Aramex eTrends in the Middle East 2014

Aramex eTrends in the Middle East 2014 by Iyad Kamal. Delivered at ArabNet 2014 in Dubai.

Transcript

1. E-TRENDS ARABNET 2014 IYAD KAMAL IYAD KAMAL IYAD@ARAMEX.COM @IYADKAM
2. E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
3. THE MIXER BUSINESS TRENDS MENA VS. INTERNATIONAL ECOMMERCE TRENDS DATA FROM ONLINE RETAILERS USING ARAMEX'S SHIPPING SERVICES SHOP AND SHIP ARAMEX’S ONLINE SHOPPING DELIVERY SERVICE E-TRENDS INCLUDE MIXED DATA FROM :
4. ECOMMERCE SEASONALITY / SHIPMENT GROWTH Q1 2013 2012 2011 Q2 Q3 Q4 BUSINESS TRENDS
5. 2012, 2013, MENA VS. INTERNATIONAL, % 20% MENA 100% INTERNATIONAL MENA INTERNATIONAL MENA REGION VS. THE WORLD. BUSINESS TRENDS SHIPMENTS WITHIN MENA HAVE SEEN 100% GROWTH FROM 2012 TO 2013 INTERNATIONAL SHIPMENTS HAVE SEEN 20% GROWTH FROM 2012 TO 2013. THE ECOMMERCE MARKETPLACE IS STILL FAIRLY UNDERDEVELOPED AND THE AMOUNT OF REGIONAL ONLINE RETAILERS IS STILL LIMITED ECOMMERCE IS MORE MATURE
6. FUTURE TRENDS MENA REGION VS. THE WORLD. BUSINESS TRENDS MORE INTERNATIONAL ECOMMERCE COMPANIES ARE SELLING TO THIS PART OF THE WORLD. WE SEE AN UPWARD GROWTH TREND IN THE MENA REGION SHOPPERS ARE INTERESTED IN ONLINE STORES ACROSS THE WORLD BEYOND US, UK AND CHINA.
7. MENA VS. INTERNATIONAL, AVERAGE WEIGHT, 2013, % GROWTH AVERAGE WEIGHTS BUSINESS TRENDS AVERAGE WEIGHT 1.8KG MENA INTERNATIONAL MENA INT'l MENA INT'l 1.3KG GROWTH 36% 2%
8. % BY DESTINATION COUNTRY, 2013 LARGEST MARKETS SAUDI ARABIA EGYPT UAE BUSINESS TRENDS 38% 28% 10%
9. E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
10. PAYMENTS WHAT ARE PEOPLE BUYING (SNS) ENTERTAINMENT BOOKS ELECTRONICS APPAREL SHOES APPAREL BEAUTY SUPPLIES BOOKS/BAGS
11. PAYMENTS 2013, MENA VS. INTERNATIONAL IN USD VALUE OF GOODS THE AVERAGE VALUE OF GOODS PURCHASED IN THE MENA WAS $110 IN 2013 (THIS FIGURE HAS STAYED CONSISTENT OVER THE LAST 3 YEARS) THE AVERAGE VALUE OF GOODS PURCHASED INTERNATIONALLY IS $75 (THE FIGURE HAS DROPPED COMPARED TO LAST YEAR)
12. PAYMENTS COD VS. CREDIT CARD PAYMENT 2012, 2013, % 71% 2012 2013 29% 74% 26% THE MENA ECOMMERCE MARKET IS A COD ONE! THE FUTURE? MORE OF THE SAME WITH AN INTERNATIONAL TWIST CASH ON DELIVERY (COD) CARD
13. 2012, 2012, 2013 AVERAGE, LOCAL, BEYOND PAYMENTS SAUDI BUYERS 70% MENA SHIPMENTS TO KSA: TO MAJOR CITIES 90% INTERNATIONAL SHIPMENTS TO KSA: TO MAJOR CITIES
14. PAYMENTS 35% NO CARD 25% CASH EASIER 4% OTHERS 18% PREFERS CASH 18% NO TRUST IN ONLINE PAYMENTS WHY SAUDI CUSTOMERS PREFER CASH?
15. E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
16. RETURNS UNDELIVERABLE RETURNS 2011, 2012, 2013, % 17% 20% 18% 2011 2012 2013 TOP REASONS: CUSTOMERS REFUSED THE PACKAGES CUSTOMERS ARE UNREACHABLE
17. 24% 21% 7% 7% 2012 2013 RETURNS RETURNS BY PAYMENT TYPE CASH ON DELIVERY (COD) CARD
18. 1.88 1 RETURNS AVERAGE # OF DELIVERY ATTEMPTS, 2013, % CASH ON DELIVERY (COD) CARD AVERAGE NUMBER OF DELIVERY ATTEMPTS AVERAGE NUMBER OF DELIVERIES
19. E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
20. SOCIAL TRENDS KSA KUWAIT UAE OTHER EGYPT INDIA QATAR BAHRAIN GEOGRAPHICAL SHARE OF VOICE ON TWITTER (% BY COUNTRY) 53% 12% 10% 9% 5% 4% 3% 3%
21. SOCIAL TRENDS SENTIMENT ON TWITTER AND FACEBOOK POSITIVE 5% 78% 18% 7% 72% 21% NEUTRAL NEGATIVE
22. SOCIAL TRENDS CUSTOMER SERVICE CONVERSATIONAL MARKETING SUSTAINABILITY ARAMEX EMPLOYEES HR NATURE OF POSTS, % BY POST CATEGORY 58% 28% 8% 2% 2% 1% 78% 11% 5% 3% 1% 2%
23. E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
24. OF CUSTOMERS PREFER TO USE THE MOBILE APP MY ADDRESS TO SCHEDULE THEIR DELIVERY TIMINGS AS OPPOSED TO DOING IT VIA PHONE WITH THE CALL CENTRE. LAST MILE SOLUTION MYADDRESS.ARAMEX.COM - THE MOBILE EFFECT 30%
25. 100% SAFE & SECURE AVAILABLE 24/7 CHEAPEST DELIVERY OPTION QUICK, SIMPLE & FUN LAST MILE SOLUTION LOCKERS FOR YOUR CONVENIENCE NEVER MISS A DELIVERY AGAIN!
26. LAST MILE SOLUTION 60 600 150 70 300g 0.23l 0.01l 14g LOCKERS FOR YOUR CONVENIENCE SUPPORTING SUSTAINABLE DEVELOPMENT Source: AGH – Krakow Poland COURIER AUTOMATED PRIVATE LOCKERS PARCELS DAILY PER ONE COURIER KILOMETERS DAILY PER ONE COURIER CO ² EMISSION PER PARCEL FUEL CONSUMPTION PER PARCEL
27. 95% LAST MILE SOLUTION REDUCTION OF CO 2 EMISSION AND FUEL CONSUMPTION
28. THANK YOU