Leading a Feedback Culture in Design Teams

Leading a Feedback Culture in Design Teams

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UXAustralia

May 14, 2020
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  1. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a De Leade T da , 14 Ma 2020 Ca i ned b : Rebekah G le i ch & Ke ie C ke
  2. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 63 STEVE BATY: Thank b h f j ining . I can ee lide and I can hea , Sa ah. Keegan, if an a me hing. KEEGAN LUITERS: Hi, S e e. STEVE BATY: I can hea a ell. Enj . SARAH STOKES: Thank , S e e. J bef e e a , Keegan and I, a can ee, e' e n in he ame m if ee me l king meaningf ll a he came a i ' beca e I an Keegan change lide . And I hink, al , j n e ha ill n ice a fe heme c ming h gh f m all f he hing e' e lea n hi m ning. S i ' a game f he heme a ell. S da e' e g ing alk ab leading a feedback c l e in de ign eam and hi i a eall ke hing. S kn ha a ing if i i n' b ken, d n' fi i ? Well, feedback i b ken and i need fi ing. In a ecen Gall e , nl 26% f h e e ed aid ha feedback im ed hei e f mance. A indi id al , de ign eam , e le deli e ing d c , e need he feedback h i e, e need feedback lea n and de el . S ha can e d ab i beca e e need d be e ? Fi f all, I'm g ing hand e Keegan define feedback. KEEGAN LUITERS: Thank , Sa ah. And e ha e en m e im an l , e' e g ing a k define feedback. We' e g ing make hi a c n e a i nal a e can and and ee ha hink f feedback. S if can, n hi de ice n an he de ice, j m n men i.c m, e ha c de, 72617, and hen e ill ee ha he e le in hi c n e a i n hink hei feedback i . And a e ill di c , ha
  3. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 64 hink feedback i g ing make a big diffe ence h e i and h i can be beneficial and hel eam . S he e' h ing. SARAH STOKES: A e e all ed ake a a ell? KEEGAN LUITERS: I'm e e can. E cellen . I'm lea ed ee ha fi e n e. Fi l beca e i ' a e n e and, kn , ne e kn if i ' g ing k n il he fi ne' d ne. S feedback i an in i a i n. Tha ' a l el defini i n. Le ' ee ha he e le a e hinking. C llab a i n, eac i n, like a and i ch, la e ed, gi ing, and ecei ing. A ela i n hi . C i ical, i i e, nega i e, ini n . An ini n. Feedback and ini n. I ' a l . I l e me f he e. B ilding n c en idea . I ma n ee e e ne' a m e and m e c me in I a l gi e if I d n' ee a ic la ne. An hing ha all gain an in igh and adj c e. S nd imila he ne e'll be ing. H ne . S ecific, mea able g al . C i ici m. A challenge. Unbia ed e n e. Th gh ca i n. C i i e and im emen . S me eall in e e ing e n e and I hink can al ee he e me heme in e m f he heme. I h gh , a men i ned ha , Sa ah, I h gh i ' babl a e g d c d f heme ing, I'd imagine. SARAH STOKES: Ye , ha ' e. KEEGAN LUITERS: The e ill be me heme and ill al n ice me f he di e i hich i eflec i e f a l f ha f ff. S h gh ca i n, i em can ac i n, nbia ed e n e, eall in e e ing hink ab he he feedback i al a nbia ed. Feedback i mi ed. S he e' l f diffe en e n e c ming h gh he e.
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 65 We' e had ab 40 diffe en ne he e, and e n f ene g back a e n. Fan a ic ff he e. We c ld end babl he h le ime ing define ha i i . C i i e i ne f he ne I'm eeing he e. And I hink i ' im an f a c le f hing . S fi l , f a ecia e h define feedback. Tha ' g ing infl ence he a ha e feedback. And al he a ha e a e ing feedback and le me j - hi i m fi e . We' e back. Thi i he defini i n ha e a e ing. We a e ing feedback a inf ma i n ha hel im e e f mance. Tha a imila me f he defini i n ha had. I a diffe en me f he defini i n ha had. All f ha i fine b f he e f da ' c n e a i n, hi i h e' e ing i . And hi i diffe en im l limi ing i e bal feedback, c i i e, elling e le hen he ' e ng me hing like ha , i ' a diffe en a e i and i al mean ha in hi c n e , feedback i all f he ime. S e' e ecei ing feedback f m l f ce all f he ime. I'll f en eak leade and a emembe hen e en he ffice, h e da hen e en he ffice, he e le ha l ked a and aid hell . Tha a feedback. O didn' l k a and a ided e e c n ac and didn' a hell , i ' feedback. I ' all inf ma i n and i ' ing im e ha ' e g achie e. S ha ' he f ame e' e ing a nd feedback and e'll kee c ming back ha h gh he c n e a i n. SARAH STOKES: I hink i ' al h n ing ha i i e feedback al hel im e e f mance beca e kee d ing ha k . S i ' n j nega i e Nanc .
