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Agile service delivery

Agile service delivery


What I’ve learnt in the public sector since 2012

http://rooreynolds.com/2016/05/25/agile-in-the-public-sector

Roo Reynolds

May 26, 2016
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Transcript

  1. Agile service delivery

    In the UK’s public sector
    Roo Reynolds
    @rooreynolds

    digi2al.co.uk

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  2. Hello

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  4. flickr.com/photos/rooreynolds/27131941631

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  5. flickr.com/photos/rooreynolds/17043911398

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  6. A brief history of the
    Government Digital Service
    (GDS)

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  7. gds.blog.gov.uk/tag/revolution-not-evolution

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  8. GDS was formed in
    November 2011

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  9. Leading the digital
    transformation of government
    Making services so good
    people prefer to use them

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  10. www.gov.uk

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  11. www.gov.uk

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  12. 25 of the most
    important
    government
    services

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  13. flickr.com/photos/gdsteam/26736615492

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  14. A multi-disciplinary team -
    working with colleagues across
    government
    flickr.com/photos/paul_clarke/6477056845

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  15. Agile

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  16. 7 steps to construct

    a building
    (I imagine)
    flickr.com/photos/lhanaphotography/6107639393

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  17. 1. Gather the requirements
    2. Agree a plan
    3. Dig up some ground
    4. Pour some concrete
    5. Build the ground floor
    6. Build some more floors
    7. Put the roof on
    flickr.com/photos/lhanaphotography/6107639393

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  18. 1. Gather the requirements
    2. Agree a plan
    3. Dig up some ground
    4. Pour some concrete
    5. Build the ground floor
    6. Build some more floors
    7. Put the roof on
    flickr.com/photos/lhanaphotography/6107639393
    Disclaimer

    I am not a civil
    engineer

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  19. 7 steps to build a
    digital service 

    (you’d think)

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  20. 1. Gather the requirements
    2. Agree a plan
    3. Pick a supplier and set goals
    4. Plan the project
    5. Start implementation
    6. Finish implementation
    7. Handover and evaluation

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  21. 7 steps to build a
    digital service

    (based on user needs)

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  22. 1. Meet the users
    2. Understand the users’ needs
    3. Build a prototype
    4. Get feedback from real users
    5. Iterate, with constant feedback
    6. Make it live
    7. Continue to improve

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  23. www.gov.uk/service-manual

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  24. What if what you
    make doesn’t
    meet the needs of
    your users?

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  25. What if you
    missed some
    requirements?

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  26. What if things
    change during the
    process?

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  27. www.gov.uk/service-manual

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  28. flickr.com/photos/mtaphotos/8310696617

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  29. flickr.com/photos/compacflt/15725076691

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  30. Agile

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  31. twitter.com/psd/status/568324759521501184

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  32. www.gov.uk/service-manual

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  33. www.gov.uk/service-manual/governance

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  34. www.gov.uk/service-manual/digital-by-default

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  35. www.gov.uk/performance
    Service

    performance

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  36. github.com/alphagov
    A photo with
    some text
    next to it

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  37. Some tips

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  38. Start with

    user needs

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  39. flickr.com/photos/ndomer73/2582778532/

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  40. “When making bacon
    and eggs for breakfast, 

    the chicken is involved
    but the pig is committed”
    flickr.com/photos/ndomer73/2582778532/

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  41. Show the thing

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  42. Five is enough

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  43. nngroup.com/articles/why-you-only-need-to-test-with-5-users/

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  44. “Testing with one user
    is one hundred
    percent better than
    testing with none”
    Steve Krug
    @skrug

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  45. Walls are important

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  46. flickr.com/photos/rooreynolds/14203258760

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  50. gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls

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  51. gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls
    “A well-tended wall keeps
    research insights and user
    needs constant in the
    collective ‘mind’ of the
    project team.”
    Kate Towsey

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  52. Milk matters

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  53. abscond.org/2014/09/25/culture-stories-milk.html

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  54. abscond.org/2014/09/25/culture-stories-milk.html
    “Left unchecked in a
    semi-isolated
    environment, cultures
    can get very odd”
    James Darling

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  55. instagram.com/p/BCfNLIAlYu_

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  56. abscond.org/2014/09/25/culture-stories-milk.html
    “Free to anyone.
    Contributions welcome.”

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  57. alicebartlett.co.uk/blog/tampon-club

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  58. alicebartlett.co.uk/blog/tampon-club-v2

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  59. www.tampon.club

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  60. Thank you
    Roo Reynolds
    @rooreynolds

    digi2al.co.uk
    rooreynolds.com/2016/05/25/agile-in-the-public-sector

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