Revolutionizing Telepharmacy with The POWER of Gen AI and LINE API

Revolutionizing Telepharmacy with The POWER of Gen AI and LINE API
by
Natthaya (Pluem) Product Manager, Arincare
Chatdanai (Rif) Product Manager, Skooldio Tech

Transcript

1. Revolutionizing Telepharmacy with The POWER of Gen AI and LINE API Natthaya (Pluem) Product Manager, Arincare Chatdanai (Rif) Product Manager, Skooldio Tech
2. • Get to Know MedCare • Key Problems • AI Solution Design • Technical & Design Challenges • Impact Areas • Lesson Learned • Let’s Try Our Chatbot! Agenda
3. Pharmacy Management Platform MedEx Medicine Express B2B Supply Chain Service B2C Telepharmacy Service
4. End-to-End Medicine & Data Platform MedEx Medicine Express Pharmaceutical Distributors Pharmacies Patients Payers / Insurance Data Flow Transaction Flow Telepharmacy service B2B Supply Chain Service
5. Remember the last time you got sick? What did you do?
6. Fine then, let’s try googling symptoms…
7. Let’s use “MedCare” Consult a pharmacist online, deliver medicine fast at your doorstep.
8. in 3 Steps Get Started with MedCare
9. MedCare’s Growth 🚀 Users Base 85,000 Highest Cases in a Day 300 Patients’ Cases Served 120k
10. Too many incoming cases Long time for the first response We’re both frustrated!
11. Key Problems How might we respond to growing patient requests faster?
12. Too many incoming cases Long time for the first response We’re both frustrated!
13. Key Problems How might we respond to growing patient requests faster? How might we relieve pharmacist workloads and enable care at scale?
14. Generative AI for Automation and Operational Scalability
15. Why Skooldio? x
16. Improve life through meaningful experience with innovation
17. Focus on the business challenge before jumping to AI solutions.
22. 💧 💧
23. Note: The reference is for demonstration only.
24. Note: The reference is for demonstration only.
25. Note: The reference is for demonstration only.
26. Note: The reference is for demonstration only.
27. Note: The reference is for demonstration only.
28. Note: The reference is for demonstration only.
29. Spent on asking about symptoms 80% Note: The reference is for demonstration only.
30. How might we respond to growing patient requests faster? How might we relieve pharmacist workloads and enable care at scale?
31. เล่าอาการ สรุปอาการคนไข้ สอบถามอาการ Customer Pharmacist
32. สอบถามอาการ เล่าอาการ สรุปอาการคนไข้ Customer Pharmacist Generative AI
33. How did we use Generative AI to solve problems?
35. Humanize pharmacist responses Prompting Crafting our ideal pharmacist
36. Humanize pharmacist responses LLMs Prompting Crafting our ideal pharmacist
37. Humanize pharmacist responses Prompting Crafting our ideal pharmacist LLMs Choosing the most suitable model
38. Pharma สอบถามอาการ เล่าอาการ สรุปอาการคนไข้ Customer Pharmacist
39. สอบถามอาการ เล่าอาการ สรุปอาการคนไข้ Customer Pharmacist ⁉ 💧 🔎 สอบถามอาการ ช่วงเวลา ที ่ เ ป็ น ดี ขึ ้ นหรือแย่ลง ก่อนหน้า นี้ ท ำ อะไรมา … 📝 สรุปอาการผู้ ป่ วย สรุปข้อมูลให้ครบถ้วน ตรวจสอบข้อมูลก่อนสรุป … AI One Man Show Pharma
40. Agentic workflow Multiple agents work together on its specialized tasks. 📝 🔎 Customer Pharmacist สอบถามอาการ เล่าอาการ สรุปอาการคนไข้
41. LINE Webhook event Medcare Controller How Gen AI & LINE API Work Together Database User send message Reply message
42. \ 💬 🤖 🔬 🤖 🔎 Gen AI services 📄 Message handler services 💬 🏷 Webhook API receive message 💬 Webhook API reply message Medcare Controller How Gen AI & LINE API Work Together
43. ไม่เห็นเหมือนคุยกับคน เลย รู้สึกเหมือนคุยกับ Bot Note: The reference is for demonstration only.
44. Beyond AI Integration: Human-AI Collaboration
45. 🤖 🔬 🤖 🔎 Gen AI services 📄 Message handler services 💬 🏷 Service Delay message 💬 Webhook API receive message 💬 Webhook API reply message How Gen AI & LINE API Work Together
46. Note: The reference is for demonstration only.
47. Note: The reference is for demonstration only.
48. Note: The reference is for demonstration only.
49. Note: The reference is for demonstration only.
50. Note: The reference is for demonstration only.
51. Note: The reference is for demonstration only.
52. Note: The reference is for demonstration only. ท ำ ไมรอ ข้อความนานจัง!
54. 💬 Webhook API receive message 🤖 🔬 🤖 🔎 Gen AI services 📄 Message handler services 💬 💬 Webhook API reply message 🏷 Delay message service Loading Animation API How Gen AI & LINE API Work Together
55. Note: The reference is for demonstration only.
56. Loading Animation API 💬 Webhook API receive message Delay message service 🤖 🔬 🤖 🔎 Gen AI services 📄 Message handler services 💬 💬 Webhook API reply message 🏷 ❌ LINE OA #2 ยกเลิกเคส <case_id> ❌ 👩⚕ Pharmacist reply via LINE OA #1 How Gen AI & LINE API Work Together
57. Note: The reference is for demonstration only.
58. Impact Areas Impact on Business Impact on Operation Team Impact on Users/Patients
59. 🤖 With K’Pharma, MedCare saw.. Drop-off Rate 👩💻 40% 15% Lower in Conversion Rate 💶 Increase in 100k Cost Savings 👭 THB in
60. 💪 Empowering Pharmacists
61. Better Service Experience 🥰
62. Key Takeaways AI is not the answer to every solution. Put the right AI on the right job. AI can make mistakes. Always Human-in-the-Loop.
63. LINE OA @medcare TRY IT YOURSELF :) Our AI Pharmacist Assistant Chatbot!