ITIL Certification in Indonesia - Spoclearn

Advance your ITSM expertise with Spoclearn's ITIL Certification in Indonesia. Our comprehensive course is accredited by PeopleCert on behalf of Axelos and equips you with the latest ITIL skills, ensuring you excel in service management. Led by industry experts, the training covers key concepts, processes, and principles. Benefit from real-world scenarios, interactive learning, and choose any form of training from our four types of training delivery system.

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1. ITIL 4 Foundation Training - Brochure
2. Why take up ITIL 4 Foundation Training? In today’s growing digital transformation business landscape, ITIL 4 Foundation certification training is totally worth it for many beginner-level IT employees and students who are embarking on an IT career. ITIL 4 Foundation training provides participants a fundamental understanding of the globally- recognized ITIL framework in an enterprise setup. Learners will also understand the latest ITSM best practices that are being currently incorporated, and 34 practices as prescribed in the ITIL 4 official manual are. In an evolving and complex business landscape, it is critical that professionals gain ITIL 4 credentials to stand apart from their non- certified counterparts. ITIL 4 Foundation certified professionals earn anywhere in the range of USD 60,000 to USD 92,000 per annum.
3. Who can take up ITIL 4 Foundation Training? Job roles that can find ITIL 4 Foundation training beneficial include: ITSM Managers IT Professionals Business Managers Project Managers Business Process Owners Enterprise Architects • Professionals transitioning from ITIL v3 to ITIL 4 • Anybody who is looking to clear their ITIL 4 Foundation certification exam System Administrators IT Operations Staff CIOs CTOs Solution Architects Aspiring ITSM Professionals
4. Why Take up ITIL 4 FOUNDATION TRAINING FROM SPOCLEARN? 2-Day interactive instructor-led ITIL 4 Foundation training z 100% Money-Back Guarantee z Expert ITIL 4 trainers across the globe z Accredited ITIL 4 Foundation training material prepared by SMEs z Case Studies with real world examples provided z After training coaching for real world application z
5. ITIL 4 Foundation EXAM FORMAT Exam Type Multiple Choice No. of Questions 40 questions Passing Score 26 out of 40 required to pass Exam duration 60 minutes (One Hour) (equivalent to 65%) Type: Closed Book Exam Languages: English, Dutch, Chinese, French, German, Italian, Japanese, Polish, Spanish, and Portuguese (Brazilian) 01 02 03 04
6. ITIL 4 FOUNDATION Training Agenda
7. UNDERSTAND THE KEY CONCEPTS OF SERVICE MANAGEMENT 1 v 1.1 Recall the definition of: v Service v Utility v Warranty v Customer v User v Service management v Sponsor v 1.2 Describe the key concepts of creating value with services: v Cost v Value v Organization v Outcome v Output v Risk v Utility v Warranty
8. 1 v 1.3 Describe the key concepts of service relationships: v Service offering v Service relationship management v Service provision v Service consumption UNDERSTAND THE KEY CONCEPTS OF SERVICE MANAGEMENT
9. 2 v 2.1 Describe the nature, use and interaction of the guiding principles v 2.2 Explain the use of the guiding principles v Focus on value v Start where you are v Progress iteratively with feedback v Collaborate and promote visibility v Think and work holistically v Keep it simple and practical v Optimize and automate UNDERSTAND HOW THE ITIL GUIDING PRINCIPLES CAN HELP AN ORGANIZATION ADOPT AND ADAPT SERVICE MANAGEMENT
10. 3 v 3.1 Describe the four dimensions of service management v Organizations and people v Information and technology v Partners and suppliers v Value streams and processes UNDERSTAND THE FOUR DIMENSIONS OF SERVICE MANAGEMENT
11. 4 v 4.1 Describe the ITIL service value system UNDERSTAND THE PURPOSE AND COMPONENTS OF THE ITIL SERVICE VALUE SYSTEM
12. 5 v 5.1 Describe the interconnected nature of the service value chain and how this supports value streams v 5.2 Describe the purpose of each value chain activity: v Plan v Improve v Engage v Design & transition v Obtain/build v Deliver & support UNDERSTAND THE ACTIVITIES OF THE SERVICE VALUE CHAIN, AND HOW THEY INTERCONNECT
13. 6 v 6.1 Recall the purpose of the following ITIL practices: v Information security management v Relationship management v Supplier management v IT asset management v Monitoring and event management v Release management v Service configuration management v Deployment management v Continual improvement v Change enablement v Incident management v Problem management v Service request management v Service desk v Service level management KNOW THE PURPOSE AND KEY TERMS OF 15 ITIL PRACTICES
14. 6 v 6.2 Recall definitions of the following ITIL terms v IT asset v Event v Configuration item v Change v Incident v Problem v Known error KNOW THE PURPOSE AND KEY TERMS OF 15 ITIL PRACTICES
15. 7 v 7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain: v Continual improvement including: v The continual improvement model v Change enablement v Incident management v Problem management v Service request management v Service desk v Service level management UNDERSTAND 7 ITIL PRACTICES
16. LEARNING ROADMAP FOR YOU Understand the learning objectives that fits your learning need Contact our coach and consultants and understand in depth Block your seat Relate to how it can help you Talk to the trainer for more clarity Continuously learn and apply the learning 1 3 5 2 4 6
17. Connect with us now! Talk to our consultant USA: +1 (832) 924 0564 IND: +91 83417-05065 UK: +44 807 164 0572 You can also email us at info@spoclearn.com support@spoclearn.com