Upgrade to Pro — share decks privately, control downloads, hide ads and more …

UX Best Practice for Chatbot

Sponsored · Ship Features Fearlessly Turn features on and off without deploys. Used by thousands of Ruby developers. →
Avatar for LINE Developers Thailand LINE Developers Thailand
October 16, 2021
Technology
0
350

UX Best Practice for Chatbot

Avatar for LINE Developers Thailand

LINE Developers Thailand

October 16, 2021
Tweet

More Decks by LINE Developers Thailand

See All by LINE Developers Thailand
Unlocking the Power of AI Agents with LINE Bot MCP Server
Avatar for LINE Developers Thailand linedevth
0
470
No REST No Stress! Connect LINE SHOPPING with MCP
Avatar for LINE Developers Thailand linedevth
0
96
Build & Ship LINE MINI App with MINI AI Studio
Avatar for LINE Developers Thailand linedevth
0
210
Scouter: Unleashing the True Power Level of Web Performance
Avatar for LINE Developers Thailand linedevth
0
94
Spec > Spell: Write It Clearly, and Let AI Do the Magic
Avatar for LINE Developers Thailand linedevth
0
91
ArgoCD: Deploy with confidence, conquer YAML mysteries
Avatar for LINE Developers Thailand linedevth
0
110
LINE Group Bot by Zwiz.AI
Avatar for LINE Developers Thailand linedevth
0
160
Next-Gen Retail: LINE MINI App with AI Location Intelligence
Avatar for LINE Developers Thailand linedevth
0
170
TicketO: Reinventing the event experience with AI on MINI App
Avatar for LINE Developers Thailand linedevth
0
280

Other Decks in Technology

See All in Technology
ブラックボックス観測に基づくAI支援のプロトコルのリバースエンジニアリングと再現 ~AIを用いたリバースエンジニアリング~ @ SECCON 14 電脳会議 / Reverse Engineering and Reproduction of an AI-Assisted Protocol Based on Black-Box Observation @ SECCON 14 DENNO-KAIGI
Avatar for chibiegg chibiegg
0
160
20260305_【白金鉱業】分析者が地理情報を武器にするための軽量なアドホック分析環境
Avatar for Yuya Kaneta yucho147
2
210
Exadata Database Service on Dedicated Infrastructure(ExaDB-D) UI スクリーン・キャプチャ集
Avatar for oracle4engineer oracle4engineer
PRO
8
7.1k
SaaSからAIへの過渡期の中で現在、組織内で起こっている変化 / SaaS to AI Paradigm Shift
Avatar for AEON aeonpeople
0
120
タスク管理も1on1も、もう「管理」じゃない ― KiroとBedrock AgentCoreで変わった"判断の仕事"
Avatar for Yusuke Shimizu yusukeshimizu
5
2.3k
白金鉱業Meetup_Vol.22_Orbital Senseを支える衛星画像のマルチモーダルエンベディングと地理空間のあいまい検索技術
Avatar for BrainPad brainpadpr
2
270
フルカイテン株式会社 エンジニア向け採用資料
Avatar for FULL KAITEN fullkaiten
0
11k
クラウド時代における一時権限取得
Avatar for krrrr38 krrrr38
1
180
越境する組織づくり ─ 多様性を前提にしたチームビルディングとリードの実践知
Avatar for hrpnx kido_engineer
2
160
Claude Codeの進化と各機能の活かし方
Avatar for Oikon oikon48
21
11k
JAWS DAYS 2026 楽しく学ぼう！ストレージ 入門
Avatar for Yoshiki Fujiwara yoshiki0705
2
120
AWS SES VDMで 将来の配信事故を防げた話
Avatar for moyashi moyashi
0
240

Featured

See All Featured
The browser strikes back
Avatar for Jono Alderson jonoalderson
0
770
Leo the Paperboy
Avatar for Maya Tellez mayatellez
4
1.5k
Building AI with AI
Avatar for Ines Montani inesmontani
PRO
1
780
The Illustrated Guide to Node.js - THAT Conference 2024
Avatar for David Neal reverentgeek
1
300
Responsive Adventures: Dirty Tricks From The Dark Corners of Front-End
Avatar for Vitaly Friedman smashingmag
254
22k
How to Grow Your eCommerce with AI & Automation
Avatar for Katarina Dahlin katarinadahlin
PRO
1
130
Code Review Best Practice
Avatar for Trisha Gee trishagee
74
20k
Lessons Learnt from Crawling 1000+ Websites
Avatar for Charles Meaden charlesmeaden
PRO
1
1.1k
Practical Tips for Bootstrapping Information Extraction Pipelines
Avatar for Matthew Honnibal honnibal
25
1.8k
How Fast Is Fast Enough? [PerfNow 2025]
Avatar for Tammy Everts tammyeverts
3
480
Color Theory Basics | Prateek | Gurzu
Avatar for Gurzu gurzu
0
240
Building Applications with DynamoDB
Avatar for Matt Wood mza
96
6.9k

Transcript

  1. None

  2. UX BEST PRACTICE FOR CHATBOT 10.00 - 17.00

  3. None
  4. None

  5. TODAY YOU’LL LEARN.. When to use chatbot How to best

    use chatbot Avoid pitfalls

  6. • Format (Right Platform) • Functions (Right features) • Form

    (Right UI) • Flow (Right Experience) AGENDA

  7. 1. FORMAT 2. FUNCTIONS 3. FORM 4. FLOW

  8. 1. FORMAT 2. FUNCTIONS 3. FORM 4. FLOW Is chatbot

    the right platform for my product/service?

  9. healthy. tasty. delivered.

  10. None

  11. • What should I eat? • How much is the

    delivery? • How will you return the container? • -> BUY

  12. WHEN TO BEST USE CHATBOT? Related to chat Related to

    broadcast messages Support both regular & casual users

  13. 1. FORMAT 2. FUNCTIONS 3. FORM 4. FLOW What should

    I o ff er through Chatbot channel?
  14. None

  15. CALL CENTER Catering Order Legacy customers AGGREGATORS New customers WEBSITE

    Catering menu Catering information General company information CHAT BOT Seefah Membership Seefah fans ordering

  16. Geared towards members experience SELECTIVE FUNCTIONS E-membership that is integrated

    with Hato Store

  17. Geared towards members experience SELECTIVE FUNCTIONS Member-only menu Get points

    for online purchases

  18. WHAT SHOULD I OFFER THROUGH CHATBOT? How does chatbot channel

    fi t into my entire ecosystem? What should I focus on this channel?

  19. 1. FORMAT 2. FUNCTIONS 3. FORM 4. FLOW How can

    I best deliver chatbot Experience?
  20. None

  21. WHAT FORM TO USE? Selecting the right form for your

    content Conversation Announcement VS FYI Action Needed VS Simple interaction Complex interaction VS

  22. Communication style CONVERSATION VS ANNOUNCEMENT

  23. What’s next? FYI VS ACTION NEEDED

  24. What’s next? SIMPLE VS COMPLEX

  25. 1. FORMAT 2. FUNCTIONS 3. FORM 4. FLOW How Does

    chatbot fi t into the entire customer journey?
  26. None

  27. Awareness Engage Shop Track Pick Up Feedback GROCERY PICK UP

  28. 2. FUNCTIONS What should I o ff er through Chatbot

    channel? 1. FORMAT Is chatbot the right platform for my product/service? 3. FORM How can I best deliver chatbot Experience? 4. FLOW How Does chatbot fi t into the entire customer journey?

  29. GREAT EXPERIENCE IS ALL ABOUT THE HARMONY OF CONTENT, FORM,

    AND FLOW