Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Boston 2013 - Session - Mark Imbriaco

Sponsored · Your Podcast. Everywhere. Effortlessly. Share. Educate. Inspire. Entertain. You do you. We'll handle the rest. →
Avatar for Monitorama Monitorama
March 28, 2013
3
620

Boston 2013 - Session - Mark Imbriaco

Avatar for Monitorama

Monitorama

March 28, 2013
Tweet

More Decks by Monitorama

See All by Monitorama
Monitorama PDX 2017 - Ian Bennett
Avatar for Monitorama monitorama
1
620
PDX 2017 - Pedro Andrade
Avatar for Monitorama monitorama
0
790
PDX 2017 - Roy Rapoport
Avatar for Monitorama monitorama
4
980
PDX 2017 - Julia Evans
Avatar for Monitorama monitorama
0
510
Berlin 2013 - Session - Brad Lhotsky
Avatar for Monitorama monitorama
5
750
Berlin 2013 - Session - Alex Petrov
Avatar for Monitorama monitorama
6
720
Berlin 2013 - Session - Jeff Weinstein
Avatar for Monitorama monitorama
2
650
Berlin 2013 - Session - Oliver Hankeln
Avatar for Monitorama monitorama
1
570
Berlin 2013 - Session - David Goodlad
Avatar for Monitorama monitorama
0
490

Featured

See All Featured
Bash Introduction
Avatar for André Augusto Costa Santos 62gerente
615
210k
Imperfection Machines: The Place of Print at Facebook
Avatar for Scott Boms scottboms
269
14k
Building a Modern Day 
E-commerce SEO Strategy
Avatar for Aleyda Solis aleyda
45
8.6k
Music & Morning Musume
Avatar for Bryan Veloso bryan
47
7.1k
Gemini Prompt Engineering: Practical Techniques for Tangible AI Outcomes
Avatar for Mfonobong Umondia mfonobong
2
280
Neural Spatial Audio Processing for Sound Field Analysis and Control
Avatar for NII S. Koyama's Lab skoyamalab
0
160
Code Reviewing Like a Champion
Avatar for maltzj maltzj
527
40k
Done Done
Avatar for chrislema chrislema
186
16k
Evolution of real-time – Irina Nazarova, EuRuKo, 2024
Avatar for Irina Nazarova irinanazarova
9
1.2k
Navigating Weather and Climate Data
Avatar for Ryan Abernathey rabernat
0
98
A designer walks into a library…
Avatar for Paul Jervis Heath pauljervisheath
210
24k
Impact Scores and Hybrid Strategies: The future of link building
Avatar for Tamara Novitovic tamaranovitovic
0
200

Transcript

  1. O utage C ommunication 101 M ark I mbriaco S

    enior P rincipal D ev O ps P ostmortem A rchitect G it H ub @ imbriaco @ markimbriaco Wednesday, May 29, 13

  2. Wednesday, May 29, 13

  3. Wednesday, May 29, 13

  4. Elevated what? Did you just tell me to go fuck

    myself? Wednesday, May 29, 13

  5. “We apologize for any inconvenience...” Wednesday, May 29, 13

  6. Sincerity sells ... Wednesday, May 29, 13

  7. ... but personality doesn’t hurt. Wednesday, May 29, 13

  8. Update frequently. Wednesday, May 29, 13

  9. Wednesday, May 29, 13

  10. Wednesday, May 29, 13

  11. Wednesday, May 29, 13

  12. Manage expectations. Wednesday, May 29, 13

  13. Make it easy. Wednesday, May 29, 13

  14. Delegate! Wednesday, May 29, 13

  15. After Action Reports Wednesday, May 29, 13

  16. Build goodwill. Wednesday, May 29, 13

  17. Apologize. Mean it. Wednesday, May 29, 13

  18. “Sorry” Wednesday, May 29, 13

  19. Wednesday, May 29, 13

  20. Demonstrate understanding. Wednesday, May 29, 13

  21. Know your audience. Wednesday, May 29, 13

  22. Art vs. Science? Wednesday, May 29, 13

  23. Explain how you're gonna fix it. Wednesday, May 29, 13

  24. Bullshit not allowed. Wednesday, May 29, 13

  25. Keep it classy. Wednesday, May 29, 13

  26. Recap: •Apologize •Demonstrate Understanding •Explain Remediation Wednesday, May 29, 13