245,000 /mes and more than 2.5million men/ons of his full name Traffic to NYKicks.com has spiked 550% since Jeremy Lin’s hype 7,000 Facebook page Subscribers in 12 hours! 140,000 newly added followers in 6 weeks. 40,000 followers alone aJer Kobe matchup
shiJed 50% of its tradi3onal media to social media. • Its about building deeper rela3onships and deeper dialogue with its customer • Using Facebook, Twi$er, live Ustream video and an iPhone applica3on. The Results: • 80 million votes registered; • 60,000 followers on Twi$er; • 4 million “likes” on Facebook. My Starbucks Idea • Adding engaging elements into exis3ng website • U3lizing crowdsourcing while handling consumer feedback be$er • Top ideas from customers will be highlighted and reviewed • To further expand on this idea, a blog ‘Ideas in Ac3on’ is established to update customers about the changes Lessons: • Ac3ng on the informa3on and doing it publicly is key Whopper Sacrifice • BK built an engaging/intriguing app on FB • Sacrifice 10 friends on FB and get a Whopper for Free • App went viral and garnered 20,000 par3cipants which sacrificed 200,000 friends. Lessons: • Ac3ng on the informa3on and doing it publicly is key Coke Social Media Model • 4R’s – Review, responding, redirec3ng, recording • Es3mated at 15,000 product men3ons daily • Track the ‘buzz’ surrounding its brand to provide insights to popular sen3ments to generate ideas • Engage and allow its consumer to generate their own content. IE its Facebook fanpage was created by its own consumer
• Increasing the number of blogs will increase the number of connec3ons. • Leveraging on employees to write about their contribu3on and corporate dedica3ons Key Learnings: • CEO that twits adds personality and a recipe for social success • Ingraining social media into culture of a corpora3on making consumer interac3on personal • Tracking and seeing who’s men3oning you • Improves quality of customer service and brand loyalty • Keeps a culture of transparency and honesty with the consumer