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Managed Company Hosted VOIP

Managed Company Hosted VOIP

Hosted PBX services with VOIP/Email synergy.

Noble Ackerson

October 10, 2012

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  1. ◦ Hosted PBX from Managed Company Online is the business-grade,

    VoIP-based phone service that integrates with Exchange. ◦ Professionalise your business with advanced calling features like an automated attendant, dial-by-name directory, music-on-hold, and more. ◦ Increases your response time to customers, colleagues, and business partners. Hosted PBX from
  2. Business Voice Challenges Reach-ability Cost Appearance Management Mobile employees and

    remote offices Your customers are having a hard time reaching your employees. Your phone service costs too much. It’s time consuming to set up new employees or make changes. You wish your could project a more professional image when people call your office. Difficult, expensive, or sometimes impossible to extend office calling features to employees who are regularly out of the office or to branch offices. Hosted PBX solves all these business challenges and more!
  3. Hosted PBX can help: • Voice Menu – automatically answers

    and routes calls to the appropriate people • Hunt Groups – rings to multiple people so calls are always handled • Find Me/Follow Me – lets employees take calls even when they’re away from their phone • Voicemail To Email – forward inquiries easily to anyone with an email address Better Reach-ability = More $$ Is this happening in your business? • Inquiries about buying your services or product go straight to voice mail • Customers sit on hold for a long time • It’s difficult to get calls from customers, partners, or vendors routed to the right place
  4. Appearance Is this happening in your business? • Your calls

    aren’t being answered in a professional manner • Employees have to use personal phone numbers as their business number • Callers have a hard time reaching the person or function they need to when they call your business • You have limited options on how to handle the phones on the weekends, holidays, or when your office is closed Hosted PBX can help: • Voice Menu – automatically answers and routes calls to the appropriate people. • Voice Menu scheduling – lets you set up different call handling during after hours, weekends, and holidays. • Dial by Name directory – an automated way for callers to reach anyone. • Music on Hold – customize the experience for your callers. • Extension Dialing – makes transferring calls a breeze.
  5. Cost Is this happening in your business? • Usage fees

    are unpredictable from month to month • You’re paying tolls for local or domestic long distance – or both! • Getting new employees set up with phone service requires you to pay set-up fees • To get new features, you’d have to buy new software, new hardware, and pay someone to install it • You’re paying for more capacity than you need; or you don’t have enough capacity. Hosted PBX can help: • Predictable, flat-rate, per-user charges. • Unlimited local and long distance calling in the US and Canada. • A wide variety of features are included, like Voice Menu, Hunt Groups, local phone numbers. • Runs off your existing Ethernet network – no additional wiring or cabling required.
  6. Management Is this happening in your business? • You aren’t

    able to change your current phone features easily or in a timely fashion • You have to wait for a paper bill in order to see what calls have been made • Getting new phone numbers or reassigning current numbers is difficult and complicated • You’re not taking full advantage of the features in your current phone system because no one knows how to set them up Hosted PBX can help: • Online administration – manage all aspects of your service from the same Control Panel you use to manage Exchange. • Set up new users within minutes. • Change greetings, hold music, call routing easily.
  7. Mobility Is this happening in your business? • Employees have

    a difficult time staying connected when they’re out of the office or away from their desks. • No easy way to give employees in remote or branch offices business- grade telephone features. Hosted PBX can help: • Find Me/Follow Me – lets employees take calls even when they’re away from their phone. • Softphone support – turns any PC or smartphone into a Hosted PBX device, with access to all features. • Voicemail to Email – easy to listen to voicemails from anywhere, or forward voicemails to any email address.
  8. • Hosted PBX is VoIP-based telephone service • Provides business-class

    calling features enabled by a PBX that is hosted by Managed Company Online Services • Customer supplies data connection and IP Phones • Service sold on a per-user basis • Every user gets dedicated line for inbound and outbound calling, their own phone number, and extension • Includes: • Unlimited local and long distance in the US and Canada • All account calling features • All end-user calling features • Online Administration • Free number porting Product Overview
  9. Account Features Overview Voice Menu • An automated attendant to

    automatically answer and route calls to: • An employee • A Hunt Group • Pre-recorded announcement • Dial-by-name Directory • Voice mailbox • Program different Voice Menu configurations for business hours and non-business hours Hunt Groups • Call group for a group of employees, like “sales” or “support” • Calls can be set to ring employees sequentially, simultaneously, or to the person who has been off the phone the longest • Configure a Hunt Group as a Voice Menu option, or set up a number to ring directly into a Hunt Group. • Can configure greetings for Hunt Groups, as well as a voice mail. Music/Greetings on Hold • Create a customized listening experience for callers during hold times, with up to 5- rotating audio files. Online Administration • Manage every aspect of Hosted PBX through the Control Panel – the same online panel you use to manage email and all your cloud services. Number Porting • Number porting for local and toll-free numbers provided free of charge. Bundled service • Every user seat includes: • Unique phone number • Unique extension (3-, 4-, or 5- digit dialing) • Unlimited local and long distance calling in the US and Canada
  10. End User Features Overview Voice Mail to Email • Voice

    mails are delivered as email attachments to any email address, allowing you to easily listen to, store, and forward emails. Find me/Follow me • Forward calls to up to three additional phone numbers, programming them to ring one-by- one or all at the same time. Call Recording • On-demand, in-call recording. Recordings are delivered in email as an attachment. Call Parking • Park calls on an extension to be picked up at a different phone/by a different user. End User Online Administration • Set up and manage Find me/Follow me settings, upload voice mail greetings, change voice mail PIN, log in and out of Hunt Groups and more through the My Services end user control panel. Calling Features • Caller ID • Caller ID with Name • Call waiting • Call transfer (blind and warm) • Call forwarding (via Find me/Follow me) • 3-way calling
  11. How it works: • Click to call any contact in

    Lync or Outlook. • Hosted PBX phone will ring. • Once Hosted PBX phone is answered, called party phone or extension will be dialed. During the call, presence will update to “In a call.” Benefits: • Brings together Hosted PBX, Exchange and Lync into a comprehensive unified communications solution • Makes it faster and easier to dial the phone • Shows incoming calls in pop-up window with number and, if in your contact list, name Click-to-Call Functionality Incoming call pop-up Lync roster with “in a call” status
  12. • Service Overview • Proprietary, standards-based soft switch, running on

    Linux, using a VMWare hardware platform • Use Session Initiation Protocol (SIP) for two-way call communications and supports the G.711 and G.722 Codecs • High-availability, geographically diverse infrastructure • High-availability hardware and network components. • Redundancy within a datacenter in the case of hardware or storage network failures. • The ability to switch service to another datacenter within minutes in the highly-unlikely event of a major datacenter disruption. • Multiple network connections to upstream providers. Hosted PBX a high-quality service
  13. Feature Monthly Fee Additional Phone Numbers/DIDs (1 included) $33.00/number Additional

    Hunt Groups (5 included) $8.00/group Lync Calling $15.00/user (requires Lync Enterprise) Toll-Free Numbers $4.50 + taxes/number $0.03/minute for incoming usage Hosted PBX Pricing Hosted PBX $50.00/user per month Add to any Exchange 2007/2010 plan or as a Standalone service Included account features: • 1 Voice Menu with 1 local number • 5 Hunt Groups • Number porting • 24x7 Support and Onboarding Included user features: • 1 Local phone number • 1 Extension • Unlimited Local and LD (US and Canada) • End User calling features Not included: • IP Phone • International toll charges • Toll-free number and inbound toll- free usage