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ux/ia samples: april, 2013

lauriekalmanson
April 23, 2013
Technology
0
140

ux/ia samples: april, 2013

continuous customer evaluation workflow; content structure; storefront homepage; content library sorting/search results

lauriekalmanson

April 23, 2013
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Transcript

  1. UX Examples Laurie Kalmanson [email protected] twitter.com/lauriekalmanson 917.797.8675

  2. [email protected] :: 917.797.8675 Evaluating customer relationships over time First contact

    Referral Cold Call Webinar Seminar Outreach Inbound Marketing Education Exposure Introduction Familiarity Acceptance Engagement Repeated contact Purchase Sale is made Minimal engagement Evaluation Light engagement Evaluation Committed engagement Evaluation Customer engagement Evaluation Face to face interviews Qualitative interviews Surveys Ratings Reviews Followup interviews Research tools

  3. [email protected] :: 917.797.8675 UX/IA reboot for BCBS of Alabama: ProviderAccess

    BCBS of Alabama UX / IA reboot for ProviderAccess

  4. [email protected] :: 917.797.8675 UX/IA reboot for HSTM online store Suggested

    UX / IA reboot for HSTM online store

  5. [email protected] :: 917.797.8675 Content library search and sorting