Tools and software enterprise users have to work with on a daily basis are often described as "ugly" and "hard to use". Most of those tools are built by IT teams with no designers in the process. In this talk, I share my research process for the redesign of a tool used by 1000+ internal users on a daily basis. I explain the challenges of such environments and what to do about those, what surprised me, coming from more B2C products and why I love this kind of job. And you'll also get a few "enterprise UI tips" along the way.
I think there's a lot of missed opportunities in those environments and a huge potential for more UX work. Let's improve our internal employees' tools!