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Digital Transformation - The Hard Parts

Nick
April 28, 2017

Digital Transformation - The Hard Parts

Everybody says they're doing Digital Transformation, but nobody knows what it is, and they're all making the same hard mistakes.

Nick

April 28, 2017
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  1. @ntcoding “Digital is about content, and about empowering people to

    find new ways to deliver experiences to customers... experimentation needs to happen across the whole business Barry O’Reilly @barryoreilly
  2. @ntcoding Digital Transformation - 3 Tenets Worship user needs Culture

    of experimentation High-speed engineering capability
  3. @ntcoding “the first online Tax Credits Renewal service... enabled users

    to renew their tax credits online... [we] used agile, lean and DevOps to deliver early and often Lyndsay Prewer @lyndsp
  4. @ntcoding Some consultants are genuinely exceptional, but many are just

    cashing in on the hype. Look for the 3 tenets. But first, make sure you really do need *experts*
  5. @ntcoding “Programmers are a liability. The industry is moving towards

    generic rules engines & BPM tools [so we don’t need programmers]” Believing tools will magically fix culture is a seductive fallacy
  6. @ntcoding You don’t need an Enterprise Service Bus (ESB) or

    any magical tools to be a high- performing digital organisation
  7. @ntcoding “Bi-modal is founded on the the idea that quality

    is something you trade-off for speed. It's a common notion, but a false one. Martin Fowler @martinfowler
  8. @ntcoding Cross-functional teams (not horizontal layers) Licensing PO Devs SME

    DBA Streaming & Downloading PO Devs BA DBA Catalogue PO Devs UX Testers
  9. @ntcoding Strive for cross functional teams with full end- to-end

    technical ownership UI API DB Catalogue API API DB Streaming & Downloading UI API DB Licensing
  10. @ntcoding Software development is the foundation of the digital organisation

    The more you invest in it, the faster & cheaper you can innovate
  11. @ntcoding Watching user research sessions when I worked in government

    was a huge wake-up call... Get your whole organisation involved in user research
  12. @ntcoding Stop Doing These… 1. Thinking technology is the goal

    2. Assuming you need experts 3. Relying on tools to fix all your problems 4. Keeping a waterfall organisation design 5. Saying digital transformation
  13. @ntcoding Start Doing These… 1. Align organisational and technical boundaries

    2. Encourage experimentation 3. Invest in a high-speed engineering capability 4. Involve whole organisation in user research 5. Lead with patience