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terayama akio
March 30, 2017
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callcenter
どう選んだ情報共有。
terayama akio
March 30, 2017
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Transcript
@trtraki ίʔϧηϯλʔߏஙʹ͍ͭͯ
ΞδΣϯμ 1. ࣗݾհ 2. ίʔϧηϯλʔͱ 3. ݱঢ়ͷίʔϧηϯλʔ 4. Φεεϝͷίʔϧηϯλʔߏ 5.
·ͱΊ
1. ࣗݾհ
• @trtraki •࠷ۙస৬͠·ͨ͠ •࠷ۙΠϯϑϥपΓ ͍ͬͯ·͢ɻ
2. ίʔϧηϯλʔͱ
օ͞Μ͕ߟ͑ΔΞϨͰ͢ɻ http://www.nsk-web.co.jp/product/ cti/img/system_outbound.gif ࢀߟɿגࣜձࣾNSK༷
3. ݱঢ়ͷίʔϧηϯλʔ
େ͖͘ೋͭ w ΦϯϓϨܕ w Ϋϥυܕ
ΦϯϓϨଆɺ σϝϦοτ͕ଟ͍ͷͰׂѪ
Ϋϥυʹز͔ͭछྨ͕͋Δ
͞Βʹେ͖͚ͯ͘ೋͭ w ͷ൪߸ܕ w ͷ൪߸ܕ
03ͷ൪߸ܕ
Zendesk talk IUUQTXXX[FOEFTLDPKQ
Zendesk talk w ͷ൪߸͕औΕΔ w ;FOEFTL4VQQPSUͱݺΕΔ͍ ߹Θͤཧ͕͑Δʢ༏लͰ͢ɻʣ
0120ͷ൪߸ܕ
Twillo IUUQTXXX[FOEFTLDPKQ
Twillo w ϑϦʔΞΫηε ͕͑Δ w BQJఏڙͳͷͰɺࣗͰϓϩάϥϜ Մೳɻ
CallConnect IUUQTXXXDBMMDPOOFDUKQ
CallConnect w ϑϦʔμΠϠϧɺϑϦʔΞΫηε ͕͑Δ w ଞαʔϏεͷ࿈ܞػೳ͕๛ɻ
LiveAgent IUUQTXXXMJWFBHFOUKQ
LiveAgent w ϑϦʔΞΫηε͕͑Δ w ߴػೳ w ଞݴޠରԠՄೳ
4. Φεεϝͷίʔϧηϯλʔ
߹ʹΑΓ·͕͢
ن͕খ͘͞ɺ ͱΓ͋͑ͣ࢝ΊΔͷͰ͋Ε Zendesk͞Μ͕ΦεεϝͰ͢ɻ
ཧ༝ w ͷ൪߸ͳͷͰɺ௨ྉ͕҆͑͘ΒΕΔɻ w ΫϥυܕͳͷͰɺͻͱ·ͣ࢝ΊͯଈࢭΊΒΕΔ w ͍߹Θͤཧػೳ͕๛
0120ͷ൪߸Ճͨ͘͠ͳͬͨ߹
CallConnect͞Μ͕ɺZendesk ͞Μ࿈ܞΛαϙʔτ͍ͯ͠ΔͷͰɺ ೋͭΛ࿈ܞ͍ͤͯ͘͞ɻ
࣮ԋ
5. ·ͱΊ
wͱΓ͋͑ͣ࢝ΊΔͳΒΫϥυ w;FOEFTL͕Φεεϝ wཉ͚͠Εɺ$BMM$POOFDU wঢ়گʹԠͯ͡ɺଞݕ౼ɻ