DL2022 Carolyn Pearce - Leading with feelings

One of the biggest challenges for design leaders today, is creating cultures of trust & authenticity that allows people to thrive. Feelings are the most under-utilised tool we all have to shape culture. Carolyn will explore through her own experiences, how acknowledging and utilising feelings has guided her & the team at Creatable to create more impactful experiences for our people and our users.

Transcript

1. DESIGN LEADERSHIP SYDNEY NOV 2022 Leading with THE POWER OF EMOTIONS AT WORK feelings
2. Carolyn Pearce Head of Design at Creatable CREATABLEFUTURE.COM
3. A BETTER FUTURE IS CREATABLE
4. Skill development framework Creatable help teachers build the skills students need to thrive in life after school. © 2022 CREATABLE PTY LTD. ALL RIGHTS RESERVED
5. "Shared patterns of behaviours & interactions, cognitive constructs, and affective understanding that are learned through a process of socialisation.” These shared patterns identify the members of a culture group while also distinguishing those of another group.* *REFERENCE: Center for Advanced Research on Language Acquisition at University of Minnesota 5 Think Act Feel
6. Dr Henry Cloud – Integrity: The courage to meet the demands of reality "When a person travels through an organisation, 
 they leave a 'wake' behind in these two areas: 
 task & relationship. - What did they accomplish? - How did they deal with people?
7. In the beginning…
8. FEELINGS WHEEL ORIGINALLY CREATED BY DR. GLORIA WILLCOX IMAGE BY CALM
9. FEELINGS WHEEL ORIGINALLY CREATED BY DR. GLORIA WILLCOX
10. Feelings at work need a reframe
11. We’ve been socialised to limit emotions at work Work life Personal life 👩💻 👩
12. Brené Brown – Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead “Connection is why we're here. We are hardwired to connect with others, it's what gives purpose and meaning to our lives, and without it there is suffering.”
13. A necessary overlap PURPOSE VALUES EXPERIENCE Work life Personal life
14. Project Aristotle After studying 180 teams. The researchers found that what really mattered for a team to be e ff ective was less about who is on the team, and more about how the team worked together. REF: https://rework.withgoogle.com/print/guides/5721312655835136/ “What makes a team e ff ective at Google?
15. Utilise feelings at work 3 KEY LEARNINGS THAT HELPED ME
16. Create the space for feelings to influence KEY LEARNING 1
17. ENERGY TIME Output focused - Too busy to feel
18. Impact focused - Create space to feel ENERGY TIME
19. Curious Purposefully question understandings to reconcile existing & new information KEYWORDS Discover, investigate, question, inquire, test, learn, logical, rational © 2022 CREATABLE PTY LTD. ALL RIGHTS RESERVED.
20. Reflective Awareness of context, and adjusting behaviour to utilise surroundings. KEYWORDS Contextual awareness, self-perception, 
 active listening, emotional intelligence, 
 evolving behaviour, observant, 
 awareness of others © 2022 CREATABLE PTY LTD. ALL RIGHTS RESERVED.
21. Influential Intentionally impacting others to shape the way people act or how things work. KEYWORDS Persuasive, compelling, deliberate, con fi dent, intentional, well-timed, clarity, communication © 2022 CREATABLE PTY LTD. ALL RIGHTS RESERVED.
22. Connection improves project outcomes KEY LEARNING 2
23. 🧑💻 Javed
24. Compassionate Sympathising with others & wanting to alleviate their su ff ering or problem. KEYWORDS Kind, caring, thoughtful, altruistic, empathetic, eagerness to act © 2022 CREATABLE PTY LTD. ALL RIGHTS RESERVED.
25. Imaginative Creating something novel that achieves an intended purpose. KEYWORDS Inventive, creative, contriving, resourceful, outcome focused, purposeful problem solving. © 2022 CREATABLE PTY LTD. ALL RIGHTS RESERVED.
26. Feelings drive performance KEY LEARNING 3
28. Worthy goals Goals are a target to accelerate learning A worthy goal is a goal worthy of your commitment, worthy of your life: - Taps into deep personal motivations - Connects to team & company priorities - Raises the bar on how you learn Worthy Goal WORTHY GOAL FRAMEWORK CREATED BY MICHAEL BUNGUY STANIER Thrilling Daunting Important
29. Thrilling What gets you out of bed in the morning? This aspect talks to your: - Strengths - Capabilities - Values If it's not thrilling, you'll burn out or lose motivation quickly Thrilling Daunting Important WORTHY GOAL FRAMEWORK CREATED BY MICHAEL BUNGUY STANIER
30. Important Is your goal connected to the bigger business picture? This aspect talks to your team/business: - Needs - Goals - Values If it's not important, you'll be working on a self-centred goal that doesn't impact the team or mission Thrilling Daunting Important WORTHY GOAL FRAMEWORK CREATED BY MICHAEL BUNGUY STANIER
31. Daunting Is it challenging but doable? This aspect talks to stretching your: - Develop knowledge/understanding - Build capability & skills - Create new experiences If it's not daunting, you'll stay in your comfort zone and risk becoming complacent. Thrilling Daunting Important WORTHY GOAL FRAMEWORK CREATED BY MICHAEL BUNGUY STANIER
32. Perseverant Knowing when to keep pushing past di ffi culties and when to adjust or pivot. KEYWORDS Resilient, committed, balanced, evidence-driven, open-minded © 2022 CREATABLE PTY LTD. ALL RIGHTS RESERVED.
33. Dr Henry Cloud - Author of Integrity: The courage to meet the demands of reality “Just as we leave the effects of our work behind in results, we leave the effects of our interactions with people in their hearts, minds, and souls.”
34. Thank you DESIGN LEADERSHIP SYDNEY NOV 2022