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 66 KEEGAN LUITERS: Yeah, in b ad e m i ' im ing e f mance i ha ' king ell and le ' d ing m e f i and ha ' n king le ' d me hing diffe en . Thi i me. I a f ai ing f . SARAH STOKES: S , n , hi i . KEEGAN LUITERS: S a in he c n e a nd Sa ah and I and h e' e he e eaking i h . Thi i , g ad a ing f m ma e f b ine c aching ab 18 m n h ag , he Uni e i f W ll ng ng. We en h ee ea e l ing c aching, ha i i , ha i mean and h i can be a lied and he e' l ha e ha e lea n f m ha and ne f he hing , I g e , ha e lea n i ha he di e e a lica i n f c aching, c aching i - can define c aching a a i ed elf- eflec i n, a a f hel ing ei he indi id al g eam eflec f hem el e and l f e f e i n and ha f hing. Feedback i a h ge a f ha . Wha ike me i he a ha c aching ge a lied. Pe le e i in ale le , he e i in e e nal c ache , he e i a in e nal c ache , he e i in leade hi le , and ha I' e n iced m elf d ing i ing he e inci le in all a ec f m life. I e i a a a en , a a h band, and a a ma e. I'm n icing h e f eflec i n and I hink ha ' kind f an in e e ing a c n ide h c aching i a licable. SARAH STOKES: Yeah, and I g e , like a , i ' made me babl a be e a en beca e, kn , i ing d n and li ening child a he han j dging hem elling hem ff. An a , ba ed n he e ea ch in he bjec f feedback in
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 67 de ign eam , hi i he e i n ha e came an e da . H can feedback a l in c aching inci le im e de ign eaming? S I'm n e he he eaming i a d b e belie e being a eam h ld be a e b beca e eam need d ff ge he , he need k ge he , and eaming enca la e all h e hing ha eam h ld be d ing ell im e hei e f mance and h he enj being ge he . KEEGAN LUITERS: Teaming i a d. Am Edm nd n ha a b k called Teaming. The ne bef e Fea le O gani a i n. SARAH STOKES: Tha ' h kn ing. I g e e' e nl g , kn , le han 45 min e c e hi bjec b c ld d a PhD n hi and he e e e l ad f abbi h le e c ld g d n. If ee mi ing a abbi h le i ' beca e e had a f c ed. S , I g e Keegan and I i h diffe en backg nd , b ing a i a ec hi c n e a i n. I' e g e 20 ea ' e e ience in de ign, h man-cen ed de ign, digi al de ign. I' e been a leade f de igne f man ea . I' e ked in de ign eam and hen m e ecen l in he a fe ea b inging he c aching ha and, kn , a ing ha ne le a head f de ign a D main n M nda , i ' a big ime. KEEGAN LUITERS: M e ec i e, and ha I b ing hi i , I n a ac ice ha i lel a nd hel ing leade , eam and gani a i n ake a delibe a e a ach eam e f mance. S a l ab ha eaming ha Sa ah a alking ab . S m ing a a f m hi en e ha , kn , h ing ha d- king, alen ed e le ge he i g ing be en gh c ea e me hing g ea , ha he e' me a ache
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 68 ha e can ake ha ill k, ha ill hel d be e k ge he . S m e e ience i ac ec . S I ha e clien in c n c i n, in financial e ice , in g e nmen , in n ng e nmen , all diffe en ange and I' e g a ing backg nd a ell m elf. S I' e been able l k a eam in diffe en e ing and I hink I can b ing ha k ac eam and he le f feedback in eam and h im an ha i . And hen e c mbine, a e' e al ead ched n, h c aching ha infl enced b h f he e a ec and a ic la l ha in e ec i n be een de ign and eam . SARAH STOKES: Keegan and I ha e diffe ing ela i n f feedback. I'm he ic ide, hich i ha d e n' kill make nge , he ea Keegan i he f e n h ea feedback f b eakfa and i cham i n ab i . We ch e hi bjec beca e i ' me hing eall im an b f man f e find a le el f di c mf ab i . Ba ed n a i defini i n f feedback, i ' in e e ing hink back e e ience f feedback. S I ld like ma be d a bi f a h gh e e imen and hink back e ime, e ha ea l n in ca ee , ha e e ience ick f i h gi ing ecei ing feedback and hile ' e hinking ha h gh, I'm g ing ha e me f m e e ience . S I a ac all emembe ing ne hi m ning f hen I g la ghed a beca e I c ea ed an anima ed GIF called Sa da Nigh Fe e he m ical and he e le I a h ing i h gh i a a bi b cene. Tha a emba a ing and h cking. I' e ha e e le ell me m de ign a d mb and an he ne a ing I ha e ha de ign. S h e ne ha ick a e he ne he e ' e in a m, n n d n' kn h c me back h e hing beca e he feedback a n' c n c i e i a an em i nal m men .
