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Civichat - g0v Summit 2020 (English)

Civichat - g0v Summit 2020 (English)

"Civichat" brings you the best public welfare program in LINE.
Website: https://civichat.jp/
Twitter: https://twitter.com/civichat

高木俊輔 Shunsuke Takagi

November 20, 2020
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Transcript

  1. #g0vSummit2020 / Fri Dec 4 2020
    Civichat
    The government interface on Japan
    @Civichat

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  2. • Member

    • Problem

    • Solution

    • Demo

    • Future
    Today’s Agenda
    2

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  3. Member
    3

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  4. PM of Civichat
    • N - high school

    • CEO of Civichat, Inc

    • Product Management and
    Direction of Civichat
    Shunsuke Takagi
    4
    @tkgshn

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  5. Engineer of Civichat
    • N - high school

    • Director of Civichat, Inc

    • Engineer of Civichat
    Keigo Murata
    5

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  6. Engineer of Civichat
    • NIT Ibaraki Collge

    • Infrastructure Engineer of
    Civichat

    • Database Engineer of Civichat
    Hayata Yuge
    6

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  7. Engineer of Civichat
    • N - high school

    • Recommend Engineer of
    Civichat

    • ☺ of Civichat
    Yuki Takatsu
    7

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  8. Designer of Civichat
    • N - high school

    • Designer of Civichat
    Yuki Mihashi
    8

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  9. Problem
    9

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  10. Problem
    • People don’t know which “Public welfare program” is the best
    • Bad UI/UX

    • No noti
    f
    i
    cations

    • Government has no incentive to be applied

    • They don’t have to notify (may not work)

    • Di
    f
    f
    i
    cult to understand

    • No format for each municipality
    10

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  11. “No Notifications”
    • It's not enough for the government to devote resources to notify people

    • Much costly for people to do

    • Not automated ⚙

    • “The government interface" isn't on the digital
    11

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  12. • No format for each municipality

    • No validation on document

    • If there is a validation, you
    can con
    f
    i
    gure the
    appropriate information
    architecture by entering
    tags, categories, etc.
    “Difficult to understand”
    12

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  13. Solution
    13

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  14. • Noti
    f
    i
    cations

    • Recommend the best program based on the information you registered
    when you created your account ℹ

    • Understandable description

    • Same format

    • Writing close to an arti
    f
    i
    cial language (maintenance of Information
    architecture)
    Solution
    14

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  15. 15

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  16. • People can't search for a word
    they don't know

    • = you end up not know
    • Contextual and passive means
    of exploration
    🅰


    • Explore the best programs
    through talk with Civichat
    Not Search, EXPLORE.
    Why Chat Bot?
    16

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  17. Same format
    Validation on document
    • Validation to the
    f
    i
    elds

    • Sta
    f
    f
    can con
    f
    i
    gure the appropriate information architecture by entering tags,
    categories, etc

    • Writing close to an arti
    f
    i
    cial language (maintenance of Information
    architecture)

    • Simple and easy UI
    17

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  18. 18

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  19. Future
    19

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  20. Future
    To be a “the government interface” on Japan
    • Complete the process of recommending and applying for the program on LINE
    • Individual NumberʢϚΠφϯόʔʣ is on the authentication board

    • Designed to allow government services to be used both online and o
    f
    f
    l
    ine

    • Reduce the digital divide through OMOʢOnline Merges O
    f
    f
    l
    ineʣ by
    collaborating with local governments ⌁
    • Converting information about the administrative system into open data

    • Opening up the API for development, research, etc
    20

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  21. Thank you
    for listing
    You can see the website from
    there are QR code.

    And #Civichat on Twitter
    https://civichat.jp/

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