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Introduction to GDS and GOV.UK

Introduction to GDS and GOV.UK

A brief introduction to the work of the Government Digital Service, including GOV.UK.

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Roo Reynolds

April 30, 2014
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Transcript

  1. Roo Reynolds Product Manager Government Digital Service @rooreynolds

  2. I’m from the Government Digital Service GDS

  3. We’re part of the Cabinet Office GDS

  4. Which sits at the centre of the UK’s national government

    GDS
  5. We exist because of this letter... GDS

  6. GDS

  7. GDS

  8. GDS

  9. It gave us a plan... GDS

  10. Create GDS Fix publishing Fix transactions Go wholesale GDS

  11. GDS GDS was formed in November 2011

  12. @MTBracken We’re leading the digital transformation of government Making services

    so good people prefer to use them GDS
  13. @MTBracken Publishing Search Identity Metrics/MI Analytics Assisted Digital Digital Inclusion

    Domain management Ticketing/Support Transaction Processing Appointment booking Hosting We do a lot of things GDS
  14. @MTBracken But there are six main programmes... GDS

  15. Identity GDS

  16. Technology GDS

  17. Measurement and analytics GDS

  18. GDS www.gov.uk/performance

  19. Capability GDS

  20. Transformation GDS

  21. Home Discovery 3 Finding out what the users need, what

    to measure and what the constraints are Learn more about the discovery phase Alpha 6 Building a prototype, testing it with users and learning from it Learn more about the alpha phase Beta 15 Scaling up and going public Learn more about the beta phase Live 1 Learning how to continuously improve the live service Learn more about the live phase The Government Digital Strategy and departmental digital strategies commit us to the redesigning and rebuilding of 25 significant ‘exemplar’ services. We’re going to make them simpler, clearer and faster to use. All these are to meet the Digital By Default Service Standard by April 2014 and be completed by March 2015. This dashboard shows you which transactions are in the programme, what progress is being made, and the estimated scale of the digital service. You can read more about the transformation programme on our blog. This month’s highlights DWP’s claim Carer's Allowance service which went into public beta on 18 October. More than 14,000 claim requests were made in the first 7 weeks with a 50% increase in online claim requests since launch Student Loans team were awarded TechExcel Best Agile Project by TESTA and MOJ lasting power of attorney exemplar was a runner up for operational excellence at the Civil Service Awards Home Office started the beta phase for registered traveller Defra mapping tool (part of rural support (CAP) exemplar) made available to a pilot group Electoral registration received ministerial permission to proceed DVLA to start the alpha for vehicles management and personalised registration The GDS transformation team launched a new blog Next month Student Loans disabled students allowance invoicing expected to move to public beta Apprenticeship applications exemplar will move into alpha phase Environment Agency will move the waste carrier registration exemplar into public beta MOJ to begin user testing of the prison visits alpha in a pilot group of UK prisons Digital Transformation Digital services so good people prefer to use them A quick look at some exemplars: 25 of the most important government services GDS www.gov.uk/transformation
  22. GDS GDS

  23. GDS GDS

  24. GDS GDS

  25. GDS GDS GDS

  26. GOV.UK GDS

  27. GDS GOV.UK was released on 17 October 2012

  28. GDS It’s the single domain for UK government

  29. GDS The best place to find government services and information

  30. GDS Users shouldn’t have to understand how government works in

    order to get what they need
  31. GDS One website

  32. GDS One website One URL

  33. GDS www.gov.uk

  34. GDS Focused on user needs

  35. GDS Initially, GOV.UK replaced Directgov and Businesslink

  36. GDS

  37. GDS Over time, hundreds more will make the transition to

    GOV.UK
  38. GDS It’s been built around the needs of users to

    make it simpler, clearer and faster GDS
  39. None
  40. GDS

  41. None
  42. None
  43. GDS

  44. GDS “What is the government doing about gangs?”

  45. *

  46. *

  47. *

  48. *

  49. *

  50. GDS “Seriously, what is the government doing about gangs?”

  51. * GDS

  52. GDS How do we do it?

  53. GDS Multi-disciplinary teams

  54. Working in an agile way GDS

  55. * We iterate frequently GDS

  56. None
  57. None
  58. None
  59. None
  60. * We use data to make decisions GDS

  61. Analytics (visits, users, referrers, keywords, bounce, dwell...) GDS

  62. Feedback from users GDS

  63. User research GDS

  64. None
  65. * We want people to re- use what we’ve done

    with GOV.UK GDS
  66. GDS

  67. GDS

  68. travelchimps.com

  69. GDS

  70. cmoptions.org

  71. GDS

  72. GDS

  73. * We benefit from other people’s hard work, and we

    contribute too GDS
  74. GDS

  75. * Which allows other people, including other governments, to save

    time and money GDS
  76. new.barnsley.gov.uk

  77. alpha.scotland.gov.uk

  78. answers.honolulu.gov

  79. beta.govt.nz

  80. * We have 10 design principles GDS

  81. * GDS 1. Start with needs 2. Do less 3.

    Design with data 4. Do the hard work to make it simple 5. Iterate. Then iterate again. 6. Build for inclusion 7. Understand context 8. Build digital services, not websites 9. Be consistent, not uniform 10. Make things open. It makes things better gov.uk/designprinciples
  82. GDS Start with needs* * user needs, not governmnet needs

    1 gov.uk/designprinciples
  83. GDS 2 Do less gov.uk/designprinciples

  84. GDS 3 Design with data gov.uk/designprinciples

  85. GDS 4 Do the hard work to make it simple

    gov.uk/designprinciples
  86. GDS 5 Iterate. Then iterate again. gov.uk/designprinciples

  87. GDS 6 Build for inclusion gov.uk/designprinciples

  88. GDS 7 Understand context gov.uk/designprinciples

  89. GDS 8 Build digital services, not websites gov.uk/designprinciples

  90. GDS 9 Be consistent, not uniform gov.uk/designprinciples

  91. GDS 10 Make things open, it makes things better gov.uk/designprinciples

  92. * GDS 1. Start with needs 2. Do less 3.

    Design with data 4. Do the hard work to make it simple 5. Iterate. Then iterate again. 6. Build for inclusion 7. Understand context 8. Build digital services, not websites 9. Be consistent, not uniform 10. Make things open. It makes things better gov.uk/designprinciples
  93. * Thank you GDS

  94. Roo Reynolds Product Manager Government Digital Service @rooreynolds