Product as a competitive advantage

Transcript

1. Hello! I’m Andy @andyy ay@stripe.com
2. Let’s talk about.. Product as a competitive advantage
3. What is Stripe?
4. What is Stripe? The best way to accept card payments on websites and in mobile apps.
5. Make something people want
7. Stripe’s journey so far
8. Daily volume, up to Oct 2012
9. Daily volume, up to Nov 2013
10. Redefining payments on the internet and mobile “10% better” is not enough
11. HTTP 402: Payment required
12. HTTP 402: Payment required This code reserved for future use.
13. Redefining payments
14. Getting started vs
15. Documentation vs
16. Security vs
17. How Product works at Stripe
18. How Product works at Stripe No product managers.
19. How Product works at Stripe 1. Product is managed by engineers
20. How Product works at Stripe 2. Flat team structure
21. Teams at Stripe • Product - everything user-facing • Consumer - customer-facing things, e.g. checkout • Ops - talking to the banks, moving money • Sys - systems, servers, infrastructure & scaling • Risk - managing fraud, credit exposure • Data - tooling for other Stripes • Other teams: support, sales, people ops, food ops :D
22. How Product works at Stripe 3. Process
23. How Product works at Stripe “[X]-Run”
24. How Product works at Stripe 4. Agility
25. 5. Tools • Code: Github • Bugs: Github issues • New features & planning: Asana • Collaboration, knowledge sharing, drafting: Hackpad • Chat: IRC • Email Email at Stripe: https://stripe.com/blog/email-transparency
26. Parting thoughts Care about experience more than anyone else Be excellent at one thing to one group of people
28. You’ll often hear conflicting advice about everything but ‘build a great product’ - Sam Altman: Founder, Loopt and Partner, Y Combinator http://blog.samaltman.com/startup-advice
29. Thanks for listening! @andyy ay@stripe.com