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Boston 2013 - Session - Mark Imbriaco

Monitorama
March 28, 2013
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Boston 2013 - Session - Mark Imbriaco

Monitorama

March 28, 2013
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Transcript

  1. O utage C ommunication 101 M ark I mbriaco S

    enior P rincipal D ev O ps P ostmortem A rchitect G it H ub @ imbriaco @ markimbriaco Wednesday, May 29, 13

  2. Wednesday, May 29, 13

  3. Wednesday, May 29, 13

  4. Elevated what? Did you just tell me to go fuck

    myself? Wednesday, May 29, 13

  5. “We apologize for any inconvenience...” Wednesday, May 29, 13

  6. Sincerity sells ... Wednesday, May 29, 13

  7. ... but personality doesn’t hurt. Wednesday, May 29, 13

  8. Update frequently. Wednesday, May 29, 13

  9. Wednesday, May 29, 13

  10. Wednesday, May 29, 13

  11. Wednesday, May 29, 13

  12. Manage expectations. Wednesday, May 29, 13

  13. Make it easy. Wednesday, May 29, 13

  14. Delegate! Wednesday, May 29, 13

  15. After Action Reports Wednesday, May 29, 13

  16. Build goodwill. Wednesday, May 29, 13

  17. Apologize. Mean it. Wednesday, May 29, 13

  18. “Sorry” Wednesday, May 29, 13

  19. Wednesday, May 29, 13

  20. Demonstrate understanding. Wednesday, May 29, 13

  21. Know your audience. Wednesday, May 29, 13

  22. Art vs. Science? Wednesday, May 29, 13

  23. Explain how you're gonna fix it. Wednesday, May 29, 13

  24. Bullshit not allowed. Wednesday, May 29, 13

  25. Keep it classy. Wednesday, May 29, 13

  26. Recap: •Apologize •Demonstrate Understanding •Explain Remediation Wednesday, May 29, 13