Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Tackling Socio-technical complexity in the heart of your team @ Flowcon

Tackling Socio-technical complexity in the heart of your team @ Flowcon

As a software engineering team, we want to solve complex business problems in the most efficient way possible. We invest a lot in technology to improve our team flow and try to make our technology process sustainable. We’ve got quite compulsive about automation and autonomy in achieving this. However, we are still tribal creatures that require tribal safety. Which means that if we want to make our technology process sustainable, we must also invest in people. For that, we need to tackle social-technical complexity in the heart of our team.

In this session, Evelyn and Kenny will introduce you to the concept of social-technical systems. We will explain what social-technical complexity we are facing when building software to improve our team flow. How you can get a sense of the type of complexity you’re dealing with by using the Cynefin framework. Cynefin can aid your decision making process by helping you make less biased decisions on how to approach your software development flow with your team. Finally, we’ll show you how visual collaboration tools like EventStorming and many others that can help you visualise complexity. You will leave this session knowing how to start tackling social-technical complexity in your team. Making sure you create a sustainable technology process for your team flow!

Kenny Baas-Schwegler

December 12, 2019
Tweet

More Decks by Kenny Baas-Schwegler

Other Decks in Technology

Transcript

  1. Tackling Socio-Technical
    Complexity in the heart of
    your team
    @EvelynvanKelle @kenny_baas

    View Slide

  2. Photo by Alex Kotliarskyi on Unsplash
    @EvelynvanKelle @kenny_baas

    View Slide

  3. @EvelynvanKelle @kenny_baas
    Photo by Alex Kotliarskyi on Unsplash

    View Slide

  4. @EvelynvanKelle @kenny_baas
    Photo by NESA by Makers on Unsplash

    View Slide

  5. 5
    @EvelynvanKelle @kenny_baas

    View Slide

  6. @EvelynvanKelle @kenny_baas
    Photo by NESA by Makers on Unsplash
    Sunken Cost Fallacy:
    Why change now?
    We’ve already wasted so much money.

    View Slide

  7. @EvelynvanKelle @kenny_baas

    View Slide

  8. 8
    @EvelynvanKelle @kenny_baas
    Autonomy has become compulsive, we
    need to remember we are still
    tribal creatures that require tribale safety.
    -Danielle Braun

    View Slide

  9. Photo by Timon Studler on Unsplash
    Investments in technology are also
    investments in people,
    and these investments will make our
    technology process more sustainable
    Nicole Forsgren
    @EvelynvanKelle @kenny_baas

    View Slide

  10. Socio-technical systems
    Photo by frank mckenna on Unsplash
    Complex organizational approach
    that recognizes the interaction
    between people and technology in workplaces
    @EvelynvanKelle @kenny_baas

    View Slide

  11. Shifting the burden to the intervenor
    Photo by Wil Stewart on Unsplash
    @EvelynvanKelle @kenny_baas

    View Slide

  12. @EvelynvanKelle @kenny_baas

    View Slide

  13. @EvelynvanKelle @kenny_baas

    View Slide

  14. @EvelynvanKelle @kenny_baas

    View Slide

  15. Cargo Cult
    @EvelynvanKelle @kenny_baas

    View Slide

  16. Photo by Patrick Tomasso on Unsplash
    You should certainly take universally
    useful principles (...) you need to also be
    mindful of how your culture will react /
    respond.
    Simon Wardley

    @EvelynvanKelle @kenny_baas

    View Slide

  17. Culture resides between people.
    “The way we do things around here.”
    @EvelynvanKelle @kenny_baas

    View Slide

  18. @EvelynvanKelle @kenny_baas
    Open office space to improve communication
    @EvelynvanKelle @kenny_baas

    View Slide

  19. @EvelynvanKelle @kenny_baas
    “You can copy a model but you cannot paste it.”
    My Precious
    @EvelynvanKelle @kenny_baas

    View Slide

  20. Socio-technical Complexity
    Result in losing:
    The big picture, the sense,
    a shared understanding, vision & mobilization
    Photo by NASA on Unsplash
    @EvelynvanKelle @kenny_baas
    https://www.lix.polytechnique.fr/~golden/sociotechnical.html

    View Slide

  21. Photo by NASA on Unsplash
    @EvelynvanKelle @kenny_baas
    Socio-technical complexity is the result of
    ➔ Technical aspects
    ➔ Cognitive aspects
    ➔ Social aspects
    ➔ The interrelations of the three

