the best • Bad UI/UX • No noti f i cations • Government has no incentive to be applied • They don’t have to notify (may not work) • Di f f i cult to understand • No format for each municipality 10
document • If there is a validation, you can con f i gure the appropriate information architecture by entering tags, categories, etc. “Difficult to understand” 12
based on the information you registered when you created your account ℹ • Understandable description • Same format • Writing close to an arti f i cial language (maintenance of Information architecture) Solution 14
• = you end up not know • Contextual and passive means of exploration 🅰 • Explore the best programs through talk with Civichat Not Search, EXPLORE. Why Chat Bot? 16
i elds • Sta f f can con f i gure the appropriate information architecture by entering tags, categories, etc • Writing close to an arti f i cial language (maintenance of Information architecture) • Simple and easy UI 17
Complete the process of recommending and applying for the program on LINE • Individual NumberʢϚΠφϯόʔʣ is on the authentication board • Designed to allow government services to be used both online and o f f l ine • Reduce the digital divide through OMOʢOnline Merges O f f l ineʣ by collaborating with local governments ⌁ • Converting information about the administrative system into open data • Opening up the API for development, research, etc 20