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 69 Fa f a ding, a bi , a a ime a a leade I came back f m lea e and a e ec ing m eam deli e a he end f a l ng jec . When he h ed me ha he 'd d ne, i a clea l n in a lace i needed be. S a he han gi ing hem feedback in he adi i nal I gi e me hing, g a a and d me hing, ma be I a ela ed and I a feeling en-minded af e he h lida . I a d n i h hem and a ked hem h he e e feeling ab he e e e hing a a . And f m ha in e e e able ha e a dial g e ab ha he fel needed ha en. The e e nc mf able, . B ilding n hei eng h a a eam, e e e able ge el e f a ick i a i n and i a he diffe ence be een e le g ing h me c ing and e le g ing h me i h a lan. S , ha ' eall he e feedback h ld be. KEEGAN LUITERS: Sa ah ha ed ha i h me bef e and I l e h , Sa ah, i a ha e e e alking ab bef e, a l ing h e inci le f c aching b ing he face he inf ma i n ha a ef l he e. I a al ead he e, he i n ell hem ha h gh a ng h he c ld e nd be e a he e and a ailable b he idea f a king e i n and I hink i ' eall in e e ing idea f leade c n ide h migh e e e i n elici feedback a he han deli e i . S ha e ha e been a king e n Men i i hi : Thinking ab mem ie f feedback, h ld ca eg i e m f feedback mem ie ? We' e g a fe e n e he e al ead . Thi ill be an in e e ing e e ience a ch he e ba g n . SARAH STOKES: Y ' e g ne back he hing.
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 70 KEEGAN LUITERS: The e e g . Le ' a ch hi f a li le bi l nge . We ha e 40 e nden he iginal ne e'll ee if e can ge a nd he e. SARAH STOKES: I hink i ' in e e ing beca e I' e made he a m i n ha e le ha e g bad mem ie f feedback b ma be ha ' j me. KEEGAN LUITERS: Yeah, and I hink hi i g ing be a f he hing ha e alk ab . F m ha I can ee, I ill ha e ee e m m ni he e b iefl , m e le a e l king a , j e half a e a ing i ' g d, he ca eg i e hei e e ience a g d. Ab a hi d a e a ing n g d and indiffe en in he middle he e, hich i fa cina ing. Again, I hink hi i an in e e ing in kn f elf, kn f elf ha ' ela i n hi i h feedback? Sa ah aid I ha e a m e i i e ela i n hi . I'm n i e he e. I'm king n being a bi m e Zen i h feedback and j acce ing i f ha i i i being able e i a inf ma i n b I ill find m elf ge ing e defen i e a nd feedback a l f he ime. And ha end be ne f he eal limi e f feedback. Thank f ha ing ha . Bea if ll 55-25-20 a nd he h ee and j e half f hink ha e e ience f mem ie f feedback a e i i e, hich i e diffe en m f he c n e a i n ha I ha e. And le me e a ill a e ha and le me make e I ge back hi . He e' m belief, ha feedback ha a eal b and blem. A me ne like me h l e feedback and he idea f feedback and kn h im an i i in ellec all ha e feedback, he e' a i k ha I
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 71 n and if ' e in ha 55%, a li le bi e 55%, I hink i a in he end, ha hink ha ha e i i e c nn a i n f feedback, hi migh be eall ef l f kn . I a a ing a a h el in Melb ne a fe ea ag and I a checking and I aid he e n behind he de k "Y l k like ' e in cha ge, can I gi e me feedback?" And ha he did, he e ed f m behind he de k and he he hand bind he back and e ha mm ning B ce Lee, hinking ab being a e me hing like ha , he a f c ea ing hi i i n a if he a ab be a ma ial a i nched in he g . She a f j b acing he elf f hi inf ma i n. A hich in I aid he "L k, hen m a i a i ed he e, b he ime I had aid f m a i, me ne had g m l ggage