We all have them: intellectual blind spots. For scientists, one way to become aware of them is to listen to people outside the academic bubble. I discuss examples from social media and serendipitous fieldwork. Social media helps academics to connect to diverse audiences. On my research blog ideophone.org, I have used the interaction with readers to refine research questions, tighten definitions, and explore new directions, but also to connect science and art. In linguistic and ethnographic fieldwork in Ghana, I have let serendipity shape my research. Unexpected questions and bold initiatives from locals led me in directions I would never have anticipated on the basis of expert knowledge. Ultimately the involvement of lay people led to methodological innovations, changes of perspective, and most importantly, a host of new questions.
Presented at EC2013 in a session convened by Alex Verkade & Jen Wong on 'Playing dumb: Escaping the shackles of smartness'.
Supporting material at http://ideophone.org/better-science/