LEGO SERIOUSPLAY

1. Thibault Milan Innovation Evangelist
2. LSP
3. LEGO® SERIOUS PLAY®
4. What’s LSP? Created by LEGO® Answer unanswerable questions Recognized by MIT, teached at ENA & Ecole Normale Manipulating 3D model with hands
5. How does it work? Always tailormade, never out of the box* A lot of planification ahead From 1 to 2 days
6. How to build your success? Hard Fun Sharing & Kindness Confidence & Trust in the method Diverse & representative team Dedicated time & space
7. Hard Fun? Start Your goal
8. I WANT A CHATBOT… … but what for?
9. 1. Model clients & their issues
10. 2. Model helpdesk missions
11. 3. Focus on which mission needs to be delegated
12. 4. Work together: Create a shared vision of the chatbot’s missions
13. 5. Reveal the link between the chatbot & the client’s issues
14. Frustrations are natural Model should be kept Team who attend the construction should stay on the project
15. Going forward Play the event on real time on the system Model links between clients issues & helpdesk missions Go back to the model & challenge it