f he b . B he ime I g ece i n, me ne a ai ing i h m l ggage, i h m m ke . And i a j a fan a ic a m a and e e ince hen he f d' been g ea , e ice ha been g ea and he g m" and I alked ab all he g ea hing ha had ha ened e h e h ee da ha I'd a ed i h hem. B ha ' n ha he had e ec ed. She ha hea d hen I aid, "Can I gi e me feedback", "Can I ell ha ' ng? Can I ell h and eam ha e made mi ake and ffed ." And I hink hi i eall in e e ing and ef l f kn . I'm king n n ing feedback a l f he ime and ing h a e like "Can I ell me hing ha I hink migh be hel f l? Can I in me hing did eall ell he e?" And h e kind f c n e a i n a e eall hel f l. If ha e me ne h i en and ece i e feedback, kee ing ha e m b migh need eb and i beca e me e le hen a hem "Can I gi e me feedback? Le me ell
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 72 ha ' e d ne ng", he ge defen i e and defen i ene make n able li en he inf ma i n ha e' e ge ing hel im e e f mance in he f e. SARAH STOKES: I find a ing me ne in m eam "Ha e g ime f a cha " fill hem i h e . I migh be ha I an ha e a cha and ake hem f a c ffee, b , n . KEEGAN LUITERS: Tha ' ha ge f being a an leade , Sa ah. SARAH STOKES: I kn , i ' e ible. OK, j alking ab he le f feedback in de ign eam and if g G gle, i ill e m ch c me i h c i i e , kn , e en ing a h ca e , being ha ne e n in he m h ing me hing f , kn , feedback. S ha ' ha e hink ab b i ' a bi m e han ha . S ha e d a de igne i e i ible and f m, kn , f m a e igh a he beginning, hen e d e ea ch, e le ha e an ini n n am le i e he alidi f finding igh he end hen e kn li e, i ' e i ible again and e e ne ill ha e an ini n. I' e hea d me ne a m 17- ea - ld n c ld ha e d ne be e . Tha kind f hing. If m f he , hen, eall , he le f feedback i m ch m e in de ign eam m ch m e e i ed a nd he h a he han he ha . S i ' eall im an f e le in de ign be g d c mm nica , be a a e f he li ic , be able be e ilien and ackle challenge , manage akeh lde , na iga e he li ic f he gani a i n in de ge he g d c me . S ha ' ha e' e eall alking ab hen e alk ab feedback in de ign eam and i ' babl me hing e d n' d en gh, hich i he beha i a he
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 73 han he de ign e . KEEGAN LUITERS: Sa ah and I e e di c ing ha hi migh be a eall ef l ac i i and c n e a i n ha e i h eam a nd he e feedback migh be ef l in eam , he e migh be able a l i . The e' he b i , kn , ini ial e n e, OK, i ' g ing be in he c i i e ce . I ' g ing be hen e en de ign akeh lde b ha el e and he e el e migh ha be a hel f l and ef l a f eam e f mance? Wha I find i h he eam ha I k in, i ha he be e eam ge feedback, he be e he ge a feedback. If ' e d ing ell in he a f eam' e f mance, ' e al likel ha e - he ' e babl g ing gi e and ecei e be e feedback h gh he c i i e ce . I ' f a - a ee he e. SARAH STOKES: I hink he he hing hink ab a ell a a leade i en iall if e e n hi an n m l , migh find ha ha e a blind ab he e feedback need li e. And he he hing i , if hi i he e i h ld be, h ell a e e d ing and ha d e need d m e f? S , eah. KEEGAN LUITERS: We' e g a li le k hee e' e g ing ha e i h e le. Thi i ne f he h ee ac i i ie e' e gge ing migh be able i h eam . SARAH STOKES: S hinking ab he d n ide f feedback. The e' n ch hing a n feedback. If ' e n g ing an feedback ' e g ing n ice ha ' ha ening a nd . If me ne' ign ing , i ' all da a can ake n a feedback.
