TO BUILD SOME EMPATHY!!
45. @LANYONM / CRITICAL MASS, INC. WALK IN ANOTHER’S SHOES
46. @LANYONM / CRITICAL MASS, INC. WORK SIDE-BY-SIDE
47. @LANYONM / CRITICAL MASS, INC. SHOW & SHARE YOUR WORK
48. @LANYONM / CRITICAL MASS, INC. GIVE TIME FOR TRUST TO FORM
49. @LANYONM / CRITICAL MASS, INC. GIVE SPACE FOR PRECONCEPTIONS TO BE CHALLENGED AND DISSOLVED
50. @LANYONM / CRITICAL MASS, INC. SURPRISE REDUCTION src: http://images.boomsbeat.com/data/images/full/24389/dog_2-png.png src: http://i.huffpost.com/gen/928734/images/o-SURPRISED-CATS-facebook.jpg
51. @LANYONM / CRITICAL MASS, INC. CREATURES OF HABIT
52. @LANYONM / CRITICAL MASS, INC. UNDERSTAND YOUR ASSUMPTIONS AND ANTICIPATE OTHERS’ NEEDS
53. @LANYONM / CRITICAL MASS, INC. DEPARTMENT MEETINGS 1.  INVITE FOLKS FROM OTHER DEPARTMENTS 2.  HAVE THEM PRESENT A DAILY PROCESS OR ROUTINE 3.  ASK, “HOW CAN THAT APPLY TO MY DAY-TO-DAY?”
54. @LANYONM / CRITICAL MASS, INC. TAKE ACTION ON WHAT YOU LEARN IN RETROSPECTIVES
55. @LANYONM / CRITICAL MASS, INC. TAKE ACTION ON WHAT YOU LEARN IN RETROSPECTIVES
56. @LANYONM / CRITICAL MASS, INC. MAKE CHANGES TO SUPPORT COLLABORATION
57. @LANYONM / CRITICAL MASS, INC. WHAT ABOUT THOSE CONFLICTING GOALS?!?
58. @LANYONM / CRITICAL MASS, INC. SOME TENSION IS GOOD
59. @LANYONM / CRITICAL MASS, INC. “what gets measured gets managed” -PETER DRUCKER HOW METRICS SHAPE CULTURE // @NICOLEFV
60. @LANYONM / CRITICAL MASS, INC. YOU CAN TELL WHAT AN ORGANIZATION VALUES BY WHAT IT REWARDS src: https://www.gobankingrates.com/banking/how-banks-afford-rewards-debit-cards/
61. @LANYONM / CRITICAL MASS, INC. src: https://www.weforum.org/agenda/2015/12/googles-surprising-discovery-about-effective-teams/
62. @LANYONM / CRITICAL MASS, INC. FROM CO-EXISTING INDIVIDUALS TO HIGH-FUNCTIONING TEAMS
63. @LANYONM / CRITICAL MASS, INC. <THANKS/> Damon Edwards - @damonedwards John Willis - @botchagalupe Andrew Clay Shafer - @littleidea Nicole Forsgren - @nicolefv Referenced
64. @LANYONM / CRITICAL MASS, INC. MIKE LANYON VP OF TECHNOLOGY, ENGINEERING @lany onm https ://www.stra va.com/ athletes/lanyonm https ://github.com /l anyonm https ://b log.lanyonm .org