「CSを加速する新しい流れ」XFLAG スタジオにおけるCREとは

Transcript

1. ʮCSΛՃ଎͢Δ৽͍͠ྲྀΕʯ XFLAG ελδΦʹ͓͚ΔCREͱ͸ ๛઒ ߂थ (@otoyo0122) JustTechTalk#11 גࣜձࣾϛΫγΟ XFLAG ελδΦ

   CREνʔϜ

2. ࣗݾ঺հ • ๛઒ ߂थ (@otoyo0122) • גࣜձࣾϛΫγΟ XFLAG ελδΦ CREνʔϜ

   • ུྺ ◦ WebܥελʔτΞοϓΛܦͯɺݱ৬ (2013೥2݄ʙ) ▪ ΧελϚʔαϙʔτ (CS) ෦໳ઐଐΤϯδχΞͱͯ͠5೥ ◦ CREνʔϜൃ଍ (2017೥12݄)

3. XFLAG ελδΦ • εϚϗΞϓϦ ◦ ϞϯελʔετϥΠΫ (2013೥10݄) ◦ ϞϯετελδΞϜ (2015೥4݄)

   ◦ ϑΝΠτϦʔά (2017೥6݄) • ಈը ◦ ϞϯετΞχϝ (2015೥10݄) ▪ ੈքྦྷܭ࠶ੜճ਺2ԯճಥഁ (2017೥6݄) ◦ ܶ৔൛ (2016೥12݄) • ళฮɾECαΠτ ◦ XFLAG STORE SHIBUYA (2017೥5݄) ◦ XFLAG STORE (2017೥6݄)

4. Ϣʔβʔମݧ

5. ࠓ·Ͱങͬͨ΋ͷ

6. ͦͷ͓ؾʹೖΓ͸ ͳͥʁ

7. None
8. None
9. None

10. ݏ͍ʹͳͬͨͷ͸ ͳͥʁ

11. None
12. None
13. None

14. ސ٬ରԠͱ৴པ

15. ࿑ྗ͕େ͖͍

16. None

17. ରԠ͕ѱ͍ ͱ ؾ෼͕ѱ͍

18. ରԠ͕ѱ͍ ͱ ৴པΛͳ͘͢

19. ରԠ͕ྑ͍ ͱ ৴པΛಘΔ

20. ৴པ͸େࣄ

21. CS=ΩʔϚϯ

22. CSͷݱ৔ͱ՝୊

23. ͳͥѱ͍ ରԠʹͳΔ

24. 2ͭͷ໰୊

25. ᶃٕज़తͳ໰୊ʹରԠͰ͖ͳ͍

26. ᶄπʔϧ͕׬શͰ͸ͳ͍

27. ։ൃνʔϜʹ པΊ͹

28. ๩͍͔͠Β͋ͱͰͶ

29. ๩͍͔͠Β͋ͱͰͶ ѱ͘ͳ͍Α❤

30. ։ൃ CS

31. Ͳ͏͠Α͏ʁ

32. ಉ͡໨ඪͷΤϯδχΞ͕͍Δͱ͍͍ΑͶ

33. CS՝୊͸ޙճ͠ʹ͞Ε͕ͪͱ͍͏ೋॏߏ଄ͷ՝୊ CSઐ໳ͷΤϯδχΞνʔϜ͕͍Δͱ͍͍ • ٕज़తͳόοΫάϥ΢ϯυ͕͋ͬͯ • CS՝୊ʹ༏ઌతʹऔΓ૊ΊΔ

34. XFLAG ελδΦCREͷ੒Γཱͪ

35. ੲʑ͋Δͱ͜ΖʹCSઐ໳ͷ։ൃνʔϜ͕͋ͬͨ

36. ͔ͦ͠͠ͷଘࡏ͸Ṗʹแ·Ε͍ͯͨ

37. ΍͕ͯय़ʹͳΓ ɹ৽ଔ͕ೖ͖ͬͯͨ

38. ৽ଔ͸ݴͬͨ ʮΤϯδχΞͳͷʹCS഑ଐ͔ͱࢥͬͨʯ

39. CS՝୊ʹऔΓ૊Ήਓͨͪ ໊લ͸ҧ͑ͲͲͷձࣾʹ΋͍Δ

40. ଘࡏ͕஌ΒΕͯͳ͍ ඞཁͳͷ͸Θ͔ͬͯΔ Ͱ΋ඞཁੑ͕ೝ஌͞Εͯͳ͍ ՝୊Λर͏೔ʑ ͜ͷઌͲ͏ͳΔΜͩΖ͏ ໨ࢦ͢΂͖΋ͷ͕ཉ͍͠ ೰Μͩ

41. http://developer.hatenastaff.com/entry/2017/08/09/173607 ೰ΜͰͨΒΠϕϯτͰग़ձͬͨਓ͕CRE?ʹͳͬͨ