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 74 B hen he e' , kn hen ha e gi e me ne feedback and ' e an ea l leade and ha e be f l , f l beca e d n' an h hem, ha feedback ma n be aken nb a d i ma be c nf ing. I nd like ' e a ing me hing g d, me hing bad, me hing g d, I'm nl hea ing he g d bi and he call ha a g d/bad/g d and ich a hi and ich and i d e n' k beca e e le nl emembe he g d bi need be n c nf ing. On he he end f he cale i he di ec . Keegan ke ab defen i ene ea lie . A a en l hen g in he fligh figh m de. S am gdala fi e and e can' emembe . S if deli e me hing di ec l i n' be ecei ed in he a i h ld be decei ed. KEEGAN LUITERS: Y ' e l king a me meaningf ll . SARAH STOKES: I am. If he e' e feedback in a eam, hen he e' l f bad hing ha ha en. I ' he i e f c llab a i n and ge e i ance, mi alignmen . Pe le a e defen i e ab ha he ' e d ing. Pe le bec me dem i a ed and he d ing hei k. S ng feedback c l e i like a i ci cle. And bef e e ge in ha ha i ci cle l k like, he e a e me a ha e can deli e feedback in a a ha i a bi m e ala able. S deli e ing feedback in a imel a hen i ' needed i a eall g d hing d . Being h ne , ha ' e a ing i e and i ' e idence ba ed, i ' nbia ed, a meb d gi ing he feedback, ha e a hink ab ha bia e migh be b inging ha c n e a i n. I ' ac i nable. S ha deli e , i ' ea nde and and ac n, i can
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 75 be d ne. I ' ef l, i make en e. I b ild n ha ' e d ing. Then l f g d ff ha en . If a eam i c llab a ing, a f m, em a h . If k ge he n hing and ha e ni ie gi e and ecei e feedback i h ing he d "feedback", de el a g h mind e and c me a e aligned. The e i a d n eam c ea i i ha a ha if he e' an en c l e f feedback and lea ning, ha eam a e m e c ea i e and I hink ha a me hing imila he ch l gical afe ff e hea d ab . S if an a e ecen l ee ha f m ela i n hi and he ke hing ha came a he abili gi e and ecei e feedback. S he abili gi e me ne iden ifie i e a e n hing and ha e an en dial g e, a me hing ha eam eall al ed, a ic la l ac f nc i nal eam . KEEGAN LUITERS: I hink in e m f heme and ne f he hing ha kee c ming he e i h he e a e all in e ela ed. A g h mind e hel a nge feedback c l e and a nge feedback c l e hel e le ad a g h mind e . Y can babl ee a l f h e hing , he hel feed in each he and I hink ha ' ne f he g d hing ab feedback a me hing f c n i h eam i i ' me hing ha hen i ' g ing ell, i indica i e ha he e' a n mbe f he hing ha a e g ing ell, i ' n g ing ell in i la i n. Le ' j m in and g in hi d ac i i and hi d Men i me e ac i i . He e e g . And a k hi , ge an e he e e i n . F eam a he m men , h im an i feedback eam' e f mance and h g d a e a i ? Le ' ha e a l k a ee he e el e and he e he g hem el e . Thi i an in e e ing ne a ch in eal ime. And a ' e d ing ha ,
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 76 de ending n he e l k, he e' a cl e f ming a d he igh -hand ide he e. Ha e a hink ab ha migh d de ending n hich ad an land in. The e' n - ne in he lef e . We'll end a bi m e ime n he igh -hand ide. B if, f e am le, e e, a feeling like ' e in he lef , ' e g d a feedback b i ' n im an , I'd be hinking ab h can de l ha ca abili . The e' a h le b nch f he eam ha a e hinking ha hi ff i im an and ' e g d a i , hink ab he a ha migh be able de l ha ca abili i hin eam and hel d i e e f mance and ha e ha c n e a i n i hin eam. If ' e igh , he e' a fe e le i ing igh , e' e hinking ab h d de el ha feedback c l e? Thi i n a ic. J beca e ' e g a g d feedback c l e da d e n' mean ha in 6 12 m n h ha ' g ing be he ca e. If can nde and ha ' e d ing and ha a e he hing ha a e hel ing d i e he ng feedback c l e, and ha ha a e he c me f ha ng feedback c l e ha ' g ing hel a in ha igh c ne . An he i i each i , each he eam ab hi . T hel he beca e hen ne eache , lea n, ha h le idea f if ' e g eam membe h a e g d a hi , le m delling i and ha ing i i hin gani a i n and akeh lde , he ge nde and ha he im ac f i i , he ' e e e iencing i and nde anding i m e and ha ' a g ea a de el ha ca abili i hin eam and i im e he feedback ha eam ill ge a ell. If a e b m lef , he e' me e le h a e b m lef , I hink he e' ne e le h a e b m lef , if ha ' he e a e, and if ha ' l he e a e, hen d n' need d e m ch. S if a e n e g d a me hing ha i n im an