    View Slide

  22. Photo by Nicolas Thomas on Unsplash
    Technical aspect
    @EvelynvanKelle @kenny_baas

    View Slide

  23. resource: Agile42
    @EvelynvanKelle @kenny_baas

    View Slide

  24. @EvelynvanKelle @kenny_baas

    View Slide

  25. 25
    @EvelynvanKelle @kenny_baas

    View Slide

  26. Cognitive bias
    Cognitive aspect
    @EvelynvanKelle @kenny_baas

    View Slide

  27. 27
    @EvelynvanKelle @kenny_baas

    View Slide

  28. Photo by Jean-Frederic Fortier on Unsplash
    The Magical Number Seven, Plus or
    Minus Two: Some Limits on Our Capacity
    for Processing Information
    George A. Miller

    @EvelynvanKelle @kenny_baas

    View Slide

  29. 29
    @EvelynvanKelle @kenny_baas

    View Slide

  30. 30
    @EvelynvanKelle @kenny_baas

    View Slide

  31. 31
    How many beans?
    @EvelynvanKelle @kenny_baas

    View Slide

  32. 32
    @EvelynvanKelle @kenny_baas

    View Slide

  33. 33
    How many beans?
    @EvelynvanKelle @kenny_baas

    View Slide

  34. 34
    @EvelynvanKelle @kenny_baas

    View Slide

  35. 35
    How many beans?
    @EvelynvanKelle @kenny_baas

    View Slide

  36. @EvelynvanKelle @kenny_baas

    View Slide

  37. 37
    Visual collaboration tools
    @EvelynvanKelle @kenny_baas

    View Slide

  38. Creating a shared sense of reality
    Photo by Matt Noble on Unsplash
    @EvelynvanKelle @kenny_baas

    View Slide

  39. @EvelynvanKelle @kenny_baas

    View Slide

  40. @EvelynvanKelle @kenny_baas
    foto: Hideta Nagai) credit: Corporate tribe book by Danielle Braun, Jitske Kramer
    @EvelynvanKelle @kenny_baas
    Social aspect

    View Slide

  41. Fundamental
    Attribution Error
    @EvelynvanKelle @kenny_baas

    View Slide

  42. @EvelynvanKelle @kenny_baas
    Photo by Kevin Erdvig on Unsplash credit: Corporate Tribe by Danielle Braun, Jitske Kramer
    Meetings as campfires

    View Slide

  43. @EvelynvanKelle @kenny_baas
    credit: human dimensions

    View Slide

  44. @EvelynvanKelle @kenny_baas
    Photo by Jay Wen on Unsplash
    Check-in / Check-out

    View Slide

  45. @EvelynvanKelle @kenny_baas
    Photo by Vidar Nordli-Mathisen on Unsplash
    Weather reports

    View Slide

  46. @EvelynvanKelle @kenny_baas
    credit: human dimensions

    View Slide

  47. @EvelynvanKelle @kenny_baas
    Photo by Clem Onojeghuo on Unsplash
    Amplify and spread

    View Slide

  48. @EvelynvanKelle @kenny_baas
    credit: Ruth Malan

    View Slide

  49. @EvelynvanKelle @kenny_baas
    credit: Danielle Braun

    View Slide

  50. When you start judging,
    you stop listening and learning.
    Photo by Jeff Qian on Unsplash
    @EvelynvanKelle @kenny_baas

    View Slide

  51. Tackling socio-technical complexity
    ➔ Use the Cynefin framework as a sense-making device to aid
    decision-making.
    ➔ Be aware of cognitive bias and visualise complexity to maintain a
    shared understanding.
    ➔ Have meetings as campfires to increase understanding and lower
    assumptions.
    @EvelynvanKelle @kenny_baas

    View Slide

  52. Photo by Alex Kotliarskyi on Unsplash
    @EvelynvanKelle @kenny_baas

    View Slide

  53. @kenny_baas #CatTax
    @kenny_baas
    Baasie.com
    xebia.com/blog/author/kbaas/
    https://speakerdeck.com/baasie
    @EvelynvanKelle
    [email protected]
    https://www.evelynvankelle.com

    View Slide

  54. 54
    @EvelynvanKelle @kenny_baas
    What makes you say that?
    What do you mean?
    Who recognises this?

    View Slide

  55. 55
    @EvelynvanKelle @kenny_baas

    View Slide