Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Aramex eTrends in the Middle East 2014

61401151b5b5f5af8f59df7ee99fbf78?s=47 Omar Kassim
March 08, 2016

Aramex eTrends in the Middle East 2014

Aramex eTrends in the Middle East 2014 by Iyad Kamal. Delivered at ArabNet 2014 in Dubai.

61401151b5b5f5af8f59df7ee99fbf78?s=128

Omar Kassim

March 08, 2016
Tweet

Transcript

  1. E-TRENDS ARABNET 2014 IYAD KAMAL IYAD KAMAL IYAD@ARAMEX.COM @IYADKAM

  2. E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

  3. THE MIXER BUSINESS TRENDS MENA VS. INTERNATIONAL ECOMMERCE TRENDS DATA

    FROM ONLINE RETAILERS USING ARAMEX'S SHIPPING SERVICES SHOP AND SHIP ARAMEX’S ONLINE SHOPPING DELIVERY SERVICE E-TRENDS INCLUDE MIXED DATA FROM :
  4. ECOMMERCE SEASONALITY / SHIPMENT GROWTH Q1 2013 2012 2011 Q2

    Q3 Q4 BUSINESS TRENDS
  5. 2012, 2013, MENA VS. INTERNATIONAL, % 20% MENA 100% INTERNATIONAL

    MENA INTERNATIONAL MENA REGION VS. THE WORLD. BUSINESS TRENDS SHIPMENTS WITHIN MENA HAVE SEEN 100% GROWTH FROM 2012 TO 2013 INTERNATIONAL SHIPMENTS HAVE SEEN 20% GROWTH FROM 2012 TO 2013. THE ECOMMERCE MARKETPLACE IS STILL FAIRLY UNDERDEVELOPED AND THE AMOUNT OF REGIONAL ONLINE RETAILERS IS STILL LIMITED ECOMMERCE IS MORE MATURE
  6. FUTURE TRENDS MENA REGION VS. THE WORLD. BUSINESS TRENDS MORE

    INTERNATIONAL ECOMMERCE COMPANIES ARE SELLING TO THIS PART OF THE WORLD. WE SEE AN UPWARD GROWTH TREND IN THE MENA REGION SHOPPERS ARE INTERESTED IN ONLINE STORES ACROSS THE WORLD BEYOND US, UK AND CHINA.
  7. MENA VS. INTERNATIONAL, AVERAGE WEIGHT, 2013, % GROWTH AVERAGE WEIGHTS

    BUSINESS TRENDS AVERAGE WEIGHT 1.8KG MENA INTERNATIONAL MENA INT'l MENA INT'l 1.3KG GROWTH 36% 2%
  8. % BY DESTINATION COUNTRY, 2013 LARGEST MARKETS SAUDI ARABIA EGYPT

    UAE BUSINESS TRENDS 38% 28% 10%
  9. E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

  10. PAYMENTS WHAT ARE PEOPLE BUYING (SNS) ENTERTAINMENT BOOKS ELECTRONICS APPAREL

    SHOES APPAREL BEAUTY SUPPLIES BOOKS/BAGS
  11. PAYMENTS 2013, MENA VS. INTERNATIONAL IN USD VALUE OF GOODS

    THE AVERAGE VALUE OF GOODS PURCHASED IN THE MENA WAS $110 IN 2013 (THIS FIGURE HAS STAYED CONSISTENT OVER THE LAST 3 YEARS) THE AVERAGE VALUE OF GOODS PURCHASED INTERNATIONALLY IS $75 (THE FIGURE HAS DROPPED COMPARED TO LAST YEAR)
  12. PAYMENTS COD VS. CREDIT CARD PAYMENT 2012, 2013, % 71%

    2012 2013 29% 74% 26% THE MENA ECOMMERCE MARKET IS A COD ONE! THE FUTURE? MORE OF THE SAME WITH AN INTERNATIONAL TWIST CASH ON DELIVERY (COD) CARD
  13. 2012, 2012, 2013 AVERAGE, LOCAL, BEYOND PAYMENTS SAUDI BUYERS 70%

    MENA SHIPMENTS TO KSA: TO MAJOR CITIES 90% INTERNATIONAL SHIPMENTS TO KSA: TO MAJOR CITIES
  14. PAYMENTS 35% NO CARD 25% CASH EASIER 4% OTHERS 18%

    PREFERS CASH 18% NO TRUST IN ONLINE PAYMENTS WHY SAUDI CUSTOMERS PREFER CASH?
  15. E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

  16. RETURNS UNDELIVERABLE RETURNS 2011, 2012, 2013, % 17% 20% 18%

    2011 2012 2013 TOP REASONS: CUSTOMERS REFUSED THE PACKAGES CUSTOMERS ARE UNREACHABLE
  17. 24% 21% 7% 7% 2012 2013 RETURNS RETURNS BY PAYMENT

    TYPE CASH ON DELIVERY (COD) CARD
  18. 1.88 1 RETURNS AVERAGE # OF DELIVERY ATTEMPTS, 2013, %

    CASH ON DELIVERY (COD) CARD AVERAGE NUMBER OF DELIVERY ATTEMPTS AVERAGE NUMBER OF DELIVERIES
  19. E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

  20. SOCIAL TRENDS KSA KUWAIT UAE OTHER EGYPT INDIA QATAR BAHRAIN

    GEOGRAPHICAL SHARE OF VOICE ON TWITTER (% BY COUNTRY) 53% 12% 10% 9% 5% 4% 3% 3%
  21. SOCIAL TRENDS SENTIMENT ON TWITTER AND FACEBOOK POSITIVE 5% 78%

    18% 7% 72% 21% NEUTRAL NEGATIVE
  22. SOCIAL TRENDS CUSTOMER SERVICE CONVERSATIONAL MARKETING SUSTAINABILITY ARAMEX EMPLOYEES HR

    NATURE OF POSTS, % BY POST CATEGORY 58% 28% 8% 2% 2% 1% 78% 11% 5% 3% 1% 2%
  23. E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

  24. OF CUSTOMERS PREFER TO USE THE MOBILE APP MY ADDRESS

    TO SCHEDULE THEIR DELIVERY TIMINGS AS OPPOSED TO DOING IT VIA PHONE WITH THE CALL CENTRE. LAST MILE SOLUTION MYADDRESS.ARAMEX.COM - THE MOBILE EFFECT 30%
  25. 100% SAFE & SECURE AVAILABLE 24/7 CHEAPEST DELIVERY OPTION QUICK,

    SIMPLE & FUN LAST MILE SOLUTION LOCKERS FOR YOUR CONVENIENCE NEVER MISS A DELIVERY AGAIN!
  26. LAST MILE SOLUTION 60 600 150 70 300g 0.23l 0.01l

    14g LOCKERS FOR YOUR CONVENIENCE SUPPORTING SUSTAINABLE DEVELOPMENT Source: AGH – Krakow Poland COURIER AUTOMATED PRIVATE LOCKERS PARCELS DAILY PER ONE COURIER KILOMETERS DAILY PER ONE COURIER CO ² EMISSION PER PARCEL FUEL CONSUMPTION PER PARCEL
  27. 95% LAST MILE SOLUTION REDUCTION OF CO 2 EMISSION AND

    FUEL CONSUMPTION
  28. THANK YOU