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Managed Company Hosted VOIP

Managed Company Hosted VOIP

Hosted PBX services with VOIP/Email synergy.

Noble Ackerson

October 10, 2012

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  1. Hosted PBX
    The business-grade voice service that integrates with Exchange.

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  2. ○ Hosted PBX from Managed Company Online
    is the business-grade, VoIP-based phone
    service that integrates with Exchange.
    ○ Professionalise your business with advanced
    calling features like an automated attendant,
    dial-by-name directory, music-on-hold, and
    ○ Increases your response time to customers,
    colleagues, and business partners.
    Hosted PBX from

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  3. Hosted PBX Benefits
    Addressing Business Challenges

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  4. Business Voice Challenges
    Mobile employees
    and remote offices
    Your customers are having a hard time reaching your employees.
    Your phone service costs too much.
    It’s time consuming to set up new employees or make changes.
    You wish your could project a more professional image when people call
    your office.
    Difficult, expensive, or sometimes impossible to extend office calling
    features to employees who are regularly out of the office or to branch
    Hosted PBX solves all these
    business challenges and

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  5. Hosted PBX can help:
    ● Voice Menu – automatically answers
    and routes calls to the appropriate
    ● Hunt Groups – rings to multiple people
    so calls are always handled
    ● Find Me/Follow Me – lets employees
    take calls even when they’re away from
    their phone
    ● Voicemail To Email – forward inquiries
    easily to anyone with an email address
    Better Reach-ability = More $$
    Is this happening in your
    ● Inquiries about buying your
    services or product go straight to
    voice mail
    ● Customers sit on hold for a long
    ● It’s difficult to get calls from
    customers, partners, or vendors
    routed to the right place

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  6. Appearance
    Is this happening in your business?
    ● Your calls aren’t being answered in a
    professional manner
    ● Employees have to use personal phone
    numbers as their business number
    ● Callers have a hard time reaching the
    person or function they need to when
    they call your business
    ● You have limited options on how to
    handle the phones on the weekends,
    holidays, or when your office is closed
    Hosted PBX can help:
    ● Voice Menu – automatically answers and
    routes calls to the appropriate people.
    ● Voice Menu scheduling – lets you set up
    different call handling during after hours,
    weekends, and holidays.
    ● Dial by Name directory – an automated way
    for callers to reach anyone.
    ● Music on Hold – customize the experience
    for your callers.
    ● Extension Dialing – makes transferring calls
    a breeze.

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  7. Cost
    Is this happening in your business?
    ● Usage fees are unpredictable from month
    to month
    ● You’re paying tolls for local or domestic
    long distance – or both!
    ● Getting new employees set up with phone
    service requires you to pay set-up fees
    ● To get new features, you’d have to buy
    new software, new hardware, and pay
    someone to install it
    ● You’re paying for more capacity than you
    need; or you don’t have enough capacity.
    Hosted PBX can help:
    ● Predictable, flat-rate, per-user
    ● Unlimited local and long distance
    calling in the US and Canada.
    ● A wide variety of features are
    included, like Voice Menu, Hunt
    Groups, local phone numbers.
    ● Runs off your existing Ethernet
    network – no additional wiring or
    cabling required.

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  8. Management
    Is this happening in your business?
    ● You aren’t able to change your current
    phone features easily or in a timely
    ● You have to wait for a paper bill in order
    to see what calls have been made
    ● Getting new phone numbers or
    reassigning current numbers is difficult
    and complicated
    ● You’re not taking full advantage of the
    features in your current phone system
    because no one knows how to set them
    Hosted PBX can help:
    ● Online administration – manage
    all aspects of your service from
    the same Control Panel you use
    to manage Exchange.
    ● Set up new users within minutes.
    ● Change greetings, hold music,
    call routing easily.

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  9. Mobility
    Is this happening in your
    ● Employees have a difficult time
    staying connected when they’re out
    of the office or away from their
    ● No easy way to give employees in
    remote or branch offices business-
    grade telephone features.
    Hosted PBX can help:
    ● Find Me/Follow Me – lets
    employees take calls even when
    they’re away from their phone.
    ● Softphone support – turns any PC
    or smartphone into a Hosted PBX
    device, with access to all features.
    ● Voicemail to Email – easy to listen
    to voicemails from anywhere, or
    forward voicemails to any email

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  10. Hosted PBX
    Feature Details

