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How Transparency Helps Teams

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May 15, 2014

How Transparency Helps Teams

Exploring two phenomenas in team dynamics:

1. Social Loafing
2. Tacit Knowledge

These two phenomenas are often subconsciously governing team dynamics yet is overlooked for various reasons. This slides highlights how reducing or increasing either phenomenas benefit your team.



May 15, 2014


  1. Why Transparency makes Your better The best messaging system designed

    for remote teams teams
  2. The case forTransparency 1. Why Teams Are Lazy? The case

    for social loafing 2. What makes an excellent employee The case for tacit knowledge
  3. Why Teams are lazy The case for social loafing

  4. Year: 1913 Maximilian Ringelmann, a French engineer studied the performance

    of horses and he noticed something peculiar 100%
  5. 93% x 93% x x x If: 2 horses

  6. x 85% If: 3 horses x 85% x 85% x

    x x
  7. x 49% If: 8 horses x x 49% x x

    49% x x 49% x x 49% x x 49% x x 49% x x 49% x
  8. Why does this happen? Social Loafing: In the social psychology

    of groups, social loafing is the phenomenon of people deliberately/subconciously exerting less effort to achieve a goal when they work in a group than when they work alone.
  9. Causes for social loafing

  10. Diffusion of responsibility/ Evaluation potential Decrease personal accountability when working

    in groups.
  11. Attribution and equity/ Matching of effort If someone feels that

    others in the group are slacking or that others will slack, he will lower his effort to match that of the others
  12. “Sucker” Effect/Aversion People feel that others in the group will

    leave them to do all the work while they take the credit. Because people do not want to feel like the "sucker," they wait to see how much effort others will put into a group before they put any in.
  13. Increase Team Transparency Reduce Social Loafing • Increase identifiability •

    Promote involvement • Reward team members for performance • Strengthen team cohesion • Increase personal responsibility • Use team contracts • Provide team performance reviews and feedback
  14. What makes an excellent Employee? The case for tacit knowledge

  15. Companies make huge investments in staff trainings. In the US

    alone, close to $80 billion worth of trainings were spent and yet there are no certain ROI that businesses gained from this investment. Is this investment really necessary?
  16. Trainings only transfer explicit knowledge book smart street smart

  17. street smart = tacit knowledge

  18. In the business world, this is the knowledge that explains

    why some experienced staff just know what to do and say at the right moment of time and situation. What is tacit knowledge? In effect, tacit knowledge is what differentiates between an excellent and a mediocre employee.
  19. What is the best way to transfer tacit knowledge?

  20. Dr. Edward Rogers, Chief Knowledge Officer at NASA’s Goddard Space

    Flight Center Two ways for tacit knowledge to be transferred (1) Allow employees to observe more experienced colleagues People learn by watching others. It is important for a new employee to observe how his colleague handles something, what is the thinking process underlying it, what actions produce good consequences etc. (2) Allow employees to have a shared context Sometimes you may try to teach a person something, but if he is not in the same context or unaware of the discussions or thinking process that took place, they it will still be hard to transfer tacit knowledge.
  21. Dr. Edward Rogers, Chief Knowledge Officer at NASA’s Goddard Space

    Flight Center Increase Team Transparency Helps in Transfer of Tacit Knowledge
  22. How qiscus increases transparency within teams

  23. qiscus gives unprecedented organizational awareness Just like in real life,

    we designed qiscus in rooms. This allows you to be an active participant contributing to the rooms. It also allows you be an observer, to keep yourself updated quickly in real time. Project 1 Project 2 Project 3 Div Heads Room Observer Observer Observer Participant Observer Participant
  24. qiscus engineers tacit knowledge transfer A better organizational awareness helps

    your teams learn from each other, organically and scalably without much need to meet or converse. Simply by keeping with the messages, you’ll be amazed at how much organic learning occurs. Project 1 Observer Project 1 Observer Project 1 Observer
  25. qiscus moves your organization in step everytime If you had

    used emails at the same rate you did when using qiscus, you would be very overwhelmed! Our secret; qiscus notifications is quiet and passive, so that you only check your messages when you’ve executed what’s most important first. But what if you need to call some urgently? For urgent matters you could use the @call function. Doing so will send an email to the person to come to the room and join in the discussion. Simply type @ + the person’s name and voila! You could type as many @calls as you wish or you could use @all to get everyone’s attention as well.
  26. Group Messaging Designed for Productive and Remote Working Teams. Secure

    Enterprise Messaging qiscus pte ltd | +65 6631 8354 | contact.us@qiscus.com | 2 Orchard Link #04-01 Singapore 237978