Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Boston 2013 - Session - Mark Imbriaco
Search
Monitorama
March 28, 2013
3
590
Boston 2013 - Session - Mark Imbriaco
Monitorama
March 28, 2013
Tweet
Share
More Decks by Monitorama
See All by Monitorama
Monitorama PDX 2017 - Ian Bennett
monitorama
1
550
PDX 2017 - Pedro Andrade
monitorama
0
610
PDX 2017 - Roy Rapoport
monitorama
4
870
PDX 2017 - Julia Evans
monitorama
0
400
Berlin 2013 - Session - Brad Lhotsky
monitorama
5
650
Berlin 2013 - Session - Alex Petrov
monitorama
6
630
Berlin 2013 - Session - Jeff Weinstein
monitorama
2
570
Berlin 2013 - Session - Oliver Hankeln
monitorama
1
490
Berlin 2013 - Session - David Goodlad
monitorama
0
370
Featured
See All Featured
CoffeeScript is Beautiful & I Never Want to Write Plain JavaScript Again
sstephenson
155
14k
GraphQLとの向き合い方2022年版
quramy
36
13k
Done Done
chrislema
179
15k
Testing 201, or: Great Expectations
jmmastey
33
6.9k
Let's Do A Bunch of Simple Stuff to Make Websites Faster
chriscoyier
502
140k
Code Reviewing Like a Champion
maltzj
517
39k
Designing with Data
zakiwarfel
96
5k
YesSQL, Process and Tooling at Scale
rocio
166
14k
Teambox: Starting and Learning
jrom
130
8.6k
What’s in a name? Adding method to the madness
productmarketing
PRO
21
2.9k
The Brand Is Dead. Long Live the Brand.
mthomps
52
36k
Templates, Plugins, & Blocks: Oh My! Creating the theme that thinks of everything
marktimemedia
23
1.9k
Transcript
O utage C ommunication 101 M ark I mbriaco S
enior P rincipal D ev O ps P ostmortem A rchitect G it H ub @ imbriaco @ markimbriaco Wednesday, May 29, 13
Wednesday, May 29, 13
Wednesday, May 29, 13
Elevated what? Did you just tell me to go fuck
myself? Wednesday, May 29, 13
“We apologize for any inconvenience...” Wednesday, May 29, 13
Sincerity sells ... Wednesday, May 29, 13
... but personality doesn’t hurt. Wednesday, May 29, 13
Update frequently. Wednesday, May 29, 13
Wednesday, May 29, 13
Wednesday, May 29, 13
Wednesday, May 29, 13
Manage expectations. Wednesday, May 29, 13
Make it easy. Wednesday, May 29, 13
Delegate! Wednesday, May 29, 13
After Action Reports Wednesday, May 29, 13
Build goodwill. Wednesday, May 29, 13
Apologize. Mean it. Wednesday, May 29, 13
“Sorry” Wednesday, May 29, 13
Wednesday, May 29, 13
Demonstrate understanding. Wednesday, May 29, 13
Know your audience. Wednesday, May 29, 13
Art vs. Science? Wednesday, May 29, 13
Explain how you're gonna fix it. Wednesday, May 29, 13
Bullshit not allowed. Wednesday, May 29, 13
Keep it classy. Wednesday, May 29, 13
Recap: •Apologize •Demonstrate Understanding •Explain Remediation Wednesday, May 29, 13