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  11. Hosted PBX is VoIP-based telephone service
    ● Provides business-class calling features enabled by a PBX that is hosted by
    Managed Company Online Services
    ● Customer supplies data connection and IP Phones

    Service sold on a per-user basis
    ● Every user gets dedicated line for inbound and outbound calling, their own phone
    number, and extension
    ● Includes:
    ● Unlimited local and long distance in the US and Canada
    ● All account calling features
    ● All end-user calling features
    ● Online Administration
    ● Free number porting
    Product Overview

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  12. Account Features Overview
    Voice Menu

    An automated attendant to automatically answer
    and route calls to:

    An employee

    A Hunt Group

    Pre-recorded announcement

    Dial-by-name Directory

    Voice mailbox

    Program different Voice Menu configurations for
    business hours and non-business hours
    Hunt Groups

    Call group for a group of employees, like “sales” or

    Calls can be set to ring employees sequentially,
    simultaneously, or to the person who has been off the
    phone the longest

    Configure a Hunt Group as a Voice Menu option, or
    set up a number to ring directly into a Hunt Group.

    Can configure greetings for Hunt Groups, as well as a
    voice mail.
    Music/Greetings on Hold

    Create a customized listening experience for
    callers during hold times, with up to 5- rotating
    audio files.
    Online Administration

    Manage every aspect of Hosted PBX through the
    Control Panel – the same online panel you use to
    manage email and all your cloud services.
    Number Porting
    ● Number porting for local and toll-free numbers
    provided free of charge.
    Bundled service

    Every user seat includes:

    Unique phone number

    Unique extension (3-, 4-, or 5- digit dialing)

    Unlimited local and long distance calling in the US
    and Canada

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  13. End User Features Overview
    Voice Mail to Email

    Voice mails are delivered as email
    attachments to any email address, allowing
    you to easily listen to, store, and forward
    Find me/Follow me

    Forward calls to up to three additional phone
    numbers, programming them to ring one-by-
    one or all at the same time.
    Call Recording

    On-demand, in-call recording. Recordings are
    delivered in email as an attachment.
    Call Parking

    Park calls on an extension to be picked up at a
    different phone/by a different user.
    End User Online Administration

    Set up and manage Find me/Follow me settings,
    upload voice mail greetings, change voice mail
    PIN, log in and out of Hunt Groups and more
    through the My Services end user control panel.
    Calling Features

    Caller ID

    Caller ID with Name

    Call waiting

    Call transfer (blind and warm)

    Call forwarding (via Find me/Follow me)

    3-way calling

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  14. How it works:
    ● Click to call any contact in Lync or Outlook.
    ● Hosted PBX phone will ring.
    ● Once Hosted PBX phone is answered, called
    party phone or extension will be dialed. During
    the call, presence will update to “In a call.”
    ● Brings together Hosted PBX, Exchange and Lync
    into a comprehensive unified communications
    ● Makes it faster and easier to dial the phone
    ● Shows incoming calls in pop-up window with
    number and, if in your contact list, name
    Click-to-Call Functionality
    Incoming call pop-up
    Lync roster with “in a call” status

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  15. Service Overview

    Proprietary, standards-based soft switch, running on
    Linux, using a VMWare hardware platform

    Use Session Initiation Protocol (SIP) for two-way call
    communications and supports the G.711 and G.722

    High-availability, geographically diverse

    High-availability hardware and network components.

    Redundancy within a datacenter in the case of
    hardware or storage network failures.

    The ability to switch service to another datacenter
    within minutes in the highly-unlikely event of a major
    datacenter disruption.

    Multiple network connections to upstream providers.
    Hosted PBX a high-quality service

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  16. Feature Monthly Fee
    Additional Phone
    (1 included)
    Additional Hunt Groups
    (5 included)
    Lync Calling $15.00/user (requires Lync
    Toll-Free Numbers $4.50 + taxes/number
    $0.03/minute for incoming
    Hosted PBX Pricing
    Hosted PBX
    $50.00/user per month
    Add to any Exchange 2007/2010 plan
    or as a Standalone service
    Included account features:
    ● 1 Voice Menu with 1 local number
    ● 5 Hunt Groups
    ● Number porting
    ● 24x7 Support and Onboarding
    Included user features:
    ● 1 Local phone number
    ● 1 Extension
    ● Unlimited Local and LD (US and
    ● End User calling features
    Not included:
    ● IP Phone
    ● International toll charges
    ● Toll-free number and inbound toll-
    free usage

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  17. For more information:
    Thank You!

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