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Trust in DevOps

Trust in DevOps

A talk from DevOpsDays Amsterdam 2013, about the concept of trust, and how to scale it beyond individuals. Video is at http://www.youtube.com/watch?v=UvmZwrdUTsI

Sam Eaton

June 15, 2013
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Transcript

  1. What’s the point of trusting anything? • Trust provides 3

    basic things in society* • Makes life predictable • Creates a sense of community • Makes it easier for people to work together *Barbara Misztal, Trust in Modern Societies: The Search for the Bases of Social Order, Polity Press,
  2. What’s the point of trusting anything? • Trust allows us

    to deal with uncertainty and risk • Trust deals with the tension between: • Confidence in what we know from everyday experience • Uncertainty of new possibilities
  3. What’s the point of trusting anything? • Trust is about

    the prediction of future behaviour • Of people • Of systems • Consistently making commitments and meeting them
  4. Remove surprises • Development should be on production- like environments

    • Testing should be with data as close to real as possible
  5. Honesty and Respect • Tell the truth • Don’t sugar

    coat • Respect others’ opinions • Respect others’ skills
  6. Trust me, it’s over • Trust is about people and

    relationships • Trust needs scaling with tools, technology and process • Trust is fundamentally about how you manage risk to derive value • Does anyone trust me enough to lend me €50?