LXD Design Problem

Design process for learning experience design certificate program.

Transcript

1. T H I S I S A C A S E S T U D Y U T I L I Z I N G D E S I G N T H I N K I N G P R I N C I P L E S T O E X P L O R E A U D I O + P O D C A S T S A S A W A Y T O I N C R E A S E E N G A G E M E N T A N D S T R E N G T H E N O N L I N E C O M M U N I T I E S . T A K I N G C U E S F R O M M I C R O L E A R N I N G , T H E C O N T E N T F O R T H E P O D C A S T W I L L B E I N S H O R T E R B U R S T S O F E P I S O D E S . O F F E R I N G A T E X T V E R S I O N O F T H E A U D I O R E C O R D I N G W I L L A L L O W F O R M O R E I N C L U S I V I T Y A N D A C C E S S I B I L I T Y . I N A D D I T I O N , T H E I N C L U S I O N O F A D I S C U S S I O N B O A R D , E I T H E R I N C O R P O R A T E D A F T E R E A C H E P I S O D E O R H O S T E D S O M E P L A C E E L S E , W I L L A L L O W T H E I N T E N D E D A U D I E N C E T O C O N T I N U E T H E C O N V E R S A T I O N T H E R E B Y F O S T E R I N G D E E P E R C O N N E C T I O N S W I T H E A C H O T H E R A N D W I T H T H E P R O G R A M T E A M . © Naseem Kapdi Case Study: Chai Conversations
2. A T A N O R G A N I Z A T I O N T H A T P R O V I D E S M E N T O R S T O G I R L S A L L O V E R T H E W O R L D , T H E M E N T O R T E A M R E C E N T L Y S U R V E Y E D P R O G R A M M E N T O R S W H O J O I N E D T H E P R O G R A M ( S E P T E M B E R 2 0 1 9 - M A Y 2 0 2 0 ) T O F I N D O U T W H A T T H E I R N E E D S A R E A S W E L L A S A N O P P O R T U N I T Y F O R T H E M T O S H A R E F E E D B A C K A B O U T T H E I R E X P E R I E N C E S O F A R . T H E M A I N T H E M E O F T H E I R C O M M E N T S C E N T E R E D O N W A N T I N G T O C O N N E C T W I T H O T H E R M E N T O R S A S W E L L A S W I T H T H E O R G A N I Z A T I O N / M E N T O R T E A M . H O W C A N W E B U I L D A S T R O N G M E N T O R C O M M U N I T Y T O C R E A T E B E T T E R E N G A G E M E N T A N D S A T I S F A C T I O N A M O N G M E N T O R S W I T H E A C H O T H E R A N D W I T H T H E O R G A N I Z A T I O N / M E N T O R T E A M ? © Naseem Kapdi Design Problem Background
3. Use program's social media platforms (Facebook group and Instagram) Tool Selection eNewsletter C O N V E R G E N T T H I N K I N G D I V E R G E N T T H I N K I N G Video+ Screencasts LIve Streaming+ Online Meetings Idea Synthesis Iteration Process P O T E N T I A L W E B T O O L S Featured mentor blog post/shout-out Mentor-only event/session or meet-up Book club Movie night Mentor FAQ "Office" hours Instagram live Additional trainings Program podcast Icebreaker platform mentor-only events throughout the year Program podcast with features on blog utilize live streams and pre-recorded video content with features on blog Websites+ Embedding (LMS) Podcasts+Audio © Naseem Kapdi
4. M E N T O R S A T I S F A C T I O N M E N T O R S P A R T I C I P A T I N G M O R E M E N T O R S M E E T I N G E A C H O T H E R A N D T H E M E N T O R T E A M C O L L A B O R A T I O N C O L L A B O R A T I O N B E T W E E N M E N T O R S ( W I T H E A C H O T H E R ) C O L L A B O R A T I O N B E T W E E N M E N T O R S A N D T H E M E N T O R T E A M W H A T D O E S E N G A G E M E N T M E A N ? H O W C A N I T B E M E A S U R E D ? S O T H E N E N G A G E M E N T , F O R T H E P U R P O S E S O F T H I S D E S I G N P R O B L E M , I S D E F I N E D B Y M E N T O R S A T I S F A C T I O N W I T H T H E P R O G R A M A N D W I L L B E A S S E S S E D B Y A F O L L O W - U P M E N T O R S U R V E Y . What is engagement? © Naseem Kapdi
5. H O W C A N W E B U I L D A S T R O N G E R M E N T O R C O M M U N I T Y T O C R E A T E B E T T E R E N G A G E M E N T A M O N G M E N T O R S W I T H E A C H O T H E R A N D W I T H T H E O R G A N I Z A T I O N / M E N T O R T E A M ? Revised Design Problem © Naseem Kapdi
