What’s the point of trusting anything? • Trust provides 3 basic things in society* • Makes life predictable • Creates a sense of community • Makes it easier for people to work together *Barbara Misztal, Trust in Modern Societies: The Search for the Bases of Social Order, Polity Press,
What’s the point of trusting anything? • Trust allows us to deal with uncertainty and risk • Trust deals with the tension between: • Confidence in what we know from everyday experience • Uncertainty of new possibilities
What’s the point of trusting anything? • Trust is about the prediction of future behaviour • Of people • Of systems • Consistently making commitments and meeting them
Trust me, it’s over • Trust is about people and relationships • Trust needs scaling with tools, technology and process • Trust is fundamentally about how you manage risk to derive value • Does anyone trust me enough to lend me €50?