Building for stress cases

WordCamp Belfast talk

Transcript

1. Tammie Lister - @karmatosed
   Building for the stress cases
   

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2. “When we label a usage an “edge case,” we
   marginalize that user and choose not to care.
   Think “stress case,” instead, and design for
   that human.”
   - Eric Meyer
   

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3. Thinking about stress is hard
   

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4. Stress causes
   

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6. developers.google.com/search/mobile-sites/
   

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7. “The designer should assume that people will
   be interrupted during their activities”

   

   - The Design of Everyday Things
   

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9. “…there are 6.4-billion people who are
   temporarily able-bodied. We are all changing
   at every moment.”

   

   - Kat Holmes
   

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10. • Emotional stress
    • Situational stress
    • Financial stress
    • Other stress…
    Stress causes
    

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11. “It may not be possible to reliably pre-detect
    whether a person wants to see their year in
    review, but it’s not at all hard to ask politely
    —empathetically— if it’s something they
    want. ”

    

    - Eric Meyer
    

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13. • Emotional stress
    • Situational stress
    • Financial stress
    • Other stress…
    Stress causes
    

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14. “No one could understand why you’d want to have that thing
    on your face, in the way of normal social interaction.” 

    – MIT Technology Review
    

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15. • Emotional stress
    • Situational stress
    • Financial stress
    • Other stress…
    Stress causes
    

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16. • Emotional stress
    • Situational stress
    • Financial stress
    • Other stress…
    Stress causes
    

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17. Inclusive design is good business
    

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18. “ But if our goal is to expand our market size,
    commonly called “Total Addressable Market” in
    business parlance as meaning the demographic range
    of your product or service, then the way to grow the
    TAM is to incorporate diversity into the content and
    product team.”
    - John Maeda

    creativemornings.com/blog/john-maeda-kat-holmes-on-designing-for-
    inclusiveness
    

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20. “For boomers, technology is contagious.
    And they don’t consider themselves
    technology dunces. Instead, they blame
    manufacturers for excessive complexity and
    poor instructions. ”

    

    - Rodgers
    

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21. “Growing up in Texas, I
    received many negative
    messages about my dark skin.
    Now here I was, 20 years
    later, too black for Snapchat.”

    

    - Y-Vonne Hutchinson
    www.technologyreview.com/s/602154/biased-by-design
    

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22. Find your stress case
    

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23. “Remember that “crisis” doesn’t have to
    mean a natural disaster or severe medical
    emergency. It can be a situation where an
    order has gone horribly wrong, or where a
    user needs information while rushing to
    the airport.”

    

    - Sara Wachter-Boettcher
    

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24. Problems
    

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25. 1. No clue who creating for
    Problems
    

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26. WWAHD : what would a human do?
    “As you read aloud, pretend you’re talking to a real
    person and ask yourself “Would I say this to someone
    in real life?” Sometimes our writing makes us sound
    stodgier or colder than we’d like.”

    

    - Kate Kiefer Lee
    

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27. 2. Create in a bubble
    Problems
    

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29. 3. Narrow creators
    Problems
    

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31. 4. No clear feedback channels
    Problems
    

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32. 5. Experience left to design
    Problems
    

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33. 6. Empathy theatre
    Problems
    

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34. uxplanet.org/empathy-and-product-design-669d71236fb2
    

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35. 7. Empathy pain
    Problems
    

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36. At first glance everything looks fine, but it won’t stand
    up to scrutiny. As soon as such a website is stress-tested
    by actual usage across a range of browsers, the façade
    crumbles.
    - Resilient Web Design
    8. Narrow testing
    Problems
    

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37. Tips
    

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38. 1. Bit by bit…slowly does it
    Tips
    

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39. 2. Create a culture of compassion
    Tips
    

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40. Create a culture of compassion
    1. Exposure hours
    

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41. 2. Empathy challenges
    Create a culture of compassion
    

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42. 3. Testing by everyone on everything
    Create a culture of compassion
    

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43. 3. Listen
    Tips
    

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44. Listen
    1. Support
    

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45. Listen
    2. Testing (again)… but not just you
    

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46. 4. Embrace the stress cases
    Tips
    

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47. 5. Know your stress cases
    Tips
    

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48. 6. Gradual product loops
    Test Iterate Loop
    Tips
    

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49. 7. Create journey maps
    Tips
    

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50. Building for the stress cases
    

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51. Thanks, any questions?
    Tammie Lister - @karmatosed
    speakerdeck.com/
    

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