Agile service delivery


What I’ve learnt in the public sector since 2012

http://rooreynolds.com/2016/05/25/agile-in-the-public-sector

Transcript

1. Agile service delivery
 In the UK’s public sector Roo Reynolds @rooreynolds
 digi2al.co.uk
2. Hello
4. flickr.com/photos/rooreynolds/27131941631
5. flickr.com/photos/rooreynolds/17043911398
6. A brief history of the Government Digital Service (GDS)
7. gds.blog.gov.uk/tag/revolution-not-evolution
8. GDS was formed in November 2011
9. Leading the digital transformation of government Making services so good people prefer to use them
10. www.gov.uk
11. www.gov.uk
12. 25 of the most important government services
13. flickr.com/photos/gdsteam/26736615492
14. A multi-disciplinary team - working with colleagues across government flickr.com/photos/paul_clarke/6477056845
15. Agile
16. 7 steps to construct
 a building (I imagine) flickr.com/photos/lhanaphotography/6107639393
17. 1. Gather the requirements 2. Agree a plan 3. Dig up some ground 4. Pour some concrete 5. Build the ground floor 6. Build some more floors 7. Put the roof on flickr.com/photos/lhanaphotography/6107639393
18. 1. Gather the requirements 2. Agree a plan 3. Dig up some ground 4. Pour some concrete 5. Build the ground floor 6. Build some more floors 7. Put the roof on flickr.com/photos/lhanaphotography/6107639393 Disclaimer
 I am not a civil engineer
19. 7 steps to build a digital service 
 (you’d think)
20. 1. Gather the requirements 2. Agree a plan 3. Pick a supplier and set goals 4. Plan the project 5. Start implementation 6. Finish implementation 7. Handover and evaluation
21. 7 steps to build a digital service
 (based on user needs)
22. 1. Meet the users 2. Understand the users’ needs 3. Build a prototype 4. Get feedback from real users 5. Iterate, with constant feedback 6. Make it live 7. Continue to improve
23. www.gov.uk/service-manual
24. What if what you make doesn’t meet the needs of your users?
25. What if you missed some requirements?
26. What if things change during the process?
27. www.gov.uk/service-manual
28. flickr.com/photos/mtaphotos/8310696617
29. flickr.com/photos/compacflt/15725076691
30. Agile
31. twitter.com/psd/status/568324759521501184
32. www.gov.uk/service-manual
33. www.gov.uk/service-manual/governance
34. www.gov.uk/service-manual/digital-by-default
35. www.gov.uk/performance Service
 performance
36. github.com/alphagov A photo with some text next to it
37. Some tips
38. Start with
 user needs
39. flickr.com/photos/ndomer73/2582778532/
40. “When making bacon and eggs for breakfast, 
 the chicken is involved but the pig is committed” flickr.com/photos/ndomer73/2582778532/
41. Show the thing
42. Five is enough
43. nngroup.com/articles/why-you-only-need-to-test-with-5-users/
44. “Testing with one user is one hundred percent better than testing with none” Steve Krug @skrug
45. Walls are important
46. flickr.com/photos/rooreynolds/14203258760
50. gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls
51. gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls “A well-tended wall keeps research insights and user needs constant in the collective ‘mind’ of the project team.” Kate Towsey
52. Milk matters
53. abscond.org/2014/09/25/culture-stories-milk.html
54. abscond.org/2014/09/25/culture-stories-milk.html “Left unchecked in a semi-isolated environment, cultures can get very odd” James Darling
55. instagram.com/p/BCfNLIAlYu_
56. abscond.org/2014/09/25/culture-stories-milk.html “Free to anyone. Contributions welcome.”
57. alicebartlett.co.uk/blog/tampon-club
58. alicebartlett.co.uk/blog/tampon-club-v2
59. www.tampon.club
60. Thank you Roo Reynolds @rooreynolds
 digi2al.co.uk rooreynolds.com/2016/05/25/agile-in-the-public-sector