At either $9 or $1,000 a bottle, wine is not a necessity of life, although we in the industry like to think it is. The same is true with a vacation to wine country. Your customers perceive wine and wine tourism as a luxury product. So, you are in a luxury business regardless of your wine region, price point, style of wine, or marketing messaging. If a customer makes the decision to travel to your region, visit your winery, or buy a bottle of your wine, it is a special occasion to them. Thus it requires your finest effort each and every time. Personifying excellence in hospitality is an absolute requirement to create a world-class experience at any level of success. Those who embrace this notion and instill it into the culture at all levels will be the ones who succeed at the highest level. Presented by wine industry veteran Eric Guerra.