Toby Roger: Delivering a better user experience with in-app support

Video: https://www.youtube.com/watch?v=Jvhgvvyp6Ns

Speaker: Toby Roger markets the developer platform at Zendesk, helping developers to engage with their user base in-app using the Zendesk mobile SDKs and APIs. Originally from the United Kingdom, Toby graduated from the University of Bath and worked from London and Copenhagen before moving to San Francisco. In his spare time, he's training for a marathon and spending a lot of time in the kitchen replacing all of those lost calories.

Transcript

1. Delivering a better user experience with in-app support
2. We all want to build a perfect app...
3. But things don’t always go to plan
4. Toby Roger Developer Platform at Zendesk
5. Innovative companies think about the entire relationship with their customers
6. Scale your support Help users serve themselves
7. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Engage with users In-app contact forms or live chat
8. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Make it your own Customize the UI to match your app
9. Boost app reviews Prompt users at the right time
10. Retain your users with better in-app support Fix problems faster by capturing more context Grow your app reviews and capture feedback
12. Take it for a spin