42. CREͱ͸ʁ Customer Reliability Engineer (ސ٬৴པੑΤϯδχΞ) Google ͕ఏএͨ͠໾ׂͷ1ͭ ސ٬ͷ༷࣋ͭʑͳ՝୊ΛΤϯδχΞϦϯάͰղܾ͢Δ αʔϏεɾϒϥϯυʹର͢Δސ٬ͷ৴པͷ࠷େԽ͕໨త

43. CRE͸୳͠ٻΊ͍ͯͨ౴͑ͩͬͨ

44. 2017೥12݄ɺCREνʔϜઃཱ

45. ᶃCSπʔϧ౳αϙʔτ؀ڥͷ։ൃɾอक ɹαʔϏεͱಉ͡ίʔυϕʔεͰՔಇ͢Δ಺੡ͷWeb؅ཧը໘

46. ᶄ໰͍߹Θͤͷٕज़తௐࠪ ɹܰඍͳ΋ͷ͸ύονΛॻ͍ͯPR΋

47. ᶅෆਖ਼ͳϓϨΠϩάௐࠪ΍CSͷۀ຿ޮ཰վળ

48. Ҏલ͔ΒCSઐ໳ͷ։ൃνʔϜ͕͋ͬͨ ՝୊ղܾͷઌΛߟ͑ͨΒɺ৴པ޲্͕͋ͬͨ CREνʔϜΛઃཱ͠৴པ޲্ʹऔΓ૊ΜͰ͍Δ

49. CREʹΑΔ՝୊ղܾྫ

50. ͲΜͳ՝୊͕ ͔͋ͬͨ

51. ͓໰͍߹Θ͕ͤଟ͍

52. ͓໰͍߹Θͤͷ൒਺͕ ϓϨΠσʔλ෮چґཔ

53. ػछมߋ΍୺຤ނোͰ ݩͷϓϨΠσʔλ͕ ༡΂ͳ͘ͳͬͯ͠·ͬͨ

54. ରԠϑϩʔ͕ෳࡶ

55. ώϡʔϚϯΤϥʔ΋

56. > 2 days

57. Ͳ͏͠Α͏ʁ

58. ࣗಈԽ

59. Ұׅσʔλ෮چγεςϜͷ࢓૊Έ "1*ܦ༝Ͱ
    ϝʔϧऔಘ $3.
    ;FOEFTL σʔλ෮چґཔ ৼΓ෼͚ खಈ /( 0,

    ׬ྃ௨஌
    ࣗಈ ࣗಈݕূ ελοϑʹΑΔ
    ҰཡνΣοΫ ࣗಈݕূ
    
    ࣗಈσʔλ෮چ ಺੡γεςϜ "1*ܦ༝Ͱ
    ϝʔϧߋ৽

60. 1 month 2 people

61. ݁Ռ

62. < 24 hours

63. ख࡞ۀ͔Βͷղ์

64. ਖ਼֬͞

65. ਓͷ໾ʹཱͯΔ

66. ՝୊͸·ͩ·ͩ͋Δ

67. γεςϜΛ1͔Β࡞Δͷ͸ָ͍͠ʂ

68. ·ͱΊ

69. CRE͸ٕज़Λ௨͓ͯ͠٬༷ͷ৴པΛ޲্͢Δ໾ׂ XFLAG ελδΦCRE͸CSͱڠྗͯ͠৴པ޲্ʹ औΓ૊ΜͰ͍Δ CREʹΑΔ՝୊ղܾྫΛ঺հͨ͠

70. ίϛϡχςΟ׆ಈͱએ఻

71. ࠓճ঺հͨ͠ҰׅγεςϜΛؚΊ ੒Ռ෺ΛOSSͱͯ͠ެ։͍͖ͯ͠·͢

72. • ʲCRE΢ΟʔΫ݄༵೔ʳtoC αʔϏεͷ CRE ʹ͓͚Δ SLO ͷߟ͑ํ ◦ https://career.xflag.com/report/engineer/lets-think-slo-of-toc-cre/ •

    ʲCRE΢ΟʔΫՐ༵೔ʳZendesk·΋Δ͘Μͱ͍͏ࣾ಺πʔϧΛΦʔϓϯιʔεԽ͠·ͨ͠ ◦ https://career.xflag.com/report/engineer/cre-zendesk-incident-protector/ • ʲCRE΢ΟʔΫਫ༵೔ʳαϒεΫϦϓγϣϯͷͪΐͬͱةݥͰσΟʔϓͳ͓࿩ ◦ https://career.xflag.com/report/engineer/cre-subscription-duration/ • ʲCRE΢ΟʔΫ໦༵೔ʳChatOpsʹΑΔղੳج൫ͷӡ༻վળͱAWSΫϩεΞΧ΢ϯτ؀ڥʹ͓͚Δ Chatbotͷ࣮૷ྫ ◦ https://career.xflag.com/report/engineer/aws-cross-account-chatops/ • ʲCRE΢ΟʔΫ༵ۚ೔ʳCRE νʔϜͰ׆͖ͨ͜Ε·Ͱͷܦݧ ◦ https://career.xflag.com/report/engineer/career-of-cre/

73. https://career.xflag.com/

74. None