Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Boston 2013 - Session - Mark Imbriaco

Avatar for Monitorama Monitorama
March 28, 2013
3
610

Boston 2013 - Session - Mark Imbriaco

Avatar for Monitorama

Monitorama

March 28, 2013
Tweet

More Decks by Monitorama

See All by Monitorama
Monitorama PDX 2017 - Ian Bennett
Avatar for Monitorama monitorama
1
580
PDX 2017 - Pedro Andrade
Avatar for Monitorama monitorama
0
730
PDX 2017 - Roy Rapoport
Avatar for Monitorama monitorama
4
940
PDX 2017 - Julia Evans
Avatar for Monitorama monitorama
0
460
Berlin 2013 - Session - Brad Lhotsky
Avatar for Monitorama monitorama
5
700
Berlin 2013 - Session - Alex Petrov
Avatar for Monitorama monitorama
6
680
Berlin 2013 - Session - Jeff Weinstein
Avatar for Monitorama monitorama
2
620
Berlin 2013 - Session - Oliver Hankeln
Avatar for Monitorama monitorama
1
530
Berlin 2013 - Session - David Goodlad
Avatar for Monitorama monitorama
0
450

Featured

See All Featured
How to Create Impact in a Changing Tech Landscape [PerfNow 2023]
Avatar for Tammy Everts tammyeverts
52
2.8k
Practical Orchestrator
Avatar for Shlomi Noach shlominoach
188
11k
Building a Scalable Design System with Sketch
Avatar for Laura Van Doore lauravandoore
462
33k
Practical Tips for Bootstrapping Information Extraction Pipelines
Avatar for Matthew Honnibal honnibal
PRO
20
1.3k
Design and Strategy: How to Deal with People Who Don’t "Get" Design
Avatar for Morgane Peng morganepeng
130
19k
Imperfection Machines: The Place of Print at Facebook
Avatar for Scott Boms scottboms
267
13k
Building a Modern Day 
E-commerce SEO Strategy
Avatar for Aleyda Solis aleyda
41
7.3k
Designing for humans not robots
Avatar for Tammie Lister tammielis
253
25k
A Tale of Four Properties
Avatar for Chris Coyier chriscoyier
159
23k
Designing for Performance
Avatar for Lara Hogan lara
609
69k
Embracing the Ebb and Flow
Avatar for Simon Collison colly
86
4.7k
Music & Morning Musume
Avatar for Bryan Veloso bryan
46
6.6k

Transcript

  1. O utage C ommunication 101 M ark I mbriaco S

    enior P rincipal D ev O ps P ostmortem A rchitect G it H ub @ imbriaco @ markimbriaco Wednesday, May 29, 13

  2. Wednesday, May 29, 13

  3. Wednesday, May 29, 13

  4. Elevated what? Did you just tell me to go fuck

    myself? Wednesday, May 29, 13

  5. “We apologize for any inconvenience...” Wednesday, May 29, 13

  6. Sincerity sells ... Wednesday, May 29, 13

  7. ... but personality doesn’t hurt. Wednesday, May 29, 13

  8. Update frequently. Wednesday, May 29, 13

  9. Wednesday, May 29, 13

  10. Wednesday, May 29, 13

  11. Wednesday, May 29, 13

  12. Manage expectations. Wednesday, May 29, 13

  13. Make it easy. Wednesday, May 29, 13

  14. Delegate! Wednesday, May 29, 13

  15. After Action Reports Wednesday, May 29, 13

  16. Build goodwill. Wednesday, May 29, 13

  17. Apologize. Mean it. Wednesday, May 29, 13

  18. “Sorry” Wednesday, May 29, 13

  19. Wednesday, May 29, 13

  20. Demonstrate understanding. Wednesday, May 29, 13

  21. Know your audience. Wednesday, May 29, 13

  22. Art vs. Science? Wednesday, May 29, 13

  23. Explain how you're gonna fix it. Wednesday, May 29, 13

  24. Bullshit not allowed. Wednesday, May 29, 13

  25. Keep it classy. Wednesday, May 29, 13

  26. Recap: •Apologize •Demonstrate Understanding •Explain Remediation Wednesday, May 29, 13