Service Level Objectives 5 Since Google fi rst introduced Service Level Indicators (SLIs) and Service Level Objectives (SLOs) as part of its Site Reliability Engineering (SRE) practice Observational tools such as Datadog, Honeycomb have long since incorporated SLO monitoring into their toolchains. OpenSLO is A declarative, neutral speci fi cation language emerging based on the YAML format used by Kubernetes and allowing SLIs and SLOs to be de fi ned as code standard.
6 SLA SLO SLI Promise Objectives Measurement The agreement between client & user The objective a service Provider must achieve to Meet the agreement The real number of per Performance. How did the Service provider do this job Service Level Agreements Service Level Objectives Service Level Indicators
4 steps to identify and implement effective SLOs Understand internal business goals, and external stakeholders Identify and prioritize critical services that affect SLAs Identify key metrics to use as service- level indicators (SLIs) Identify key SLOs SLA SLI SLO CUJ 11
Takeaway 20 SLA SLO SLI Promise Objectives Meeasurement Service Level Agreements Service Level Objectives Service Level Indicators 20 Build your observation system Discuss goals with your team Keep your promise