Digital Media Labs and Inviting Exploration with Rich Media

The Digital Media Labs (DMLs) feature professional staff members and trained students who are dedicated to promoting your success inside and outside the classroom. With an outfitted Equipment Loan Program (ELP) and on-site training opportunities, the DMLs are jam packed with rich-media resources. With ongoing updates and new equipment, the DMLs are the "go-to" hub for digital technology on campus.

Transcript

1. Digital Media Labs and Inviting Exploration with Rich Media Chris Davis, Digital Media Specialist Nick Liberatore, Digital Media Specialist Adam Smeets, Manager A Presentation for Marquette University December 8th, 2010
2. Overview Digital Media Labs and Inviting Exploration with Rich Media •  Introduction to Loyola University Chicago and the Digital Media Lab (DML) •  Goal and Mission of the DML’s •  Overview of the Lab Environment •  Hardware and Software •  Service Improvements •  Changes to Original Design •  Equipment Loan Program •  Policies and Procedures Critical to Higher Education/Library Environment, including Lessons Learned •  Two Years in Review, including statistics and feedback •  Client Usage of the DML (faculty, staff and students) •  Direction of Digital Media with a focus from the ECAR report from EDUCAUSE
3. Introduction Loyola University Chicago and Information Technology Services •  One of 28 Jesuit colleges and universities in the United States •  ~16,000 total enrollment •  40% of undergrads come from outside Illinois •  ~140,000 alumni •  10 schools and colleges •  14:1 student/faculty ratio
4. Goal and Mission of the Digital Media Labs Loyola University Chicago and Information Technology Services The Digital Media Labs (DMLs) feature professional staff members and trained students who are dedicated to promoting your success inside and outside the classroom. With an outfitted Equipment Loan Program (ELP) and on-site training opportunities, the DMLs are jam packed with rich-media resources. With ongoing updates and new equipment, the DMLs are the "go-to" hub for digital technology on campus.
5. Original Charge and Direction Baby Steps... Giant Leaps •  Create a Digital Media Lab for access to multimedia software •  Budget of $100,000 and a blank classroom •  Originally a 1-year support plan
6. Current Charge and Direction Baby Steps... Giant Leaps •  2008 - Awarded an AT&T Grant ($25,000) •  Expanded to include a host of features and service offerings •  Integral part of the IT experience for students, faculty and staff
7. Goal and Mission of the DML’s Loyola University Chicago and Information Technology Services Digital Media Services Develop Discover Innovate
9. Student feedback indicated a need for lgrowthz within the role: §  The Digital Media Advisor role integrates with the Digital Media Labs, providing equipment loan and direct support on professional media applications – including support services such as poster printing. §  The Senior Digital Media Advisor role integrates with all lab locations and provides a technical and/or creative lead role with projects within Digital Media Services. (UG) Lab Advisor (UG) Senior Lab Advisor (UG) Digital Media Advisor (UG) Senior Digital Media Advisor (G) Digital Media Intern Development of a Tiered Student Structure Staffing and Administration
10. Direction of Digital Media EDUCAUSE and the 2009 ECAR Study of Undergraduate Students
11. Direction of Digital Media EDUCAUSE and the 2009 ECAR Study of Undergraduate Students
12. Direction of Digital Media EDUCAUSE and the 2009 ECAR Study of Undergraduate Students
13. Direction of Digital Media EDUCAUSE and the 2009 ECAR Study of Undergraduate Students
14. Ben Derico (L) and Molly Martens (R) are two Digital Media Advisors that work in the Digital Media Lab and provide 1:1 consultations to clients.
15. Digital Media Services 5,430 Total number of 1:1 support requests and consultations completed in the DML Chris Davis has worked on a variety of campus video and photo projects. Recently he won, along with Jamie McArthur the “Why Chicago?” video contest for the Chicago bid. Digital Media Lab
16. Digital Media Lab 675,000 Total number of page views for Group Study and Equipment Reservation Systems (Previous Year: 200,000) Andre Bonifacio (B) and Nancy Ngo (F) battle using the Boxing game on Nintendo Wii’s, Wii Sports. Using our reservation systems has helped streamline and allow for self-management of resources. Digital Media Services
17. 3.25 Average session time, in hours, for users of a Digital Media Lab workstation (Mac/PC) Nancy Ngo, a Digital Media Advisor, was instrumental in assisting in the conversion of a Group Study room to the Digital Media Studio on the second floor of the Information Commons. Digital Media Services Digital Media Lab
18. 7,189 Total number of registered users in MyITS connecting with available resources (Previous Year: 4,736) Digital Media Services Digital Media Lab
