HCL Digital Experience Strategy and Roadmap

HCL’s digital experience platform powers thousands of customers’ mission critical experiences today. Attend this session to get insight into planned HCL Digital Experience investments and an opportunity to provide your organizational perspective to help shape the roadmap investments.

Transcript

1. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 1 HCL DX Strategy and Roadmap Tim Peteler, HCL
2. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 2 Social Connections 15 Munich, September 16-18 2019
3. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com The journey begins… September 2019
4. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 4 Social Connections 15 Munich, September 16-18 2019 Strategy
5. Mission… Help deliver digital experiences that engage & build relationships with customers, partners & employees – in all industries – across any channel Strategy… Differentiated by the ability to dynamically combine persuasive content and integrated business applications, seamlessly, in context Continued Investment… • Modern persona-driven UI/UX (Usability) • Deployment flexibility (On- prem/hybrid/cloud) • Programmability modernization HCL Digital Experience
6. Gartner Magic Quadrant for Digital Experience Platforms Published: January 2018 Gartner Magic Quadrant for Digital Experience Platforms Published: February 2019 Leader Gartner MQ for DXPs
7. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com Deployment options that are built for speed and enterprise scalability Integrate AI and analytics services into CMS foundations. Provide useful “assistants” for practitioners. Reuse content across channels delivering experiences that fit the device your customer prefers. Modern web programming and JavaScript frameworks (React, Angular, Vue.js,…) Modern UI driving new user experience, simplified workflows and authoring efficiency. Feedback/Market/Technology Driving the DX Strategy User experience New development patterns More channels, more content Rise of AI and content intelligence Flexibility in deployment
8. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com HCL DX Clients Value…. Blending of applications & content by role Multiple user populations, one platform Rock solid
9. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 9 Social Connections 15 Munich, September 16-18 2019 Planned Investments
10. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com DX Investment Themes 2019 - 2020 Empower users Reduce TCO Increase agility • Media management (DAM) • New user interfaces • Kubernetes • Microservices enablement • APIs developers love • Kubernetes
11. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com HCL DX – Upcoming Releases v9.5 “10” 3Q 2019 Mid 2020 “9.5+” Early 2020 HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at HCL’s sole discretion.
12. 9.5
13. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 13 What’s new in version 9.5 Unified Practitioner UI Unified navigation for tools previously spread across the product. Redesigned product theme. Brand New Demo Site Modern, beautiful, mobile demo site. Built using full product capabilities including content management. Containers on OpenShift Full support for containerized deployment on OpenShift. Automation via Kubernetes Operator. 120 Fixes and Updates Over 120 fixes rolled up into a CF Available for v8.5, v9.0 and v9.5
15. Brings all DX tools together in one place. Landing page for all content & site management, admin Place to add new tools Practitioner Studio
16. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com Practitioner Studio Web Content Management Portal Admin Personalization
18. Built from scratch Mobile enabled responsive design using bootstrap Content managed including in-line editing Demonstration site Basis for future expansion
19. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com Woodburn Studio
21. DX Docker Image Kubernetes Operator automates complex tasks Supported on OpenShift Kubernetes Support
22. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 22 What if I don’t want Docker? Today: Traditional WAS deployment Docker & Kubernetes architecture DX 9.5 on traditional WAS supported for at least 5 years DX Docker Image Experience API Other New Features … Interoperability
23. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 23 “Experience API” – Tech Preview • OpenAPI compliant API, designed for modern application development • GraphQL support • Sample App to demonstrate features, written in React • Covers authentication and content scenarios • Tech preview DX server Docker or not Experience API Docker only
24. 9.5+
25. DX Technical Strategy Portal & WCM services HCL product Customer code Custom site Other clients Custom sites Other clients (e.g. mobile apps, chatbots…) Customer applications and sites Experience API HCL DX platform Custom site Other services responding to DX events Unified Management Client Unified business user interface across DX capabilities Sites, content, pages, layouts, apps, rules etc Customer tool extensions Proxy to other services Other services New Services
26. “9.5+” – main themes Media Library Lightweight Asset Management capability. Images & videos management, integrated to DX Production REST API Production “Experience API” support Additional API coverage More Kubernetes Expansion of scenarios covered by the Operator Amazon EKS support Content UI Begin to rework product UIs, starting with content and templating
28. Lightweight DAM capability Externalize image & video management from WCM Full REST API Media Library Delivered as docker images
29. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com Production REST API – “Experience API” • Production Support • Incorporate feedback from Tech Preview • Automation via Kube Operator • Additional API coverage • E.g. Personalization, more content scenarios DX server Docker or not Experience API Docker only
30. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com New Content UIs • Integrated into Practitioner Studio • Building on new “Experience API” • Begin journey of modernizing business user interfaces • Content creation • Content templating DX server Docker or not Experience API Docker only New Content UI
32. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com Investment Areas Under Consideration User Experience Development Operations User experience transformation Headless content authoring Multichannel preview Content translation workflow integration Modern development support Front-end development Themes and Presentation Templates Progressive web applications Experience operations support All DX artifacts managed as content Continuous Integration and Continuous Development (CI/CD) support FEEDBACK REQUESTED – HELP SHAPE THE FUTURE
33. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 33 Social Connections 15 Munich, September 16-18 2019 Engagement Opportunities
34. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com Keep Informed! HCL Digital Experience Resources 34 HCL DX Help Center Coming soon to: https://help.hcltechsw.com HCL DX Q&A Community https://hclsw.info/dx-support-forum HCL DX Knowledge Base https://hclsw.info/dx-support-knowledge-base HCL DX Product Information https://hclsw.info/dx
35. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 35 Join us at HCL DXInspire 2019 Raleigh, NC (USA) – October 9-10 https://www.hcltechsw.com/wps/portal/abo ut/events-list/events/hcl-dx-inspire-2019 Milan (Italy) – October 16-17 https://www.hcltechsw.com/wps/portal/abo ut/events-list/events/hcl-dx-inspire-eu-2019
36. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com Stay Connected • Receive the HCL DX newsletter • Sign-up • Share your ideas for new capabilities • https://hclsw-dx.ideas.aha.io/ • Check out HCL DX videos • youtube.com/watch?v=EeCX69tAQ38
37. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 37 Social Connections 15 Munich, September 16-18 2019 Question and Answer Session
38. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 38 Social Connections 15 Munich, September 16-18 2019
39. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 39 Social Connections 15 Munich, September 16-18 2019