scaling up services is the "Engineering" in Site Reliability Engineering. • Engineering work is novel and intrinsically requires human judgment. It produces a permanent improvement in your service, and is guided by a strategy. It is frequently creaBve and innovaBve, taking a design-driven approach to solving a problem—the more generalized, the beFer. — Site Reliability Engineering, Chapter 5 - EliminaBng Toil July Tech Festa 2017 (2017/08/27) | Yoshikawa Ryota ( @rrreeeyyy ) 37