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Aramex eTrends in the Middle East 2014

Omar Kassim
March 08, 2016

Aramex eTrends in the Middle East 2014

Aramex eTrends in the Middle East 2014 by Iyad Kamal. Delivered at ArabNet 2014 in Dubai.

Omar Kassim

March 08, 2016
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  1. THE MIXER BUSINESS TRENDS MENA VS. INTERNATIONAL ECOMMERCE TRENDS DATA

    FROM ONLINE RETAILERS USING ARAMEX'S SHIPPING SERVICES SHOP AND SHIP ARAMEX’S ONLINE SHOPPING DELIVERY SERVICE E-TRENDS INCLUDE MIXED DATA FROM :
  2. 2012, 2013, MENA VS. INTERNATIONAL, % 20% MENA 100% INTERNATIONAL

    MENA INTERNATIONAL MENA REGION VS. THE WORLD. BUSINESS TRENDS SHIPMENTS WITHIN MENA HAVE SEEN 100% GROWTH FROM 2012 TO 2013 INTERNATIONAL SHIPMENTS HAVE SEEN 20% GROWTH FROM 2012 TO 2013. THE ECOMMERCE MARKETPLACE IS STILL FAIRLY UNDERDEVELOPED AND THE AMOUNT OF REGIONAL ONLINE RETAILERS IS STILL LIMITED ECOMMERCE IS MORE MATURE
  3. FUTURE TRENDS MENA REGION VS. THE WORLD. BUSINESS TRENDS MORE

    INTERNATIONAL ECOMMERCE COMPANIES ARE SELLING TO THIS PART OF THE WORLD. WE SEE AN UPWARD GROWTH TREND IN THE MENA REGION SHOPPERS ARE INTERESTED IN ONLINE STORES ACROSS THE WORLD BEYOND US, UK AND CHINA.
  4. MENA VS. INTERNATIONAL, AVERAGE WEIGHT, 2013, % GROWTH AVERAGE WEIGHTS

    BUSINESS TRENDS AVERAGE WEIGHT 1.8KG MENA INTERNATIONAL MENA INT'l MENA INT'l 1.3KG GROWTH 36% 2%
  5. PAYMENTS 2013, MENA VS. INTERNATIONAL IN USD VALUE OF GOODS

    THE AVERAGE VALUE OF GOODS PURCHASED IN THE MENA WAS $110 IN 2013 (THIS FIGURE HAS STAYED CONSISTENT OVER THE LAST 3 YEARS) THE AVERAGE VALUE OF GOODS PURCHASED INTERNATIONALLY IS $75 (THE FIGURE HAS DROPPED COMPARED TO LAST YEAR)
  6. PAYMENTS COD VS. CREDIT CARD PAYMENT 2012, 2013, % 71%

    2012 2013 29% 74% 26% THE MENA ECOMMERCE MARKET IS A COD ONE! THE FUTURE? MORE OF THE SAME WITH AN INTERNATIONAL TWIST CASH ON DELIVERY (COD) CARD
  7. 2012, 2012, 2013 AVERAGE, LOCAL, BEYOND PAYMENTS SAUDI BUYERS 70%

    MENA SHIPMENTS TO KSA: TO MAJOR CITIES 90% INTERNATIONAL SHIPMENTS TO KSA: TO MAJOR CITIES
  8. PAYMENTS 35% NO CARD 25% CASH EASIER 4% OTHERS 18%

    PREFERS CASH 18% NO TRUST IN ONLINE PAYMENTS WHY SAUDI CUSTOMERS PREFER CASH?
  9. RETURNS UNDELIVERABLE RETURNS 2011, 2012, 2013, % 17% 20% 18%

    2011 2012 2013 TOP REASONS: CUSTOMERS REFUSED THE PACKAGES CUSTOMERS ARE UNREACHABLE
  10. 24% 21% 7% 7% 2012 2013 RETURNS RETURNS BY PAYMENT

    TYPE CASH ON DELIVERY (COD) CARD
  11. 1.88 1 RETURNS AVERAGE # OF DELIVERY ATTEMPTS, 2013, %

    CASH ON DELIVERY (COD) CARD AVERAGE NUMBER OF DELIVERY ATTEMPTS AVERAGE NUMBER OF DELIVERIES
  12. SOCIAL TRENDS KSA KUWAIT UAE OTHER EGYPT INDIA QATAR BAHRAIN

    GEOGRAPHICAL SHARE OF VOICE ON TWITTER (% BY COUNTRY) 53% 12% 10% 9% 5% 4% 3% 3%
  13. SOCIAL TRENDS CUSTOMER SERVICE CONVERSATIONAL MARKETING SUSTAINABILITY ARAMEX EMPLOYEES HR

    NATURE OF POSTS, % BY POST CATEGORY 58% 28% 8% 2% 2% 1% 78% 11% 5% 3% 1% 2%
  14. OF CUSTOMERS PREFER TO USE THE MOBILE APP MY ADDRESS

    TO SCHEDULE THEIR DELIVERY TIMINGS AS OPPOSED TO DOING IT VIA PHONE WITH THE CALL CENTRE. LAST MILE SOLUTION MYADDRESS.ARAMEX.COM - THE MOBILE EFFECT 30%
  15. 100% SAFE & SECURE AVAILABLE 24/7 CHEAPEST DELIVERY OPTION QUICK,

    SIMPLE & FUN LAST MILE SOLUTION LOCKERS FOR YOUR CONVENIENCE NEVER MISS A DELIVERY AGAIN!
  16. LAST MILE SOLUTION 60 600 150 70 300g 0.23l 0.01l

    14g LOCKERS FOR YOUR CONVENIENCE SUPPORTING SUSTAINABLE DEVELOPMENT Source: AGH – Krakow Poland COURIER AUTOMATED PRIVATE LOCKERS PARCELS DAILY PER ONE COURIER KILOMETERS DAILY PER ONE COURIER CO ² EMISSION PER PARCEL FUEL CONSUMPTION PER PARCEL