Rudder users and uses: Tales from a survey

🎥 Coming soon
🧑 Nicolas Charles
📅 Configuration Management Camp 2023

A quick overview of the Rudder users: their IT size, number and type of people working on configuration management, metrics about their uses and most common use cases.
To have the most extensive infos we sent a survey to our Rudder users to gather this data and we'll present here the results and insights from this survey.

Transcript

1. Rudder users and uses Tales from a survey 1
2. All rights reserved Survey - how and goal We’ve created an online survey to understand more about our users: • Who they are, • What they like and don’t like about Rudder, • Their usages. Survey started on the 29/12, link sent: • By mail • On social networks 2 / 20
3. All rights reserved Survey - poor statistics The mail with the link to the survey was opened by 200 persons 431 impressions on Twitter for the first message on 30/12/2022, 332 impressions for the second on 12/01/2023 50 persons started to fill the survey. Only 15 answers: 11 full, 4 partials 3 / 20
4. All rights reserved Survey - review the result Demographics Statistics Usages What we learnt 4 / 20
5. All rights reserved Survey - results - demographics 5 / 20 Mostly long term users of Rudder
6. All rights reserved Survey - results - demographics These stats don’t match what we typically know of our users 6 / 20
7. All rights reserved Survey - results - demographics Rudder is mainly an Operation tool Starts to by used by Security Note: Most people identified with several roles 7 / 20
8. All rights reserved Survey - results - statistics Installations are mostly compliant One has average compliance due to disconnected systems 8 / 20
9. All rights reserved Survey - results - statistics Infrastructure complexity Between 15 and 1248 nodes average of 236 nodes median of 144 nodes Some users have more groups than nodes 9 / 20
10. All rights reserved Survey - results - statistics Configuration maturity A lot of variance, from little techniques to many 10 / 20
11. All rights reserved Survey - results All but 2 are using at least either Patch Management or Hardening System Confirms the evolution toward Security 11 / 20
12. All rights reserved Survey - results 12 / 20
13. All rights reserved Survey - results Why Rudder was chosen (free text): • For Compliance feedback (2 answers) • Because we don’t want to learn a new language (2 answers) • Lightweight agent (1 answer) • Networks flow from the node (1 answer) • Because my boss choose it (1 answer) 13 / 20
14. All rights reserved Survey - results What do you like about Rudder (free text): • Ease of use (3 answers) • Web UI (3 answers) • Community support (3 answers) • The Rudder team (2 answers) • Built-in Techniques • Dynamic groups • Stability over time • Reporting 14 / 20
15. All rights reserved Survey - results What would you like to be changed in Rudder (free text) 1/2: • The price of subscription (2 answers) • A marketplace to exchange Techniques (2 answers) • Make everything config as code • Out of the box automated upgrade of Rudder • More examples in documentation 15 / 20
16. All rights reserved Survey - results What would you like to be changed in Rudder (free text) 2/2: • Support for offline systems • Export to CSV on every tables • Compliance more explorable • Dashboard for guests • Built-in 2FA 16 / 20
17. All rights reserved Survey - takeaway Survey was not attractive enough • Probably too long • No rewards for filling it except the satisfaction of helping an open source project • Mostly filled by community users Infrastructure of community users is typically smaller than customers • But uses cases are really similar 17 / 20
18. All rights reserved Survey - takeaway Rudder is praised for • Its ease of use • The WebUI • The support to community users ◦ We have the same feedback from customers and paid support • Its reliability It’s identical to the global feedback we have from users/customers 18 / 20
19. All rights reserved Survey - takeaway Users would like: • Compliance export ◦ First step in 7.3 • Compliance explorability ◦ Focus of 8.x • Be able to do infra as code ◦ Focus of 8.X • Marketplace to share Techniques • Cheaper subscription for small companies/entities 19 / 20
20. Thank you! Rudder: What is it, and what makes it different? 2023-02-06, 14:00–14:25, B.2.009 Rudder: Come and hack with us 2023-02-06, 14:25–15:15, B.2.009 How do we make Rudder secure? 2023-02-06, 15:55–16:20, B.2.009 Securing the software supply chain for Infra management tools 2023-02-07, 14:00–14:50, B.3.037 A journey from Configuration Management to Security of IT systems 2023-02-07, 14:50–15:40, D Aud Cross OS security hardening - the practical stuff 2023-02-07, 15:55–16:45, B.3.037 20