Agile service delivery

Agile service delivery


What I’ve learnt in the public sector since 2012

http://rooreynolds.com/2016/05/25/agile-in-the-public-sector

41565acfd46c69765dcc03da170a4ff5?s=128

Roo Reynolds

May 26, 2016
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Transcript

  1. Agile service delivery
 In the UK’s public sector Roo Reynolds

    @rooreynolds
 digi2al.co.uk
  2. Hello

  3. None
  4. flickr.com/photos/rooreynolds/27131941631

  5. flickr.com/photos/rooreynolds/17043911398

  6. A brief history of the Government Digital Service (GDS)

  7. gds.blog.gov.uk/tag/revolution-not-evolution

  8. GDS was formed in November 2011

  9. Leading the digital transformation of government Making services so good

    people prefer to use them
  10. www.gov.uk

  11. www.gov.uk

  12. 25 of the most important government services

  13. flickr.com/photos/gdsteam/26736615492

  14. A multi-disciplinary team - working with colleagues across government flickr.com/photos/paul_clarke/6477056845

  15. Agile

  16. 7 steps to construct
 a building (I imagine) flickr.com/photos/lhanaphotography/6107639393

  17. 1. Gather the requirements 2. Agree a plan 3. Dig

    up some ground 4. Pour some concrete 5. Build the ground floor 6. Build some more floors 7. Put the roof on flickr.com/photos/lhanaphotography/6107639393
  18. 1. Gather the requirements 2. Agree a plan 3. Dig

    up some ground 4. Pour some concrete 5. Build the ground floor 6. Build some more floors 7. Put the roof on flickr.com/photos/lhanaphotography/6107639393 Disclaimer
 I am not a civil engineer
  19. 7 steps to build a digital service 
 (you’d think)

  20. 1. Gather the requirements 2. Agree a plan 3. Pick

    a supplier and set goals 4. Plan the project 5. Start implementation 6. Finish implementation 7. Handover and evaluation
  21. 7 steps to build a digital service
 (based on user

    needs)
  22. 1. Meet the users 2. Understand the users’ needs 3.

    Build a prototype 4. Get feedback from real users 5. Iterate, with constant feedback 6. Make it live 7. Continue to improve
  23. www.gov.uk/service-manual

  24. What if what you make doesn’t meet the needs of

    your users?
  25. What if you missed some requirements?

  26. What if things change during the process?

  27. www.gov.uk/service-manual

  28. flickr.com/photos/mtaphotos/8310696617

  29. flickr.com/photos/compacflt/15725076691

  30. Agile

  31. twitter.com/psd/status/568324759521501184

  32. www.gov.uk/service-manual

  33. www.gov.uk/service-manual/governance

  34. www.gov.uk/service-manual/digital-by-default

  35. www.gov.uk/performance Service
 performance

  36. github.com/alphagov A photo with some text next to it

  37. Some tips

  38. Start with
 user needs

  39. flickr.com/photos/ndomer73/2582778532/

  40. “When making bacon and eggs for breakfast, 
 the chicken

    is involved but the pig is committed” flickr.com/photos/ndomer73/2582778532/
  41. Show the thing

  42. Five is enough

  43. nngroup.com/articles/why-you-only-need-to-test-with-5-users/

  44. “Testing with one user is one hundred percent better than

    testing with none” Steve Krug @skrug
  45. Walls are important

  46. flickr.com/photos/rooreynolds/14203258760

  47. None
  48. None
  49. None
  50. gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls

  51. gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls “A well-tended wall keeps research insights and user needs

    constant in the collective ‘mind’ of the project team.” Kate Towsey
  52. Milk matters

  53. abscond.org/2014/09/25/culture-stories-milk.html

  54. abscond.org/2014/09/25/culture-stories-milk.html “Left unchecked in a semi-isolated environment, cultures can get

    very odd” James Darling
  55. instagram.com/p/BCfNLIAlYu_

  56. abscond.org/2014/09/25/culture-stories-milk.html “Free to anyone. Contributions welcome.”

  57. alicebartlett.co.uk/blog/tampon-club

  58. alicebartlett.co.uk/blog/tampon-club-v2

  59. www.tampon.club

  60. Thank you Roo Reynolds @rooreynolds
 digi2al.co.uk rooreynolds.com/2016/05/25/agile-in-the-public-sector