Civichat - g0v Summit 2020 (English)

Civichat - g0v Summit 2020 (English)

"Civichat" brings you the best public welfare program in LINE.
Website: https://civichat.jp/
Twitter: https://twitter.com/civichat

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高木俊輔 Shunsuke Takagi

November 20, 2020
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Transcript

  1. #g0vSummit2020 / Fri Dec 4 2020 Civichat The government interface

    on Japan @Civichat
  2. • Member • Problem • Solution • Demo • Future

    Today’s Agenda 2
  3. Member 3

  4. PM of Civichat • N - high school • CEO

    of Civichat, Inc • Product Management and Direction of Civichat Shunsuke Takagi 4 @tkgshn
  5. Engineer of Civichat • N - high school • Director

    of Civichat, Inc • Engineer of Civichat Keigo Murata 5
  6. Engineer of Civichat • NIT Ibaraki Collge • Infrastructure Engineer

    of Civichat • Database Engineer of Civichat Hayata Yuge 6
  7. Engineer of Civichat • N - high school • Recommend

    Engineer of Civichat • ☺ of Civichat Yuki Takatsu 7
  8. Designer of Civichat • N - high school • Designer

    of Civichat Yuki Mihashi 8
  9. Problem 9

  10. Problem • People don’t know which “Public welfare program” is

    the best • Bad UI/UX • No noti f i cations • Government has no incentive to be applied • They don’t have to notify (may not work) • Di f f i cult to understand • No format for each municipality 10
  11. “No Notifications” • It's not enough for the government to

    devote resources to notify people • Much costly for people to do • Not automated ⚙ • “The government interface" isn't on the digital 11
  12. • No format for each municipality • No validation on

    document • If there is a validation, you can con f i gure the appropriate information architecture by entering tags, categories, etc. “Difficult to understand” 12
  13. Solution 13

  14. • Noti f i cations • Recommend the best program

    based on the information you registered when you created your account ℹ • Understandable description • Same format • Writing close to an arti f i cial language (maintenance of Information architecture) Solution 14
  15. 15

  16. • People can't search for a word they don't know

    • = you end up not know • Contextual and passive means of exploration 🅰 • Explore the best programs through talk with Civichat Not Search, EXPLORE. Why Chat Bot? 16
  17. Same format Validation on document • Validation to the f

    i elds • Sta f f can con f i gure the appropriate information architecture by entering tags, categories, etc • Writing close to an arti f i cial language (maintenance of Information architecture) • Simple and easy UI 17
  18. 18

  19. Future 19

  20. Future To be a “the government interface” on Japan •

    Complete the process of recommending and applying for the program on LINE • Individual NumberʢϚΠφϯόʔʣ is on the authentication board • Designed to allow government services to be used both online and o f f l ine • Reduce the digital divide through OMOʢOnline Merges O f f l ineʣ by collaborating with local governments ⌁ • Converting information about the administrative system into open data • Opening up the API for development, research, etc 20
  21. Thank you for listing You can see the website from

    there are QR code. And #Civichat on Twitter https://civichat.jp/