Creating Conversations For Chatbots and Voice Activated speakers

1. Proprietary + Confidential Lee Boonstra
2. 2 Google Cloud
3. 3 Google’s Mission Seven cloud products with ONE BILLION users each
4. 4 Google Cloud, like Lego...
5. 5 60+ products & services for building your custom solution.
6. 6 Google Cloud Platform
7. 7 You are the data controller We are a data processor
9. 9 Making compliance easier
10. 10 Machine Learning & Chatbots
11. Confidential & Proprietary Chatbots & Voice Activated Speakers
12. 12 Chatbots exists since the 90’s… So why are they popular now? 1994: First Chatbot 2016: Focus on AI First
13. 13 70% of requests are in natural language Is it gonna rain tomorrow? Tomorrow it will be sunny In Amsterdam!
14. 14 Machine Learning How did you learn your first language? or
15. 15 It’s easier to make computers learn than to build smarter computers Machine Learning Process of making computers learn Artificial Intelligence Process of building smarter computers
16. 16 Storage Compute
17. 17 Google Cloud brings battle hardened tech from Google products
18. Confidential & Proprietary Google Home
19. Confidential & Proprietary Google Home — Voice-activated speaker powered Google Assistant — A conversation between you and Google that helps you get more done in your world
20. Confidential & Proprietary A conversation between you and Google that helps you get more done in your world
21. Confidential & Proprietary Google Home
22. Confidential & Proprietary Get help, anytime, anywhere • • • • • •
23. Confidential & Proprietary Example of a Custom Use Case Ok Google, let me talk to BookAMeetingRoom Welcome, how can I help you? I want to book a meeting room for 3 persons. Sure! Here’s BookAMeetingRoom Sure, for when? Tomorrow, from 2pm to 3pm.
24. 24 Dialogflow Enterprise
25. 25 • End-to-end development suite for building conversational UI. • Previously known as API.AI • Sept 2016, acquired by Google • Powered by Machine Learning Dialogflow
26. 26 Why Dialogflow • Powered by Machine Learning (NLP) • Scalable: separate your conversation text from code • Build faster with the Web UI • Advanced fulfillment options and multi channel integrations • Analytics • Speech / Voice Integration • Multi-lingual bot support (20+ languages) • Part of Google Cloud (60+ cloud services) Intent Recognition (NLP) ... Web Console Powerful SDK Supervised Training Cross-platfor m
27. 27 Dialogflow Enterprise
28. 28 3 demo’s for the following user profiles: CONTENT WRITER • Dialogflow Web UI (intents, entities, training, analytics, integration) ENGINEER • Fulfillment (webhooks) • Front-end END USER • Multi Channel (Web, Google Assistant) Dialogflow Demo
29. 29 • Entities vs. System Entities • Intents • Training • Analytics • Webhooks • Integration ◦ Example: For Web ▪ Welcome Message ▪ Rich Cards ◦ Example: For Google Assistant Dialogflow Demo
30. 30 Multi Channel Build once. Integrate everywhere. Dialogflow Enterprise Content Writer, creates Conversational UI in Dialogflow User communicates With Agent. Deploy to websites & apps Deploy to chat channels and social media Deploy to voice activated speakers and assistants Deploy for phone and SMS services Dialogflow replies to a user session
31. 31 Dialogflow build process Setup GCP Account Design your Conversation in Dialogflow Enterprise Deploy for multi-channel Integrate with internal systems & APIs SDK, GCP integrations Test your agent Agent Training Agent Analytics Tweak your conversation in Dialogflow Enterprise Optional: Engineer Optional: Engineer Business / IT Content Writer Content Writer Content W riter
32. 32 Technical Designs Human bot take over User types in chat UI Chatbot or User replies Operator Dashboard Kubernetes Engine Container Registry Customer Client Kubernetes Engine Back-end Kubernetes Engine Back-end Kubernetes Engine NLP API ML call for sentiment detection Pass user utterance to chatbot Return text response to user User asks to talk with human Negative sentiment let a human take over the conversation Operator types in chat UI User replies Containers images can be stored in the Container Registry Dialogflow Enterprise
33. Confidential + Proprietary Advanced Chatflow with machine learning bot analytics User types to custom UI or channel Chatbot replies Dialogflow Enterprise Customer Client JS Angular 5 web front-end Kubernetes Engine Chat Server Dialogflow SDK / socket.io Kubernetes Engine Back-end CRM Python / Django Kubernetes Engine Container Registry Containers images can be stored in the Container Registry Messaging Publisher Pub/Sub Webhook Router Cloud Function Webhook Container Builder Building Dev Pipelines
34. Confidential + Proprietary Advanced Chatflow with machine learning and bot analytics User types to custom UI or channel Chatbot replies Dialogflow Enterprise Customer Client JS Angular 5 web front-end Kubernetes Engine Chat Server Dialogflow SDK / socket.io Kubernetes Engine Back-end CRM Python / Django Kubernetes Engine Subscription Cloud Function Sensitivity Filter DLP API Sentiment Detector NLP API Data Warehouse BigQuery Messaging Publisher Pub/Sub Webhook Router Cloud Function Webhook
35. 35 Cloud Functions Completely serverless & fully managed service ⇒ don’t worry about the ops! Automatic scaling and super-fast ⇒ grows with the success of your project ⇒ cost-effective Open and familiar ⇒ JavaScript / Node.js
36. Confidential & Proprietary Bot Analytics
37. Confidential & Proprietary Review & Approval Web-based portal • Triggering Information • Merchandising and information Approvals • Automatic and manual policy checks • Turn around in about 1 week
38. Confidential & Proprietary Who is using Dialogflow today?
39. Confidential & Proprietary Demo: A TV Guide Do it yourself: https://goo.gl/pH86aT Ok Google, let me talk to the TV Guide Welcome, I’m the Dutch TV Guide. You can ask me the following: What’s on a channel? What’s on RTL 4? Sure! Here’s The TV Guide Enter Earcon On RTL 4: At 7am: Nieuws At 7:30am: Nieuws ... Exit Earcon . . .
40. 40 g.co/dev/ActionsDesign
41. Confidential & Proprietary Resources • Google Dev Docs - https://developers.google.com/actions/develop/conversation • Examples - https://github.com/actions-on-google • Dialogflow - https://console.dialogflow.com • Simulator - https://developers.google.com/actions/tools/web-simulator • Hands-on Workshop Materials - https://goo.gl/pH86aT
42. Confidential & Proprietary Thank you