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What If No One Was Forced to Do Scrum?

What If No One Was Forced to Do Scrum?

Forcing people to do things never works. Instead, change is a collective learning process, the generation and application of new knowledge. This presentation explores how Scrum can be part of a healthy process of change for an organization.

Travis Birch

March 27, 2018
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Transcript

  1. What If No One Was Forced to Do Scrum?
    @xroadstree
    Travis Birch

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  2. @xroadstree
    Scrum

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  3. Thou Shalt
    @xroadstree

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  4. @xroadstree
    The Need for Change
    Our customers are
    dissatisfied.
    Let’s reorg around
    Scrum Teams.
    Scrum teams aren’t
    solving all of our
    problems.
    We need to focus on
    making teams more
    effective.

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  5. @xroadstree
    Install Scrum
    We need to improve.
    Let’s install Scrum.
    Scrum fails to
    install.
    We must be doing it
    wrong.

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  6. @xroadstree
    Leadership Change
    To improve our
    business, leadership
    needs to change.
    Servant-leadership!
    Empathy,
    encouragement,
    cheerleading, hugs.
    Our service delivery to
    our customers is not
    fit for their purpose(s).

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  7. @xroadstree
    Understanding Customers

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  8. @xroadstree
    Understanding Customers
    Our customers are dissatisfied.
    Let’s do something about it.
    Customer focus / Service-Orientation

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  9. @xroadstree
    What We Do for Our Customers
    Highly complex and
    difficult to manage
    ?!
    Sense our
    Customers’
    Needs
    Fulfill our
    Customers’
    Needs
    Respond to our
    Customers’
    Needs
    !

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  10. @xroadstree
    ?! !
    What We Do for Our Customers
    Highly complex and
    difficult to manage

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  11. @xroadstree
    ?! !
    What We Do for Our Customers
    Highly complex and
    difficult to manage
    $$?!!
    $?
    $$?!
    $?!!!
    $$$?!!!!
    $$?!

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  12. @xroadstree
    ?! !
    What We Do for Our Customers
    Highly complex and
    difficult to manage
    $$?!!
    $?
    $$?!
    $?!!!
    $$$?!!!!
    $$?!
    FEELS LIKE A BIG PROBLEM
    !

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  13. @xroadstree
    Big Fix
    We are losing market
    share to our younger,
    faster, cheaper
    competition.
    Let’s go Agile.
    Huge “transformation”
    J-curve: deep, long,
    expensive, painful.
    We must have the wrong people:
    complacent, not aligned.

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  14. Performance
    Time
    Recovery
    Cost
    Change Agent gets fired
    Big Change
    Resistance

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  15. @xroadstree
    Big Change with Humans
    Our business is
    struggling.
    Let’s force our people
    to change.
    People resist
    change.
    Resistance causes
    change failure.

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  16. @xroadstree
    How Change Really Works
    Beliefs &
    Assumptions
    Strategy or
    Method
    Goal
    Change in course of action
    expected to achieve initial
    goal.
    Change in course of action
    decided by rethinking the initial
    goal and reevaluating beliefs and
    assumptions.
    Single Loop Learning
    Double Loop Learning

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  17. @xroadstree
    How We Get Better
    We want our services
    to be fitter for the
    purposes of our
    customers.
    Let’s do something
    about it.
    Try something small
    and safe to fail/
    rollback.
    Did we improve as
    expected?
    Highly
    complex and
    difficult to manage.

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  18. How We Really Get Better
    Time
    Performance

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  19. @xroadstree
    Self-Organization
    One of the small change improvement
    experiments can be a team trying Scrum.

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  20. @xroadstree
    Self-Organization

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  21. @xroadstree
    To Scrum or not Scrum?
    If there is anything in the Scrum Guide that you
    are not doing, then you are not doing Scrum.
    So what?
    Hint: It’s not about Scrum…

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  22. @xroadstree
    Let’s Do Something About It
    Focus on customers and what they care about, rather than on
    teams and how they are working.
    Let people truly self-organize.
    Encourage small organizational learning experiments.
    Beware wholesale change; people get hurt, resistance is the
    primary cause of change failure.
    Learn from/with others, think for yourselves.
    Uncover better ways…

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  23. @xroadstree
    Dialogue
    Travis Birch | Partner @ Berteig | Management Consultant & Trainer
    www.berteig.com | www.linkedin.com/in/travisbirch

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