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 77 , ha ' c m le el fine and he e i n i OK, ell, if a e he lie he e, ha make i a i n - i d e n' mean ' e ng, i ' ab nde anding h ha i he ca e f and if ha ' g ing emain he ca e f . S feedback i ha d k and b ilding a feedback c l e ake eff and if i ' n g ing be al able i make en e n in e f he ime in i . If a e b m igh , if hi i im an b i ' n he e an i be, hi i an ni f ake a delibe a e a ach in a l me inci le ha make hi k. I ' n g ing ha en - i ' g ea ge he in he e i ' im an , b ' e g d me hing ab i . I ' like me and m heal h. I kn i ' im an , I h ld be e e ci ing be e and I h ld be ea ing be e b I'm n . I' e g d me hing ab i . I ' ha delibe a e a ach and ha ing a lan and ha e' e g ing ha e i h f m he e n in a e a h le b nch f hing ha migh be able d hif ha . Thi i he hi d f e e ci e ha e ec mmend ha e i h eam and can e me hing like hi can d i in m e anal g e a h e e ld like . B he c n e a i n f he e e i n i eall hel f l ge a en e f ha e le hink f feedback, h he migh ee he im ance f i and h he hink i ' g ing ell n i hin eam . An hing an add, Sa ah? SARAH STOKES: N . KEEGAN LUITERS: E cellen . Le ' ee if I can ge i back. Ye . S , hen e each e le and hen I each e le ab feedback in hei eam , i ' a bi diffe en ha a l f e le e ec . M f he ime, again, if l k he a e le alk ab feedback and ha leade need d ab feedback i ' h gi e feedback. H d I gi e be e
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 78 feedback? H d I deli e feedback? Sa ah' ken ab he hi and ich, i ' n ec mmended, n a ec mmended. The e' a ange f diffe en a ha can gi e feedback and, e , ha i im an . I ' defini el an im an a f i . B hi i he e ence ha I each and I enc age eam ad and ecificall leade ad in e m f de el ing a feedback c l e. I i fi eek, hen ecei e, and ea n he igh gi e. S I'll alk h gh ha . S eeking, ha ha mean , i ' ac all ab a king f feedback. If hink i ' im an , i ' le m delling and dem n a ing i . One f he hing I like a e le, i ' n e effec i e ell a e le ela . Tend n k. S I' e ied i i h m da gh e , i d e n' k e ell. The be a ha e me ne ela i be calm. If an e le eek feedback, need eek feedback. I ' e , e diffic l , and I hink e e e eaking bef e, eake bef e ha e been alking ab he im ac f le m delling. Seeking i ne f he g ea a le m del feedback. Kee ing in mind h migh d ha , he e a e me gge i n a nd ha . Wha a e e d ing ell? Wha c ld e be d ing be e ? Ha e g an in f me? H m ch - ha d e end m ch ime n? Th e kind f hing a he han a ing "Ha an b d g an feedback a he end f he mee ing?" The e' a can in i e feedback ha i m e likel ge he inf ma i n ha ' m ef l and ' e le m delling a f ha hink i a g d a d hi . SARAH STOKES: S in e ea ch, he e a ne n he le f feedback ien a i n hich mean h m ch manage al e feedback and h e manage h al ed feedback f hem el e e e ie ed a be e c ache h gh he em l ee ' e ce i n . S , again, i ' ha
