Building for stress cases

Transcript

1. Tammie Lister - @karmatosed Building for the stress cases

2. “When we label a usage an “edge case,” we marginalize

   that user and choose not to care. Think “stress case,” instead, and design for that human.” - Eric Meyer

3. Thinking about stress is hard

4. Stress causes

5. None

6. developers.google.com/search/mobile-sites/

7. “The designer should assume that people will be interrupted during

   their activities”
 
 - The Design of Everyday Things
8. None

9. “…there are 6.4-billion people who are temporarily able-bodied. We are

   all changing at every moment.”
 
 - Kat Holmes

10. • Emotional stress • Situational stress • Financial stress •

    Other stress… Stress causes

11. “It may not be possible to reliably pre-detect whether a

    person wants to see their year in review, but it’s not at all hard to ask politely —empathetically— if it’s something they want. ”
 
 - Eric Meyer
12. None

13. • Emotional stress • Situational stress • Financial stress •

    Other stress… Stress causes

14. “No one could understand why you’d want to have that

    thing on your face, in the way of normal social interaction.” 
 – MIT Technology Review

15. • Emotional stress • Situational stress • Financial stress •

    Other stress… Stress causes

16. • Emotional stress • Situational stress • Financial stress •

    Other stress… Stress causes

17. Inclusive design is good business

18. “ But if our goal is to expand our market

    size, commonly called “Total Addressable Market” in business parlance as meaning the demographic range of your product or service, then the way to grow the TAM is to incorporate diversity into the content and product team.” - John Maeda
 creativemornings.com/blog/john-maeda-kat-holmes-on-designing-for- inclusiveness
19. None

20. “For boomers, technology is contagious. And they don’t consider themselves

    technology dunces. Instead, they blame manufacturers for excessive complexity and poor instructions. ”
 
 - Rodgers

21. “Growing up in Texas, I received many negative messages about

    my dark skin. Now here I was, 20 years later, too black for Snapchat.”
 
 - Y-Vonne Hutchinson www.technologyreview.com/s/602154/biased-by-design

22. Find your stress case

23. “Remember that “crisis” doesn’t have to mean a natural disaster

    or severe medical emergency. It can be a situation where an order has gone horribly wrong, or where a user needs information while rushing to the airport.”
 
 - Sara Wachter-Boettcher

24. Problems

25. 1. No clue who creating for Problems

26. WWAHD : what would a human do? “As you read

    aloud, pretend you’re talking to a real person and ask yourself “Would I say this to someone in real life?” Sometimes our writing makes us sound stodgier or colder than we’d like.”
 
 - Kate Kiefer Lee

27. 2. Create in a bubble Problems

28. None

29. 3. Narrow creators Problems

30. None

31. 4. No clear feedback channels Problems

32. 5. Experience left to design Problems

33. 6. Empathy theatre Problems

34. uxplanet.org/empathy-and-product-design-669d71236fb2

35. 7. Empathy pain Problems

36. At first glance everything looks fine, but it won’t stand

    up to scrutiny. As soon as such a website is stress-tested by actual usage across a range of browsers, the façade crumbles. - Resilient Web Design 8. Narrow testing Problems

37. Tips

38. 1. Bit by bit…slowly does it Tips

39. 2. Create a culture of compassion Tips

40. Create a culture of compassion 1. Exposure hours

41. 2. Empathy challenges Create a culture of compassion

42. 3. Testing by everyone on everything Create a culture of

    compassion

43. 3. Listen Tips

44. Listen 1. Support

45. Listen 2. Testing (again)… but not just you

46. 4. Embrace the stress cases Tips

47. 5. Know your stress cases Tips

48. 6. Gradual product loops Test Iterate Loop Tips

49. 7. Create journey maps Tips

50. Building for the stress cases

51. Thanks, any questions? Tammie Lister - @karmatosed speakerdeck.com/