Amazon EventBridge Integration with SaaS product events

The session was presented at AWS Dev Day Bengaluru 2022.

The session is focused on how you can build integrations with SaaS product events with your application via Amazon EventBridge. The demo is focused on integration with Freshworks product - Freshdesk events which triggers a Step Functions execution and uses EventBridge API Destinations to update Freshdesk.

Transcript

1. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
   

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2. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
   © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
   Amazon EventBridge integrations with
   SaaS product events
   Jones Zachariah Noel N
   Senior Developer Advocate @ Freshworks
   AWS Community Builder - Serverless
   

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3. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
   👋 I’m Jones Zachariah Noel N (zachjonesnoel)
   🥑 Senior Developer Advocate @ Freshworks
   ☁ AWS Community Builder - Serverless
   ⚡ Serverless architect
   🚀 AWS UG Bengaluru co-organizer
   https://zachjonesnoel.com
   

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4. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
   We will look into -
   ⚡ Sneak-peek into Amazon EventBridge
   ⚡ How Amazon EventBridge helps in your architecture
   ⚡ Amazon EventBridge with SaaS events
   ⚡ Demo
   ⚡ Tips with AWS EventBridge
   

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5. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
   Are you a microservices person?
   GIF from Tenor
   

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6. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
   Amazon EventBridge
   

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7. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
   Level-up your architecture with EventBridge
   Asynchronous messaging Decoupled architectures
   Integrations with AWS &
   External
   Scalability
   Event bus Event rules
   Archive and replay Filtering events
   Icons from Flaticon
   

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8. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
   When integrating with SaaS products
   GIF from Tenor
   

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9. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
   Why SaaS integrations?
   Real-time sync No frequent polling
   Overcoming API limits
   Secure
   Similar to working with AWS
   based events
   Partner event bus
   Multiple rules support
   Low-code with sources and
   API destination
   Icons from Flaticon
   

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10. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Amazon EventBridge with SaaS partners
    

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11. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Common use-cases
    ⚡ Data synchronization between your application and SaaS product
    ⚡ Building analytical dashboard with data from your SaaS product
    ⚡ Automating workflows
    ⚡ Sentimental analysis
    ⚡ Logging and audits
    

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12. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Integrating with Freshworks SaaS events
    https://us-east-1.console.aws.amazon.com/events/home?region=us-east-1#/partners/freshworks.com
    

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13. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Integrating with Freshworks SaaS events
    

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14. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Demo
    Integrate AWS EventBridge with Freshworks SaaS product events
    

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15. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Things to consider while using EventBridge
    Usage of multiple Event
    Rules in your Event Bus.
    Event Rules with max one
    destination.
    

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16. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Things to consider while using EventBridge
    Posting the events in
    appropriate event buses.
    API destinations with
    parameters transformed from
    events
    

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17. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Things to consider while using EventBridge
    The source of your events would be
    from a SaaS event bus with the prefix
    aws.partner/freshworks.com.
    Rules can have additional filters
    (detail-type) to ensure routing.
    

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18. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Things to consider while using EventBridge
    Something gone-wrong?
    Don’t forget to enable archive and you
    can replay the events!
    GIF from Tenor
    

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19. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Resources
    Amazon EventBridge https://docs.aws.amazon.com/eventbridge/latest/userguide/eb-what-is.html
    Amazon EventBridge with SaaS partner integrations https://docs.aws.amazon.com/eventbridge/latest/userguide/eb-saas.html
    Amazon EventBridge API destinations https://docs.aws.amazon.com/eventbridge/latest/userguide/eb-api-destinations.html
    Serverless patterns with Amazon EventBridge
    https://serverlessland.com/patterns?services=eventbridge%2Ceventbridge-api.png
    Serverless pattern for integrating with Freshdesk API destination
    https://serverlessland.com/patterns/eventbridge-api-destinations-freshdesk
    Demo code https://github.com/zachjonesnoel/eventbridge-fw-integration
    

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20. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Thank you!
    © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    Jones Zachariah Noel N
    @zachjonesnoel
    /jones-zachariah-noel-n
    /zachjonesnoel
    https://zachjonesnoel.com
    

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21. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    !
    Please complete
    the session survey
    © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
    

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