How To Avoid Being Punched In The Face

A practical, 10-step guide for improved human relations at work and life in general

Transcript

1. HOW TO AVOID BEING PUNCHED IN THE FACE By Steve Ferrante Grand Poobah, Sale Away LLC.
2. Bob & Weave HOW TO AVOID BEING PUNCHED IN THE FACE
3. A Punch Free You HOW TO AVOID BEING PUNCHED IN THE FACE
4. But I Haven’t Been Punched In The Face? HOW TO AVOID BEING PUNCHED IN THE FACE
5. But I Haven’t Been Punched In The Face? HOW TO AVOID BEING PUNCHED IN THE FACE
6. #1 Don’t Have A Negative Attitude HOW TO AVOID BEING PUNCHED IN THE FACE We all have something to complain about at times and it’s okay to release some tension and protest your feelings once in awhile. Just know this… Positive Attracts Positive in everything you do. A negative or poor attitude repels and will often receive a similar negative response from others making you punch prone. Click-On pic for more Zip In Your Do Da
7. #2 Don’t Talk About Yourself All The Time (or even most of the time) HOW TO AVOID BEING PUNCHED IN THE FACE How Did You Feel? Likely Like Running Away It’s not that people don’t care about you. They just care about themselves more. A lot more. Be sure to apportion your conversations accordingly. About 70% them, 30% you is safe and will show you care, build rapport, trust and make you more appealing to be around.
8. #3 Don’t Interrupt Interrupting when someone else is talking sends a message that what you have to say is more important than what they have to say. Never good for healthy, harmonious relationships. Those who frequently interrupt are considered very punch-worthy. HOW TO AVOID BEING PUNCHED IN THE FACE
9. #4 Don’t Look At Your Watch or Your Phone HOW TO AVOID BEING PUNCHED IN THE FACE Looking at your watch or your phone while interacting with someone face-to-face implies that you have somewhere else to be or something better to do other than focusing on them at the time. Especially important if you regularly interact with customers. They may not slug you but they will have no problem leaving you. (Subtle reference to those punch-worthy lads and ladies)
10. #5 Don’t Say “Like” All The Time (or over-frequently) HOW TO AVOID BEING PUNCHED IN THE FACE Doesn’t it like drive you like insane when people like say “like” constantly instead of like speaking like a normal like human-being? ME TOO Stop the insanity, appear educated, avoid pummeling. Use “like” appropriately. That would be like awesome. This amusing ad is fake but the subject matter is all too real for many among us
11. Tuck Roll Back HOW TO AVOID BEING PUNCHED IN THE FACE
12. #6 Don’t One Up The Other Person With Your Tale Of Superior Woe HOW TO AVOID BEING PUNCHED IN THE FACE Like Plato said, everyone is fighting a hard battle with their own share of struggles and challenges. They don’t need to shoulder your burden as well. Practice Empathy. Demonstrate Personal Care & Concern Save Face
13. #6 Don’t One Up The Other Person With Your Tale Of Superior Woe HOW TO AVOID BEING PUNCHED IN THE FACE Actual Punch-Worthy Interaction horrifyingly witnessed… 70 or so yr old woman slowly moseys up to the customer service counter and says “I was hoping to get here sooner but I’ve been in the hospital”. Service rep responds, “Hospital? I hate hospitals, I was in there for a serious stomach issue recently… they almost killed me!”
14. #7 Do Acknowledge Others Good Deeds HOW TO AVOID BEING PUNCHED IN THE FACE It is human nature to respond positively to expressed appreciation and praise for good deeds or a job well done. Appropriately executed, recognition reinforces proper behaviors and strengthens the personal relationship. When good deeds go unnoticed, people feel like you don’t care; undermining proper behaviors, weakening the relationship, and promoting thoughts of punching you.
15. #8 Don’t Attack The Person HOW TO AVOID BEING PUNCHED IN THE FACE It is extremely rare for different people to share the same viewpoints and agree on everything. Too often those with poor social skills will commit a personal assassination, attacking the messenger when they don’t agree with the message. Remember, it’s not personal and nothing productive has ever resulted from this punch- worthy behavior.
16. #9 Don’t Wear Out Your Smarty-Pants HOW TO AVOID BEING PUNCHED IN THE FACE It is good to be smart but we all know that “special someone” that over does it and knows everything about everything. They’re quick to “enhance” your thoughts with their special brand of facts and figures mere mortals are seldom aware of. They typically mean well but come across as condescending and belittling.
17. #10 Don’t Talk Negatively About Others Behind Their Back HOW TO AVOID BEING PUNCHED IN THE FACE If someone was all nice and cozy to your face and then went and talked negatively behind your back, how would you feel? According to a 2011 study published in the European Journal of Social Psychology, people are seen as less likeable and less trustworthy when they gossip about others. Avoid a black eye: Praise in public. Construct your criticism in private.
18. HOW TO AVOID BEING PUNCHED IN THE FACE So, there you have it. 10 real-world, practical principles to improve your human relations and steer clear of being punched in the face! Be sure to share this presentation with your friends, family, co-workers and professional network. Together, we can improve human relations and save face!
19. Steve Ferrante is the CEO & Trainer of Champions of Sale Away LLC., providing Pinnacle Performance Sales, Customer Service and Winning Team Culture training, speaking and professional development services to success-driven businesses throughout North America. Steve is also writer, consultant, coach, accomplished air drummer, thought juggler, random free-style dancer & UGE car guy. Steve can be reached at 866-721-6086 Ext 701 or via email at steve@saleawayllc.com Visit Sale Away @ www.saleawayllc.com Follow Steve’s High Performance Blog @ pinnacleperformancechampions.org * By all accounts, Steve’s clients have never been punched in the face.