I have been the incident manager on-call when AWS was down for hours while I worked at Dropbox. I was the engineer responsible for bringing back the mortgage broking systems at the National Australia Bank. I have been the manager responsible when entire datacenters went down impacting thousands of customers. I hope this deck will help you pick up some tips for how you can develop your resiliency. I've done formal resiliency training at the Resilience Institute, participated in hundreds of hours of on-call training, gamedays, chaos engineering experiments and disaster recovery tests over the years. It has all helped. This deck was presented at the Facebook Developer Circle in Melbourne, Australia on Jan 23, 2018.