HCL Digital Experience Strategy and Roadmap

HCL’s digital experience platform powers thousands of customers’ mission critical experiences today. Attend this session to get insight into planned HCL Digital Experience investments and an opportunity to provide your organizational perspective to help shape the roadmap investments.

Transcript

1. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 1
   HCL DX Strategy and Roadmap
   Tim Peteler, HCL
   

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2. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 2
   Social Connections 15 Munich, September 16-18 2019
   

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3. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
   The journey begins…
   September 2019
   

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4. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 4
   Social Connections 15 Munich, September 16-18 2019
   Strategy
   

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5. Mission…
   Help deliver digital experiences
   that engage & build relationships
   with customers, partners &
   employees – in all industries –
   across any channel
   Strategy…
   Differentiated by the ability to
   dynamically combine persuasive
   content and integrated business
   applications, seamlessly, in
   context
   Continued Investment…
   • Modern persona-driven UI/UX
   (Usability)
   • Deployment flexibility (On-
   prem/hybrid/cloud)
   • Programmability modernization
   HCL
   Digital
   Experience
   

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6. Gartner Magic Quadrant for Digital Experience Platforms
   Published: January 2018
   Gartner Magic Quadrant for
   Digital Experience Platforms
   Published: February 2019
   Leader
   Gartner MQ
   for DXPs
   

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7. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
   Deployment options
   that are built for
   speed and enterprise
   scalability
   Integrate AI and
   analytics services into
   CMS foundations.
   Provide useful
   “assistants” for
   practitioners.
   Reuse content across
   channels delivering
   experiences that fit
   the device your
   customer prefers.
   Modern web
   programming and
   JavaScript frameworks
   (React, Angular,
   Vue.js,…)
   Modern UI driving
   new user experience,
   simplified workflows
   and authoring
   efficiency.
   Feedback/Market/Technology Driving the DX Strategy
   User
   experience
   New development
   patterns
   More channels,
   more content
   Rise of AI and
   content
   intelligence
   Flexibility in
   deployment
   

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8. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
   HCL DX Clients Value….
   Blending of applications &
   content by role
   Multiple user populations, one
   platform
   Rock solid
   

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9. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 9
   Social Connections 15 Munich, September 16-18 2019
   Planned Investments
   

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10. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
    DX Investment Themes 2019 - 2020
    Empower users
    Reduce TCO
    Increase agility
    • Media management (DAM)
    • New user interfaces
    • Kubernetes
    • Microservices enablement
    • APIs developers love
    • Kubernetes
    

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11. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
    HCL DX – Upcoming Releases
    v9.5 “10”
    3Q 2019 Mid 2020
    “9.5+”
    Early 2020
    HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at HCL’s sole discretion.
    

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12. 9.5
    

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13. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 13
    What’s new in version 9.5
    Unified Practitioner UI
    Unified navigation for tools previously
    spread across the product.
    Redesigned product theme.
    Brand New Demo Site
    Modern, beautiful, mobile demo site.
    Built using full product capabilities
    including content management.
    Containers on OpenShift
    Full support for containerized
    deployment on OpenShift.
    Automation via Kubernetes Operator.
    120 Fixes and Updates
    Over 120 fixes rolled up into a CF
    Available for v8.5, v9.0 and v9.5
    

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15. Brings all DX tools together in
    one place.
    Landing page for all content
    & site management, admin
    Place to add new tools
    Practitioner Studio
    

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16. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
    Practitioner Studio Web Content Management
    Portal Admin
    Personalization
    

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18. Built from scratch
    Mobile enabled responsive
    design using bootstrap
    Content managed including
    in-line editing
    Demonstration site
    Basis for future expansion
    

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19. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
    Woodburn Studio
    

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21. DX Docker Image
    Kubernetes Operator
    automates complex tasks
    Supported on OpenShift
    Kubernetes Support
    

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22. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 22
    What if I don’t want Docker?
    Today:
    Traditional WAS
    deployment
    Docker & Kubernetes architecture
    DX 9.5 on traditional WAS supported for at least 5 years
    DX Docker
    Image
    Experience API
    Other New
    Features
    …
    Interoperability
    