  18. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 79 i al ci cle. And n ice h all he e e i n a e en e i n . Ha e g an feedback f me, d e n' eall in i e a c n e a i n. KEEGAN LUITERS: E cellen . And hen, af e ha e gh feedback and ' e c ea ed a f e le gi e feedback, a g ea a h feedback d n ld be be defen i e. Thi i h I did ha . Y ' e g ecei e i in a d c i e and c n c i e a a ell. The ke hi , I hink, i ela i n hi i h feedback. If can l ge he in he e a e li ening and g a ef l f he inf ma i n ha hel im e e f mance and dem n a e ha ha ' ha 'd d , hen ' e eall alking he alk he e. Y ' e h ing e le ha hi i ha e can d and hi i ha ha en hen e ha e feedback a nd he e. We ake i nb a d, e hank e le and, OK, ' e gh , ' e ecei ed and hen ' e in a i i n he e can gi e he feedback. Y ha e an ni ha e he inf ma i n and a k h e e i n ha b ing he inf ma i n ligh ha a e ef l f e le. S a e e e e a ing hi , e f nd a e f m B ene B n and e c ldn' ha e aid i be e han he e' e n g ing . The e a a lag n an click . Thi i e, e d n' an be he leade ha a h ld d hi , I'm n g ing b h ld f e. I j d e n' k and a ic la l i h feedback ha e an i lne abili . "I'm ggling i h hi . I hink I c ld d hi be e . I'm ggling i h hi . Thi i g d e c ld d m e f hi ." Telling hem i ne hing b h ing hem i a fa m e e f l a f d ing i . SARAH STOKES: S I f nd hi diag am and i a i led c aching in a n hell and i ' f m he b k Tame Y Ad ice M n e , and I a
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 80 l king a i and I h gh , ell, ac all c ld a l hi c cle feedback. Bef e e ge in i , j cla if , hen e alk ab c aching, e' e n alking ab men ing gi ing ad ice elling, e' e alking ab a king e i n f he e f elf- eflec i n. S I'm j g ing g a nd hi c cle and hen alk ab i a bi m e. S in a feedback c n e , a k he e i n and n a fake e i n, a eal ne ha ac all an an an e and h . N , alking, eall . And hen ac all li en he an e . S n fal e li ening, n hinking ab me hing el e hile he he e n' alking. And hen ackn ledge he an e , n b ffe ing ad ice b j b a ing "I hea ha ' e a ing." S e can e hi c aching a ach gi ing feedback b a ing i h a e i n. I d n' kn he he ' e e e ied hi bef e, and ha kind f e i n c ld a k. Keegan' gi en me al ead . B a bi f ad ice, n gi ing ad ice ld be n a i h h , beca e h ge a e n e f defence all hen a h . Y c ld a k me hing like ha ' he eal challenge been f in hi de ign, me hing like ha . Ending he c n e a i n ending i h a e i n migh be a g d idea , beca e ha em e he li ene , he ecei e , c me i h hei n idea a ha he ill d ne . S adi i nal feedback' gene all ne di ec i nal and ha e' e alking ab he e i c aching a ach hich i n and ne and b ilding n eng h . KEEGAN LUITERS: I hink, a ' e alking ab hi , can f ee h hi i eeking and ecei ing feedback in a c n c i e a . I ' all ca ed in hi m del ha e en ed he e. I hink he e' me eal al e in ha and I l e ec mmenda i n a nd a iding h .
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 81 I ' icall a eall ell-in ended and - i ha nin ended c n e ence a king h . Y can a k i in a eall meaningf l and i i e a b i ge hi f defen i e e n e and I hink ha ' eall g d ad ice and me hing ha l f e le a en' al a a a e f. SARAH STOKES: Wh i g d a he beginning f he de ign ce , n a he end. KEEGAN LUITERS: S e an make e e' e g a bi f ime an e me e i n a he end. S if an m e h gh i h a bi f a mma a ell a checkli and again men i n he e ce ha e' e g a ailable f . S he e a e, I g e , he h ee ke in e ha e ied ha e i h . Tha feedback i im an in all eam . We kn ha eam ac d main in diffe en gani a i n , in diffe en e ing , all benefi f m ha ing a high e f mance in e m f hei feedback. I ' j im an e e eam. In de ign eam , he e' he ni e feedback be nd j he c i i e ce . F leade f de ign eam , i a i h . If ' e able hif he a ha n and e nd, ecei e and deli e feedback, ha ' g ing adia e and I hink al hen e alk ab eam h a e ng a hi , i a i h , if an make a feedback c l e be nd , i h he akeh lde ha ha e. If c n in e dem n a e, le m del, he be high and ng i h hei feedback, i i le f m and all f ha can c me back a he indi id al leade , hen he eam and be nd. SARAH STOKES: S he e' me e i n f ake a a and hink ab . S h heal h i ela i n hi feedback? In e m f
