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Starred by Vernon Fowler
vfowler
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Fat-free UX research
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Airport User Experience
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How customer experience mapping will divide retail innovators and laggards
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Stop designing screens, start designing change
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800
More than Usable: Library Services for Humans
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TLN: Responsive Web Design for Libraries
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Top 10 (+1) things to consider when putting together an experience strategy
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Using thematic analysis in qualitative research: Top down and bottom up approaches
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Useful, Usable, Desirable
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Some Concepts from FutureLib
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Patrons on Performance
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The Truth about Carousels [and Other Antipatterns]
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Automating Front-end Workflow
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What Users Don't Say: Uncovering Latent Needs Through Design Research
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Designing Compelling Intranets
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A designer walks into a library…
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Reflections from a story teller
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VicRoads website case study: Bigger, better and responsive
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