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23. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 23
    “Experience API” – Tech Preview
    • OpenAPI compliant API, designed
    for modern application
    development
    • GraphQL support
    • Sample App to demonstrate
    features, written in React
    • Covers authentication and content
    scenarios
    • Tech preview
    DX server
    Docker or not
    Experience API
    Docker only
    

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24. 9.5+
    

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25. DX Technical Strategy
    Portal & WCM
    services
    HCL product
    Customer code
    Custom site Other clients
    Custom sites
    Other clients
    (e.g. mobile
    apps,
    chatbots…)
    Customer applications and sites
    Experience API
    HCL DX platform
    Custom site
    Other services
    responding to
    DX events
    Unified Management Client
    Unified business user interface across DX capabilities
    Sites, content, pages,
    layouts, apps, rules etc
    Customer
    tool
    extensions
    Proxy to other
    services
    Other services
    New Services
    

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26. “9.5+” – main themes
    Media Library
    Lightweight Asset Management
    capability.
    Images & videos management,
    integrated to DX
    Production REST API
    Production “Experience API” support
    Additional API coverage
    More Kubernetes
    Expansion of scenarios covered by the
    Operator
    Amazon EKS support
    Content UI
    Begin to rework product UIs, starting
    with content and templating
    

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28. Lightweight DAM capability
    Externalize image & video
    management from WCM
    Full REST API
    Media Library
    Delivered as docker images
    

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29. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
    Production REST API – “Experience API”
    • Production Support
    • Incorporate feedback from Tech
    Preview
    • Automation via Kube Operator
    • Additional API coverage
    • E.g. Personalization, more content
    scenarios
    DX server
    Docker or not
    Experience API
    Docker only
    

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30. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
    New Content UIs
    • Integrated into Practitioner Studio
    • Building on new “Experience API”
    • Begin journey of modernizing
    business user interfaces
    • Content creation
    • Content templating
    DX server
    Docker or not
    Experience API
    Docker only
    New Content UI
    

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32. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
    Investment Areas Under Consideration
    User Experience Development Operations
    User experience transformation
    Headless content authoring
    Multichannel preview
    Content translation workflow
    integration
    Modern development support
    Front-end development
    Themes and Presentation
    Templates
    Progressive web applications
    Experience operations support
    All DX artifacts managed as
    content
    Continuous Integration and
    Continuous Development
    (CI/CD) support
    FEEDBACK REQUESTED – HELP SHAPE THE FUTURE
    

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33. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 33
    Social Connections 15 Munich, September 16-18 2019
    Engagement Opportunities
    

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34. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
    Keep Informed! HCL Digital Experience Resources
    34
    HCL DX Help Center
    Coming soon to: https://help.hcltechsw.com
    HCL DX Q&A Community
    https://hclsw.info/dx-support-forum
    HCL DX Knowledge Base
    https://hclsw.info/dx-support-knowledge-base
    HCL DX Product Information
    https://hclsw.info/dx
    

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35. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 35
    Join us at HCL DXInspire 2019
    Raleigh, NC (USA) – October 9-10
    https://www.hcltechsw.com/wps/portal/abo
    ut/events-list/events/hcl-dx-inspire-2019
    Milan (Italy) – October 16-17
    https://www.hcltechsw.com/wps/portal/abo
    ut/events-list/events/hcl-dx-inspire-eu-2019
    

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36. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
    Stay Connected
    • Receive the HCL DX newsletter
    • Sign-up
    • Share your ideas for new
    capabilities
    • https://hclsw-dx.ideas.aha.io/
    • Check out HCL DX videos
    • youtube.com/watch?v=EeCX69tAQ38
    

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37. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 37
    Social Connections 15 Munich, September 16-18 2019
    Question and Answer Session
    

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38. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 38
    Social Connections 15 Munich, September 16-18 2019
    

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39. Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com 39
    Social Connections 15 Munich, September 16-18 2019
    

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