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 82 gi ing and ecei ing i and ha e en a e le m delling f eam eam ? H en a e eam feedback and h can ha be im ed and hen be nd c i i e, ha ill in lace? S he e a e hing ha can hink ab . KEEGAN LUITERS: A I men i ned a c le f ime , hi eb i e, i ' n g ing a ea in an ea che an hing like ha , e' e g a c f hi e en a i n, e' e g he ac i i hee n he e, e' e g a link me f he e ea ch a ell a he TED alk a nd b aining ad ice m n e . A h le b nch f ff. Like Sa ah aid a he a , i ' an en ee in hi h le a ea. The e' l f abbi h le e c ld ha e g ne d n b I h e he e ac i i ie ill be me ff ha hel a g e . SARAH STOKES: And adi i nall , I like end i h a Jimi Hend i e. Thi ne i a f gi ing and ecei ing feedback. S kn ledge eak b i d m li en . S a e and li en hen ' e in hi dial g e. Thank e m ch, e e ne f li ening. KEEGAN LUITERS: Thank f li ening, eah. STEVE BATY: Thank , Sa ah. Thank , Keegan. Tha a a e me. We d ha e ime and e ha e had a c le f e i n en h gh. One f he fi ne a a nd he he ha e an idea , hile e' e all em e, a nd lici ing and gi ing feedback hen he e' le ni f h e e endi i enc n e ? SARAH STOKES: S if I ma an e . I ld j gge a ing i h me en e i n . S me ime if hink ha me ne' ggling
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 83 an gi e feedback, a king hem h he ' e g ing migh ac all be en gh f hem a ha ' n king f hem, hich migh ac all be he ce f he i e. I' e f nd ha k ell in he a . KEEGAN LUITERS: Yeah, m e e ience in d ing a l f k i h eam ha ha e g ne f ll em e in he la c le f m n h , i - i cen e a nd he ela i n hi a ell. Ha e ha c mm nica i n and make i n mal f be eaking i h each he and ha e ha . Then ge ing he in he e, I hink Sa ah' in ' a eall g d ne, a nd a king e i n ha hel hem b ing ha he ' e ggling i h ha he an d and ha e hem in i ing . I f en alk ab e mi i n-ba ed feedback, he ni ha e ha . S em e eaming j am all f h e hing . S making e ha a king, he , l k, can I ha e i h ha I a and can I - d mind if I ell me hing I hink migh be hel f l f me hing al ng h e line , and ge ing ha e mi i n and en e ing in i a he han j ba ging in i . STEVE BATY: I had a e i n a nd hen e k in la ge gani a i n and, kn , a a de ign agenc e f en k i h clien gani a i n he e e ha e e diffe en c l e and e diffe en en i nmen . D ha e an ad ice f handling hen, kn , a ng c l e f feedback n ha d in a c l e he e feedback i ea ed diffe en l ? SARAH STOKES: Tha ' in e e ing. I nd like he e' a back he e, S e e.
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 84 STEVE BATY: Wi h me, ne e . SARAH STOKES: I gge a c ed a ach. If, f e am le, ha e a ng feedback c l e and he gani a i n d e n' , c ld ac all a "We' e g ing d hi hing and hi i h i ' g ing k and hi i ha e need d ge he in de lea n ge he ." And i ' kind f like i ' alm like facili a e i a a hing a he han inf mal, if ha ' ible. Then, ma be, e ime i ill g in me hing diffe en and le f mal. KEEGAN LUITERS: I hink ha ' e g d ad ice. If ha e he ni a , "L k, he e' ha e' e f nd i ef l. He e i ha ' f en hel f l. He e' he ff ha ' g ing hel deli e ha need be ", hen ha ' a g d a . We' e all g l f ff e' e b inging in. S I'd al f enc age - he ec e ha ine i l e ec a i n. S ing hif hei ie , kn , hei h le ela i n hi n feedback, kn , i hin ne h engagemen ma be a gh hing. B aking i f m h ee f migh be a bi m e ea nable and kind f hel hem i h ha and ma be n e ec ing hem ca ch he e a e beca e he e' all ha he ff ha he ' e g g ing n. I hink, eah, i ' babl e im an . STEVE BATY: Thank b h. The e' a c le f he e i n and f h ead ha ening in he Q&A channel if an in he e and ake a l k. SARAH STOKES: S e.