Chris Hoogewerff: A user-centered approach to solving micronavigation for the blind

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June 14, 2016

Chris Hoogewerff: A user-centered approach to solving micronavigation for the blind

How would you design an app to help a blind commuter find their bus stop in a world where their GPS is not precise enough and waypoints can be up to 100 feet off? We didn't know either, so we leveraged extensive usability testing throughout the design process to ensure we wouldn't risk making the mistake of building the wrong product.

This talk will cover our approach for designing a hypothesis, usertesting that hypothesis and iterating until each of our visually impaired testers were able to find the precise location of a bus stop. You'll walk out of this session feeling prepared to tackle your next design and development challenge with usertesting at the forefront of your process.

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Realm

June 14, 2016
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Transcript

  1. 1.

    A USER-CENTERED APPROACH to solving micronavigation for the blind A

    USER-CENTERED APPROACH to solving micronavigation for the blind
  2. 6.
  3. 7.
  4. 10.

    HYPOTHESIS our visually impaired users will be able to find

    their bus stop. then deliver them via VoiceOver, If we crowdsource visual cues + =
  5. 11.

    WHAT IS VOICEOVER? “John Apple image” “4 replies, 2 favorites

    “ 8:04 AM, San Francisco, CA “photo, landscape, September 1st at 10 PM, very blurry, very dark image” “check out this fog!” “Jane Mango image” “Great shot!” “omg, stay safe!” “Joe Grape image” “favorite button” “back button”
  6. 12.

    HYPOTHESIS our visually impaired users will be able to find

    their bus stop. then deliver them via VoiceOver, If we crowdsource visual cues + =
  7. 15.
  8. 16.
  9. 21.

    “Street Light” “Bench” “Bus Stop” “Trash Can” “Tree” Before the

    stop, there is a Closer to the stop, there is a The sign is on a round post. Beyond the sign, there is a Further past the stop, there is a Approaching the stop with the street on your left… THIRD TEST
  10. 22.

    “Street Light” “Bench” “Bus Stop” “Trash Can” “Tree” Before the

    stop, there is a Closer to the stop, there is a The sign is on a round post. Beyond the sign, there is a Further past the stop, there is a Approaching the stop with the street on your left… natural language THIRD TEST
  11. 36.

    MAKE ASSUMPTIONS DESIGN FOR PEOPLE TEST EARLY DO YOUR HOMEWORK

    GO OUTSIDE LISTEN TO FEEDBACK LESSONS FROM THE FIELD