Building Delight into API interactions

Building Delight into API interactions

What are key moments for creating developer delight in interacting with your API? Some thoughts on good and great practices I've seen across the web and dev tools

B3f1258707f5a504890fbdd0255de4a5?s=128

beardouglas

June 07, 2018
Tweet

Transcript

  1. 6.

    1. Adoption 2. Success rate of integration 3. Customer Satisfaction

    (CSAT) 4. Willingness to promote (NPS) 5. Retention over time Quality Affects
  2. 8.

    1. Onboarding and setup 2. Daily use 3. When something

    goes wrong Key Moments For Delight
  3. 21.

    Love coffee? Visit our site to see the full Barista

    Bar menu and specials! #LoveCoffee 41 68 8:48 PM – 15 Jul 2014 The Barista Bar @baristabar Voice & tone
  4. 26.

    1. Adoption 2. Success rate of integration 3. Customer Satisfaction

    (CSAT) 4. Willingness to promote (NPS) 5. Retention over time Quality Affects
  5. 27.