19. 19   98,757 Total number of equipment circulation requests processed by the DML staff this academic year (Previous Year: 15,000) The Equipment Loan Program has been a very well received program from the students, faculty and staff. The primary goal and purpose of this program is to place technology directly in the hands of our clients. Digital Media Services Digital Media Lab
20. Overview of the Lab Environment Hardware and Software Mac Pro Workstations Dell Workstations MacBook Pro Laptops Dell Laptops • Processor(s): Two 3.0GHz Quad-Core Intel Xeon Processor • Memory: 4GB RAM (4 X 1GB) • Hard Drive: 1-1.5TB (Terabyte) SATA @ 3GB/s • Display(s): Two Apple 20-inch Apple Cinema Display Flat Panels • Processor(s): Intel Core 2 Duo E6850 (3.00GHz)Memory: 4GB RAM (4 X 1GB) Hard Drive: 500GB Total Storage (250GB SATA @ 7200RPM and 250GB SATA @ 7200RPM) • Display(s): Two Dell 20-inch Display Flat Panels • Processor: 2.4GHz Intel Core 2 DuoMemory: 2GB RAM (2 X 1GB)Hard Drive: 250GB SATA @ 4200rpm Display(s): 17-inch Glossy Widescreen Display • Processor(s): Intel Core 2 Duo T7700 (2.40GHz), 800MHz Dual CoreMemory: 4GB RAM (2 X 2GB)Hard Drive: 240GB Total Storage (160GB SATA @ 7200RPM and 80GB SATA @ 5400RPM) • Display(s): 14.1-inch Wide Screen WXGA+ LCD Panel XServe • Utilized for Image Deployment, Final Cut Server and Remote Desktop Support • Currently 2TB of Storage, managing 12 Mac and PC Workstations
21. Overview of the Lab Environment Hardware and Software Video Editing • Final Cut Studio 2 (FCP7) • Sony Vegas • Adobe CS4 Premiere Audio Production • Logic Studio 2 • Audacity • Soundtrack Pro • Garageband Photography • Aperture • Adobe Lightroom For a full list of software available, visit http:// www.luc.edu/digitalmedialab
22. Overview of the Lab Environment Equipment Loan Program •  Place technology in the hands of students, faculty and staff •  Free of charge to any active student or faculty/staff member •  Reservations made online through our website: https://myits.luc.edu/dmlequipment •  A contract with policies and fines/fees provided at checkout •  Over ~300 pieces of equipment available for loan http://www.luc.edu/digitalmedialab/equipmentloan.shtml
24. Overview of the Lab Environment Changes to Original Design •  Originally L-shaped tables with workstations, now providing additional workspace •  Individual workstations with moderate space to collaborative workspaces and studio spaces •  Additional equipment for the Equipment Loan Program •  One DML to including expansion to the Water Tower Campus for an additional digital media support
25. Overview of the Lab Environment Campus Service Improvements •  1:1 Assistance from student Digital Media Advisors and Full-Time Professional Staff •  Poster printing available for the Loyola community at 1/6th of the retail cost •  Tabloid (11x17) color printing for all students at a $0.50 per page •  Marketplace offering low-cost for-purchase media items (discs and tapes) •  Reservable workstations and studio spaces for group projects
26. Policies & Procedures Necessary Components of Any Media Lab http://www.luc.edu/digitalmedialab/policies.shtml • Access to the Digital Media Lab • Increased fines and fees for overdue equipment • $175/day for camcorders • $100/day for projectors • $25/day for headphones • Personal Data The Digital Media Lab and its staff are not liable for any loss, damage or expense sustained by any user, due to the use of the DML services, equipment, software, advice or information. • Copyright Policy
27. Lessons Learned Speed Bumps, Hiccups, Turbulence and Resolution •  Equipment Loan Program Reservations •  1:1 Consultations and Support Volume •  Marketing and Popularity •  Service Availability and Uptime •  Equipment Loan Program Contracts Moving equipment loan process from paper to a “green-friendly” model •  Growth Rate and Service Quality •  Group Study Space and Skype/Video Conferencing Support
28. Client Usage of the DML They Work Hard For the Money •  Workstation Utilization (N=2.5 Years) •  Total Session Time: 34,000 Hours •  Average Session Time: 3.02 Hours •  1:1 Support Requests (N= 2.5 Years) •  Total Requests Supported by Students: 43,000 •  Total Requests Supported by FTE: 4,400 •  Equipment Loan Program (N=2.5 Years) •  Total Reservations: 11,500 •  Utilization: > 2,500,000 Hours
29. Two Years In Review & Moving Forward Stacking Up All the Blocks •  Increased partnerships across campus •  Support University Initiatives (i.e. igNation - Flash Streaming) •  Academic departments for workshops and training sessions •  Student groups and colleges for poster printing •  Senior-level faculty for technology integration •  Summer Outreach Programs and Equipment Loans •  Listening to Clients/Patrons and Educating Partners •  Send Questions in Advance •  Offering Events and Interaction, But Be Ready for Volume •  Try, Try, Try... •  Preparation for Changing the Environment •  We’re not a ________ school/library...