Introduction to GDS and GOV.UK

A brief introduction to the work of the Government Digital Service, including GOV.UK.

Transcript

1. Roo Reynolds Product Manager Government Digital Service @rooreynolds
2. I’m from the Government Digital Service GDS
3. We’re part of the Cabinet Office GDS
4. Which sits at the centre of the UK’s national government GDS
5. We exist because of this letter... GDS
6. GDS
7. GDS
8. GDS
9. It gave us a plan... GDS
10. Create GDS Fix publishing Fix transactions Go wholesale GDS
11. GDS GDS was formed in November 2011
12. @MTBracken We’re leading the digital transformation of government Making services so good people prefer to use them GDS
13. @MTBracken Publishing Search Identity Metrics/MI Analytics Assisted Digital Digital Inclusion Domain management Ticketing/Support Transaction Processing Appointment booking Hosting We do a lot of things GDS
14. @MTBracken But there are six main programmes... GDS
15. Identity GDS
16. Technology GDS
17. Measurement and analytics GDS
18. GDS www.gov.uk/performance
19. Capability GDS
20. Transformation GDS
21. Home Discovery 3 Finding out what the users need, what to measure and what the constraints are Learn more about the discovery phase Alpha 6 Building a prototype, testing it with users and learning from it Learn more about the alpha phase Beta 15 Scaling up and going public Learn more about the beta phase Live 1 Learning how to continuously improve the live service Learn more about the live phase The Government Digital Strategy and departmental digital strategies commit us to the redesigning and rebuilding of 25 significant ‘exemplar’ services. We’re going to make them simpler, clearer and faster to use. All these are to meet the Digital By Default Service Standard by April 2014 and be completed by March 2015. This dashboard shows you which transactions are in the programme, what progress is being made, and the estimated scale of the digital service. You can read more about the transformation programme on our blog. This month’s highlights DWP’s claim Carer's Allowance service which went into public beta on 18 October. More than 14,000 claim requests were made in the first 7 weeks with a 50% increase in online claim requests since launch Student Loans team were awarded TechExcel Best Agile Project by TESTA and MOJ lasting power of attorney exemplar was a runner up for operational excellence at the Civil Service Awards Home Office started the beta phase for registered traveller Defra mapping tool (part of rural support (CAP) exemplar) made available to a pilot group Electoral registration received ministerial permission to proceed DVLA to start the alpha for vehicles management and personalised registration The GDS transformation team launched a new blog Next month Student Loans disabled students allowance invoicing expected to move to public beta Apprenticeship applications exemplar will move into alpha phase Environment Agency will move the waste carrier registration exemplar into public beta MOJ to begin user testing of the prison visits alpha in a pilot group of UK prisons Digital Transformation Digital services so good people prefer to use them A quick look at some exemplars: 25 of the most important government services GDS www.gov.uk/transformation
22. GDS GDS
23. GDS GDS
24. GDS GDS
25. GDS GDS GDS
26. GOV.UK GDS
27. GDS GOV.UK was released on 17 October 2012
28. GDS It’s the single domain for UK government
29. GDS The best place to find government services and information
30. GDS Users shouldn’t have to understand how government works in order to get what they need
31. GDS One website
32. GDS One website One URL
33. GDS www.gov.uk
34. GDS Focused on user needs
35. GDS Initially, GOV.UK replaced Directgov and Businesslink
36. GDS
37. GDS Over time, hundreds more will make the transition to GOV.UK
38. GDS It’s been built around the needs of users to make it simpler, clearer and faster GDS
40. GDS
43. GDS
44. GDS “What is the government doing about gangs?”
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50. GDS “Seriously, what is the government doing about gangs?”
51. * GDS
52. GDS How do we do it?
53. GDS Multi-disciplinary teams
54. Working in an agile way GDS
55. * We iterate frequently GDS
60. * We use data to make decisions GDS
61. Analytics (visits, users, referrers, keywords, bounce, dwell...) GDS
62. Feedback from users GDS
63. User research GDS
65. * We want people to re- use what we’ve done with GOV.UK GDS
66. GDS
67. GDS
68. travelchimps.com
69. GDS
70. cmoptions.org
71. GDS
72. GDS
73. * We benefit from other people’s hard work, and we contribute too GDS
74. GDS
75. * Which allows other people, including other governments, to save time and money GDS
76. new.barnsley.gov.uk
77. alpha.scotland.gov.uk
78. answers.honolulu.gov
79. beta.govt.nz
80. * We have 10 design principles GDS
81. * GDS 1. Start with needs 2. Do less 3. Design with data 4. Do the hard work to make it simple 5. Iterate. Then iterate again. 6. Build for inclusion 7. Understand context 8. Build digital services, not websites 9. Be consistent, not uniform 10. Make things open. It makes things better gov.uk/designprinciples
82. GDS Start with needs* * user needs, not governmnet needs 1 gov.uk/designprinciples
83. GDS 2 Do less gov.uk/designprinciples
84. GDS 3 Design with data gov.uk/designprinciples
85. GDS 4 Do the hard work to make it simple gov.uk/designprinciples
86. GDS 5 Iterate. Then iterate again. gov.uk/designprinciples
87. GDS 6 Build for inclusion gov.uk/designprinciples
88. GDS 7 Understand context gov.uk/designprinciples
89. GDS 8 Build digital services, not websites gov.uk/designprinciples
90. GDS 9 Be consistent, not uniform gov.uk/designprinciples
91. GDS 10 Make things open, it makes things better gov.uk/designprinciples
92. * GDS 1. Start with needs 2. Do less 3. Design with data 4. Do the hard work to make it simple 5. Iterate. Then iterate again. 6. Build for inclusion 7. Understand context 8. Build digital services, not websites 9. Be consistent, not uniform 10. Make things open. It makes things better gov.uk/designprinciples
93. * Thank you GDS
94. Roo Reynolds Product Manager Government Digital Service @rooreynolds