Agile service delivery


What I’ve learnt in the public sector since 2012

http://rooreynolds.com/2016/05/25/agile-in-the-public-sector

Transcript

1. Agile service delivery

   In the UK’s public sector
   Roo Reynolds
   @rooreynolds

   digi2al.co.uk
   

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2. Hello
   

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4. flickr.com/photos/rooreynolds/27131941631
   

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5. flickr.com/photos/rooreynolds/17043911398
   

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6. A brief history of the
   Government Digital Service
   (GDS)
   

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7. gds.blog.gov.uk/tag/revolution-not-evolution
   

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8. GDS was formed in
   November 2011
   

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9. Leading the digital
   transformation of government
   Making services so good
   people prefer to use them
   

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10. www.gov.uk
    

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11. www.gov.uk
    

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12. 25 of the most
    important
    government
    services
    

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13. flickr.com/photos/gdsteam/26736615492
    

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14. A multi-disciplinary team -
    working with colleagues across
    government
    flickr.com/photos/paul_clarke/6477056845
    

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15. Agile
    

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16. 7 steps to construct

    a building
    (I imagine)
    flickr.com/photos/lhanaphotography/6107639393
    

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17. 1. Gather the requirements
    2. Agree a plan
    3. Dig up some ground
    4. Pour some concrete
    5. Build the ground floor
    6. Build some more floors
    7. Put the roof on
    flickr.com/photos/lhanaphotography/6107639393
    

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18. 1. Gather the requirements
    2. Agree a plan
    3. Dig up some ground
    4. Pour some concrete
    5. Build the ground floor
    6. Build some more floors
    7. Put the roof on
    flickr.com/photos/lhanaphotography/6107639393
    Disclaimer

    I am not a civil
    engineer
    

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19. 7 steps to build a
    digital service 

    (you’d think)
    

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20. 1. Gather the requirements
    2. Agree a plan
    3. Pick a supplier and set goals
    4. Plan the project
    5. Start implementation
    6. Finish implementation
    7. Handover and evaluation
    

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21. 7 steps to build a
    digital service

    (based on user needs)
    

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22. 1. Meet the users
    2. Understand the users’ needs
    3. Build a prototype
    4. Get feedback from real users
    5. Iterate, with constant feedback
    6. Make it live
    7. Continue to improve
    

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23. www.gov.uk/service-manual
    

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24. What if what you
    make doesn’t
    meet the needs of
    your users?
    

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25. What if you
    missed some
    requirements?
    

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26. What if things
    change during the
    process?
    

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27. www.gov.uk/service-manual
    

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28. flickr.com/photos/mtaphotos/8310696617
    

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29. flickr.com/photos/compacflt/15725076691
    

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30. Agile
    

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31. twitter.com/psd/status/568324759521501184
    

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32. www.gov.uk/service-manual
    

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33. www.gov.uk/service-manual/governance
    

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34. www.gov.uk/service-manual/digital-by-default
    

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35. www.gov.uk/performance
    Service

    performance
    

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36. github.com/alphagov
    A photo with
    some text
    next to it
    

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37. Some tips
    

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38. Start with

    user needs
    

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39. flickr.com/photos/ndomer73/2582778532/
    

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40. “When making bacon
    and eggs for breakfast, 

    the chicken is involved
    but the pig is committed”
    flickr.com/photos/ndomer73/2582778532/
    

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41. Show the thing
    

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42. Five is enough
    

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43. nngroup.com/articles/why-you-only-need-to-test-with-5-users/
    

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44. “Testing with one user
    is one hundred
    percent better than
    testing with none”
    Steve Krug
    @skrug
    

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45. Walls are important
    

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46. flickr.com/photos/rooreynolds/14203258760
    

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50. gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls
    

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51. gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls
    “A well-tended wall keeps
    research insights and user
    needs constant in the
    collective ‘mind’ of the
    project team.”
    Kate Towsey
    

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52. Milk matters
    

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53. abscond.org/2014/09/25/culture-stories-milk.html
    

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54. abscond.org/2014/09/25/culture-stories-milk.html
    “Left unchecked in a
    semi-isolated
    environment, cultures
    can get very odd”
    James Darling
    

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55. instagram.com/p/BCfNLIAlYu_
    

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56. abscond.org/2014/09/25/culture-stories-milk.html
    “Free to anyone.
    Contributions welcome.”
    

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57. alicebartlett.co.uk/blog/tampon-club
    

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58. alicebartlett.co.uk/blog/tampon-club-v2
    

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59. www.tampon.club
    

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60. Thank you
    Roo Reynolds
    @rooreynolds

    digi2al.co.uk
    rooreynolds.com/2016/05/25/agile-in-the-public-sector
    

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