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Delivering clearer, simpler, faster public services with Cloud Foundry

Delivering clearer, simpler, faster public services with Cloud Foundry

Nobody interacts with government because they want to - they interact with government because they have to, and most people come away from online interactions feeling more confused than when they started.

That's why the Digital Transformation Office was created in 2015 – to change the way Australian governments deliver services, by relentlessly focusing all delivery activities on user needs, and modernising technical delivery methods.

Cloud Foundry is at the core of this technical modernisation, with the DTO providing a Cloud Foundry-based delivery platform to government for building new services. Every team gets a CD pipeline, centralised monitoring and logging, and an app runtime – driving a culture change through tools.

In this talk we'll learn about the problems with the traditional approach to digital service delivery in government, what opportunities Cloud Foundry creates for architecting the delivery of user-focused services, and how Cloud Foundry enables the DTO to help government deliver simpler, clearer, faster public services.

Lindsay Holmwood

May 26, 2016

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  1. Delivering clearer, simpler, faster government services with Cloud Foundry Lindsay

    Holmwood @auxesis Head of Development, DTO @AusDTO
  2. The problem

  3. 1509* * public federal government websites we know about

  4. People have no “mental model” of what government wants them

    to do.
  5. “I just wing it to be honest. As I need

    it, I research it. Which is probably not ideal. I need the big picture. I need to talk the big picture and then how to help kids navigate particular areas.” School counsellor
  6. People design their businesses to minimise government bureaucracy.

  7. “I was talking to the guys in Japan in September

    saying I’d be able to start (selling their label) by December [laughs]. This whole thing has been a case of scaling back my expectations.” Clothes store owner
  8. People pay other to deal with government for them.

  9. “If you can afford it, pay an expert to deal

    with the government. It’ll bury you and distract you from your own business” Retired businessman
  10. People with experience still have trouble.

  11. “My biggest frustration is being on hold with the immigration

    department. I need to speak to them at least once a week. Last Friday I was on hold for 1 hr 20 minutes. My longest wait has been 2 hrs 30 minutes.” Internal immigration agent
  12. None
  13. The challenge

  14. Do the hard work to make it simple for users

  15. Understand the who, what when, where of user interactions with

  16. Design & Technology

  17. Clearer, simpler, faster public services

  18. Digital Transformation Office

  19. How do we work?

  20. Focus on meeting user needs

  21. Cross-functional teams

  22. Dev & Ops & Security & Design & UX &

    Content & Management
  23. The unit of delivery is the team

  24. Everyone is responsible for delivery

  25. Service delivery teams OWN THEIR AVAILABILITY

  26. Validate early & often Discovery ↲ Alpha ↲ Beta ↲

    Live ↲
  27. Journey mapping

  28. Minimal wireframes

  29. Prototypes

  30. Build the thing

  31. Innovate on service delivery NOT TECHNOLOGY

  32. Standardise technology

  33. Build capability across government

  34. Onboard people faster

  35. Contribute back to Open Source

  36. Make the right things easy

  37. Cloud Foundry helps us do this

  38. None
  39. What does delivery look like?

  40. 30 60 90 120 2015-10-29 2015-11-08 2015-11-16 2015-11-25 GOV.AU deploys

    over time
  41. None
  42. None
  43. None
  44. None
  45. None
  46. None
  47. None
  48. AusDTO/gov-au-alpha

  49. Releases are a non-event

  50. Process scaled as we added contributors

  51. Contributions are democratised

  52. 15 contributors Dev & Ops & Design & UX &

    Content & Management
  53. The unit of delivery is the team

  54. None
  55. What do teams need?

  56. a way to get their code running in front of

  57. insight into how that code is working (or failing)

  58. data to test hypotheses about user and system behaviour

  59. Safety & Confidence

  60. None
  61. Service

  62. Service App App App

  63. Service App App App Platform

  64. Service App App App Platform Service App App App

  65. Service App App App Platform Service App App App Platform

  66. Service delivery teams OWN THEIR AVAILABILITY

  67. And the DTO provides a platform to deliver on

  68. “cloud.gov.au”

  69. Run, change, and measure the applications that make up a

  70. 1. Make deployment simple, fast, and painless

  71. 2. Help teams make the journey to go- live

  72. 3. Help teams build fast, secure, and reliable services

  73. Make the right things easy

  74. From alpha to beta to live

  75. What is it?

  76. • App hosting platform • Continuous Deployment service • Simple

    logging service • Simple monitoring service
  77. clear integration points for building, testing, deploying, logging, measuring, and

  78. Cloud Foundry

  79. Zero downtime deploys

  80. 18F/aws-broker

  81. Jenkins & CircleCI

  82. None
  83. clear integration points for building, testing, deploying, logging, measuring, and

  84. bin/cibuild.sh bin/cideploy.sh

  85. #!/bin/bash # Download the cf cli wget ‘https://release/cf.tar.gz' -O cf.tar.gz

    tar zxvf cf.tar.gz -C bin export PATH=$PATH:$(pwd)/bin # Login to cf (these environment variables must be exported by CI) cf login -a $CF_API -u $CF_USERNAME -p $CF_PASSWORD -o $CF_ORG -s $CF_SPACE # Deploy the app cf push <app>
  86. graylog

  87. Service App App App Platform

  88. Service App App App Platform Traceability

  89. PaaS is important

  90. But PaaS is bigger than an app runtime

  91. Make the right things easy

  92. Technology is cheap, people are dear

  93. PaaS eliminates classes of problems

  94. How do I make the application available?

  95. How do I recover from an outage?

  96. None
  97. Time to detection: 4 minutes

  98. Time to recovery: 12 minutes

  99. Human intervention: 0

  100. PaaS frees up your teams to focus on the bigger

  101. Free people up to help org learn

  102. Deliver clearer, simpler, faster public services

  103. Thank you!

  104. Thank you! ❤ the talk? Let @auxesis & @AusDTO know!