6. C H A I ? C O F F E E ? H O T C H O C O L A T E ? C O Z Y U P W I T H Y O U R F A V O R I T E B E V E R A G E A S W E C O N N E C T O V E R C H A I C O N V E R S A T I O N S . Prototype: Chai Conversations Podcast © Naseem Kapdi P R O T O T Y P E L I N K : H T T P S : / / N I N S T R U C T I O N A L D E S I G N E R . C O M / C H A I - C O N V E R S A T I O N S /
7. T E S T I N G T H E P R O T O T Y P E W A S C O N D U C T E D I N A V I R T U A L F A C E - T O - F A C E S E S S I O N V I A Z O O M P R I O R T O V I E W I N G T H E P R O T O T Y P E , T E S T E R S W E R E A S K E D T H E F O L L O W I N G Q U E S T I O N S : W H A T C O M E S T O M I N D W H E N Y O U T H I N K O F B U I L D I N G O N L I N E E N G A G E M E N T O R C O M M U N I T Y ? D O Y O U L I S T E N T O P O D C A S T S ? W H E N D O Y O U L I S T E N T O P O D C A S T S ? W H A T T Y P E S O F P O D C A S T S D O Y O U L I S T E N T O ? W H A T M A K E S Y O U C O N N E C T T O A P O D C A S T A N D W A N T T O K E E P L I S T E N I N G T O I T ? D O Y O U T H I N K A U D I O O R P O D C A S T S C A N H E L P B U I L D C O M M U N I T Y ? T H E B U L K O F T H E P R O T O T Y P E T E S T I N G S E S S I O N C O N S I S T E D O F T E S T E R O B S E R V A T I O N S W I T H G U I D I N G Q U E S T I O N S N O T E S A B O U T P R O T O T Y P E T E S T I N G S E S S I O N S : Setting up the Prototype Testing © Naseem Kapdi
8. Results: Prototype Testers Thoughts+ Observations © Naseem Kapdi Likes Criticisms Questions Ideas Nice picture and pretty font Good information, like how it’s laid out Very clear sections as you scroll through Idea is interesting → needed to read the text first, it wasn’t obvious Add my voice, I can participate Good how it is sectioned out and figure out how to move around the page to jump around Really like the add my voice, clear, title is big and draws my attention, like that I can listen to it on the page and the text is useful and is accessible for different types of learners and like concept of giving my opinion Not immediately ring a bell for me if I was not familiar with the concept, which I would scroll Confusing because I didn’t read the sections Text in the conversation button was not that clear (gray button), looks like it isn't enabled Skipped over the other links on the page, but it may be confusing, how does this tie into it overall, is the intent to have a podcast link there as well First impression struggled a bit and after reading understood Simply laid out, you could see the information, the titles jumped out and organized and what to expect on the page with the content, but how would lt look if the podcast player had multiple episodes? Too much text to get to where I need to go? Confused about the other tabs on the website (menu on top), should I be clicking on them? Chai Conversations podcast page should be included in that navigation so that it is promient and I can understand where it fits into the rest of the page If there was some type of indication as to when the next podcast would be published, of if there’s a guest, or some kind of interaction with topic ideas or something What should my voice to be heard about → needs some kind of prompt I wasn’t too sure about what I would find, I thought I would participate some way, it made me feel like something audio related More clear actions, more examples, more benefits
9. N A V I G A T I N G T H E P R O T O T Y P E D I R E C T I O N S L E S S T E X T C L E A R C A L L T O A C T I O N D I S C U S S I O N C L E A R P R O M P T F O R W H A T D O T O / H O W T O P A R T I C I P A T E W H Y T O P A R T I C I P A T E A N D I N C L U D E E X A M P L E S I N T E G R A T I N G P O D C A S T A N D D I S C U S S I O N F O R U M I N O N E P L A C E I F G O I N G T O A N O T H E R W E B P A G E , I T N E E D S T O B E O N B R A N D A N D I N T E N T I O N A L H O S T I N G S I T E ( W O R D P R E S S ) P L U G - I N S A N D E M B E D D I N G L I M I T E D B A L A N C I N G I N F O R M A T I O N D E S I G N W I T H L E A R N I N G D E S I G N B A S E D O N T H E T E S T E R S F E E D B A C K A N D R E S P O N S E S , T H E S E A R E P O T E N T I A L B U C K E T S F O R P R O T O T Y P E A D J U S T M E N T S : L I M I T A T I O N S : Analysis: Prototype Testing Session © Naseem Kapdi
