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LEGO SERIOUSPLAY
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Thibault Milan
October 15, 2019
Technology
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LEGO SERIOUSPLAY
Thibault Milan
October 15, 2019
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Transcript
Thibault Milan Innovation Evangelist
LSP
LEGO® SERIOUS PLAY®
What’s LSP? Created by LEGO® Answer unanswerable questions Recognized by
MIT, teached at ENA & Ecole Normale Manipulating 3D model with hands
How does it work? Always tailormade, never out of the
box* A lot of planification ahead From 1 to 2 days
How to build your success? Hard Fun Sharing & Kindness
Confidence & Trust in the method Diverse & representative team Dedicated time & space
Hard Fun? Start Your goal
I WANT A CHATBOT… … but what for?
1. Model clients & their issues
2. Model helpdesk missions
3. Focus on which mission needs to be delegated
4. Work together: Create a shared vision of the chatbot’s
missions
5. Reveal the link between the chatbot & the client’s
issues
Frustrations are natural Model should be kept Team who attend
the construction should stay on the project
Going forward Play the event on real time on the
system Model links between clients issues & helpdesk missions Go back to the model & challenge it