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IT Accounts

Rachel Rivera
November 13, 2012

IT Accounts

A high level overview of our newly redesigned account creation process.

Rachel Rivera

November 13, 2012
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  1. Presentation Goal • Demonstrate why this change was necessary •

    Provide an overview • Discuss the time frames • Speak about the benefits
  2. Timeframes • Runs whole process twice a day ◦ Creation

    of usernames and email addresses • 12 hours maximum from Datatel to Datatel • Why only twice a day?
  3. People • Process Person Details ◦ Name ◦ Location ◦

    Phone ◦ Email ◦ Username • Process Person Roles ◦ Student, Staff, Faculty, Alumnus ◦ Primary Role (yes/no) ◦ Primary Department/School ◦ Primary Title ◦ Other Department/School
  4. Issues Resolved • Name changes ◦ Username changes ◦ Email

    Address changes ◦ Wasting Datatel records • Datatel update delay • Definitively know Primary Role • Definitively know Primary Department/Class
  5. Usernames & Email Addresses • Multiple usernames ◦ Only Active

    ones are visible • Multiple email addresses ◦ Rivera ◦ Lucian ◦ Drachenberg ◦ https://apps.valpo.edu/it-tools/index.php?view=people
  6. Systems Integration • Datatel • Google • AMS ◦ Active

    Directory ◦ Google ◦ etc • Active Directory ◦ Web Help Desk ◦ Papercut ◦ Kronos ◦ etc