10. B A L A N C I N G I N F O R M A T I O N D E S I G N A N D L E A R N I N G D E S I G N W A S C E N T E R S T A G E I N M Y D E S I G N . T H E T E N S I O N B E T W E E N T H E M C A N B E S E E N I N T H E P R O T O T Y P E A N D R E F L E C T E D B Y T E S T E R S F R O M T H E I R C O M M E N T S A N D I N S I G H T S . F R O M W H A T I U N D E R S T A N D O F B O T H O F T H E S E , M Y P R O T O T Y P E R E L I E S O N S T R I K I N G T H E R I G H T B A L A N C E B E T W E E N I N F O R M A T I O N D E S I G N A N D L E A R N I N G D E S I G N . T H E B A S I S O F T H E P O D C A S T C R E A T E S A S P A C E F O R I N F O R M A T I O N T O B E S H A R E D T H R O U G H M Y S E L F O R O T H E R E X P E R T S ( V I A I N T E R V I E W S , E T C . ) W I T H T H E H O P E T H A T T H E A U D I E N C E W I L L T A K E I T I N A N D T R A N S F E R I T I N T O K N O W L E D G E F O R T H E M S E L V E S . T H E Y W I L L W O R K T O W A R D S B E I N G B E C O M E R S A N D C A N K E E P T H E C Y C L E G O I N G B Y U S I N G T H E K N O W L E D G E A N D P A S S I N G T H A T I N F O R M A T I O N O N T O T H E I R M E N T E E S . U S I N G A U D I O T H R O U G H T H E P O D C A S T P R E S E N T S C O N T E N T T O S P A R K E N G A G E M E N T W I T H I N T H E E X P E R I E N C E I T S E L F . L I S T E N E R S L E A R N A N D C O N S T R U C T T H E I R O W N M E A N I N G A N D T H E N H A V E T H E O P P O R T U N I T Y T O S H A R E T H E I R T H O U G H T S A N D E X P E R I E N C E S W I T H O T H E R S . I W A S S O F O C U S E D O N T H I S A S P E C T O F D E S I G N I N G M Y P R O T O T Y P E T H A T I O V E R L O O K E D H O W M U C H I N F O R M A T I O N I T W O U L D T A K E F O R S O M E O N E T O N A V I G A T E T H E P R O T O T Y P E T O B O T H L I S T E N T O T H E P O D C A S T A N D F E E L C O M P E L L E D T O C O N T I N U E F U R T H E R B Y P A R T I C I P A T I N G I N A D I S C U S S I O N F O R U M . I N E E D T O F I N D A B E T T E R B A L A N C E H E R E W I T H F I G U R I N G O U T H O W M U C H I N F O R M A T I O N I S N E C E S S A R Y T O I N C L U D E I N T H E I N S T R U C T I O N S A N D T H E A C T I O N T H A T S H O U L D B E T A K E N . Further Analysis: Reflection on Information Design and Learning Design © Naseem Kapdi
11. R E D U C E S I Z E O F T H E C H A I P I C T U R E S I N C E I T W A S D I S T R A C T I N G A N D T A K E S U P T O O M U C H S P A C E O N T H E P A G E T R Y A D I F F E R E N T P O D C A S T P L A Y E R A S T H E C U R R E N T P L A Y E R W A S T O O B U S Y A N D D I S T R A C T I N G U S E L E S S T E X T → E S P E C I A L L Y I N T H E D I R E C T I O N S A S S O M E D I R E C T I O N S W E R E N ’ T N E C E S S A R Y A N D T H E T O N E O F T H E D I R E C T I O N S M A D E I T S E E M L I K E I T W A S A C O U R S E U P D A T E E P I S O D E T E X T A S E P I S O D E T R A N S C R I P T S T O R E D U C E T H E T E X T A N D M A K E I T M O R E I N T U I T I V E T O N A V I G A T E C L E A R E R C A L L T O A C T I O N → C L E A R P R O M P T / H O W T O P A R T I C I P A T E I N T H E D I S C U S S I O N F O R U M I N C L U D I N G P O T E N T I A L E X A M P L E S I N C L U D E I N F O R M A T I O N A B O U T T H E P O D C A S T → W H A T I T I S A B O U T , E P I S O D E D A T E A N D / O R N U M B E R , W H E N T O E X P E C T A N O T H E R E P I S O D E L O N G - T E R M G O A L E X P L O R E O T H E R O P T I O N S F O R T H E D I S C U S S I O N F O R U M S O T H A T I T C A N B E E M B E D D E D D I R E C T L Y O N T O T H E W E B P A G E B A S E D O N T H E F E E D B A C K F R O M T E S T E R S , T H E S E A R E P R O P O S E D C H A N G E S / U P D A T E S T O T H E P R O T O T Y P E : Prototype Next Steps: Design Moves © Naseem Kapdi